Hi Mrs Parikh,
could you please send us a private message with the description of your phone, booking reference, where you think the phone was lost, your flight date and flight number so we can check with the team? Please also send us your phone number and email address. Thank you *Sky
Dear Sadia1611,
Thanks for taking the time to contact us relating to your recent journey with us. Our team would be happy to review this for you and would kindly ask you to send the details and your booking reference to our team; socialmedia@etihad.ae
We would say at the time of booking the issuing agent should have advise of pre-clearance in Abu Dhabi as this is also stated on our website should they be unsure.
We hope to hear back form you and we'd be happy to ask our team to review this for you
Kind regards *Gill
Dear Manohar,
Apologies for the delay in coming back to you. Could you please send us your PIR reference number, this will look similar to IADEY12345 we will ask our team to provide an update for you *Gill
Dear Steli,
Thanks for taking the time to come to us and share this recent experience, firstly we would like to sincerely apologise for the service provided and kindly ask you to share this feedback with our team; socialmedia@etihad.ae
They will create a formal case for you and ask our Guest Relations team to further review this.
In regards to the earphones left on board we can certainly ask our team to check if these were found and handed in for you. To do so, please share your booking reference and we will do all possible and request an update for you. We do hope to hear back from you to help and advise *Gill
Hi Geridan,
thank you for reaching out to us. We can see that the same review was sent to our Guest Relations team who will soon create a case for you and investigate on this issue. Please bear with them. Thank you *Sky
Hi Carole. That is surely something we would like to look into! Have you contacted our Guest Relations team about this? If you would like to share your feedback with them, please feel free to forward this feedback to socialmedia@etihad.ae
Also attach your booking reference and full name. We will create a case for you and our Guest Relations team will investigate on this situation. Thank you *Sky
Dear Mehalia,
we are sorry you didn't enjoy your experience with us. We thank you for your feedback which we need in order to sensitize our crew. Thank you for this.
If you like to lodge a complaint please forward your feedback including your booking number to SocialMedia@etihad.ae and we will forward it to our Guest Relations Team. *Ela
Hello Bhuwan, we apologise about your experience.
Please forward your feedback including the case number when you have to SocialMedia@etihad.ae. We like to look into your case. Thank you. *Ela
Hello Shine, we are sorry to hear about the inconvenience caused to you.
We recommend you lodge a complaint.
You can either provide us your booking reference here and we will forward your information to the Guest Relations Team or you can forward your details to SocialMedia@etihad.ae. Thank you in advance. *Ela
Hello, we are sorry to hear about your baggage. Please fill out this link http://www.etihad.com/claimbag for your damaged baggage in order to claim it. The Baggage Team will contact you accordingly. *Ela
Hello, we are sorry, you have not been contacted yet.
If you like you can provide us your booking and Etihad Guest details and we will ask our colleagues to redeem the miles. *Ela
Hi Alison, could you send us your case reference number so we can have a look into it and assist? *Sky
Hi naeem, we regret to hear that. We will investigate on this and contact you once the investigation is finished. *Yas
Hi Nina, Kindly send the details to socialmedia@etihad.ae to look into this for you. *Yas
Hi Hessa,
thank you for sharing this with us. We'll ask our team to investigate it. Could you please send us your booking reference via private message so we can see the flight number and pass this on for you? *Sky
Hi Lency Joy,
thank you for reaching out to us. We regret to hear about your experience and will create a case for you so we can investigate on what happened. Thank you *Sky
Hi Lency Joy.
We have checked our system and have seen there is already an account under the email lencyjoy@yahoo.co.uk however the name on the account does not correspond with the name on your ticket. Could you please specify if you have an Etihad Guest account already and what the account number is? Thank you *Sky
Hi Altamash,
we regret to hear this happened and would like to further investigate on this situation. Would you kindly send us your booking reference, email address and full feedback to socialmedia@etihad.ae so we can create a case for you and look into what happened? We hope to hear from you soon. *Sky
Hi Ivana, we have already forwarded your details to our baggage team in Sydney when you have contacted us Facebook. They will ve in touch as soon as possible. Thank you. *Sky
Hi Abdul,
Thank you for reaching out to us. Could you please let us know if you have sent this complaint to feedback@etihad.ae already? We are just asking, so we do not lodge a duplicate complaint about this. In case you haven't, please send us your email address via private message and we will create a case for you. Thank you *Sky
Hi Samjhana, we regret to hear that. Kindly send the details to baggageclaims@etihad.ae to look into this for you. *Yas
Hi Helen,
could you kindly send us a private message with your booking reference and email address so we can create a case for you and investigate? *Sky
Hi Ebony,
could you kindly send us your case number so we can have a look on this? *Sky
Hi Juan,
Could you kindly send us pictures of the damaged content so we can have a look? We would also need your booking reference and email address. You can send them via private message. *Sky
Hi there,
could you send us your email address via private message so we can check our system and see if we are able to track the conversation? *Sky
