Dear Swati,
Apologies for the delay in coming back to you. We have sent a message over to our team, as soon as they reply we will come back to you and advise accordingly. *Gill
Hi John,
We'd firstly like to apologise fro any confusion at the time of booking, once you have committed to purchasing the ticket all fare rules will apply. If you wish to discuss this further our reservations team they will be happy to listen, with regret we are not able to make and amendments from our side. *Gill
Dear Michelle,
Please accept our apologies for the delay in coming back to you, we would certainly like to look into this experience for you. To do so, please send us your email address we will forward this feedback to our team and ask them to create a case for you. We hope to hear back from you soon to initiate this and help accordingly *Gill
Hi Sara,
Thanks for coming to us today and sharing this feedback. Firstly we would like to apologise for this experience flying with us and if you wish to do so, please send this feedback to our team; socialmedia@etihad.ae they will certainly look into this and revert back to you. *Gill
Dear Ojha, Please be assured as soon as we have an update we will revert back. We can see this is being handled with our team *Gill
Dear R Hargroves,
Thanks for contacting us. We can certainly get this over to our team for you, we would need the booking reference in relation to the missing miles too. Come back to us to help accordingly *Gill
Most welcome, we're glad to hear this has been resolved. Thanks for the update, have a great day *Gill
Dear Ojha,
Apologies for the delay in coming back to you, we have contacted our team for you asking them for an update. As soon as we hear back, we'll be in touch
Kind regards *Gill
Dear Shamim,
Thanks for coming to us today and highlighting this to us. Could you please send the following information to us and we will get this over to our team for review. Please provide the following:
- First 6 digits of the card used (we have the last 4108, thank you)
- Copy of the bank statement
- Authority codes from this transaction
Once we have the above we will get back to you as soon as possible, we apologise for any inconvenience this may have caused *Gill
Dear Guest,
Thanks for coming to us and sharing this experience with us. It sounds like you have a case number, could you please share this with us and we will check the status with our Guest Relations team and update you accordingly *Gill
Hi Perry,
we regret you are still unhappy with the resolution of your case. Unfortunately as the Guest Relations team has already investigated your case, we will not be able to assist you further on Social Media. Thank you *Sky
Hi there,
could you kindly send your file reference number with you so we can have a look into this as well? *Sky
Dear Guest,
Thanks for coming to us today regarding this ticket. All ticket amendments (change of flight, refund, cancellations) are all subject to the fare choice you have purchased at the time. You will have conditions of carriage against the ticket and in line our team will advise you correctly in what can be refund should you wish to cancel. Should you not agree with this. You may contact our reservations team to get a better understanding, they can be contact on the following link http://www.etihad.com/en-us/about-us/contact-us/our-offices/ *Gill
Dear Ben,
Thanks for getting in touch and sharing this experience with us, we would certainly like to further investigate this for you. To do so, we kindly ask you to send us your booking reference and your email address, once received we will forward this feedback to our Guest Relations team who will create a formal case for you and update you as soon as possible.
We hope to hear back from you soon to help accordingly *Gill
Dear Ajay,
Thanks for sharing this experience with us and apologise for the disruption you have encountered. Do you have a bag tag number we could take from you, we need to check with our team in Abu Dhabi to ensure this bag was loaded onto Air Berlin. Upon your arrival they should have provided you with a PIR reference, we would in the meantime ask you to please contact Air Berlin and provide this reference they will be able to use this to locate the whereabouts' of the baggage. We hope this helps somewhat and again we'd be happy to check the Etihad bag tag number should you have this *Gill
Dear Guest,
Thanks for coming to us and sharing this recent experience. We do value all guest feedback and should you wish to this further investigated please send this over to our team with your booking reference; socialmedia@etihad.ae they will review this and get back to you as soon as possible *Gill
Dear Russell,
Thanks for getting in touch and sharing this recent experience with us, firstly we would like to apologise for any inconvenience caused we would certainly like to look into this for you and kindly ask you to share this feedback and your booking reference to our team; socialmedia@etihad.ae
they will review this for you and update you accordingly *Gill
Hi Hadaya, we have sent these details to our team in Amsterdam and asked them to let us know if they have any updates.
We'll let you know as soon as we hear back. Thank you. *Sky
Hi Louiskk05,
Thank you for letting us know about this experience with us. We would like to investigate further on what happened.
We suggest to send this feedback to socialmedia@etihad.ae so we can lodge a formal complaint for you. Please do not forget to attach your booking reference.
Could you also clarify if you have received your luggage, or if it's still missing? Thank you *Sky
Hi Shiri143,
thank you for reaching out to us on this. We'll pass this information to our team in Melbourne and check with them. As soon as we hear back, we'll let you know. *Sky
Hi there, could we please have your booking reference so we can send these details to file a claim for you? Thank you *Sky
Dear Aissam,
We would certainly like to chase this with our team for you. Could you kindly provide us with a case reference number and we'll come back to you as soon as possible with an update *Gill
Dear Aissam19,
Kindly send us your PIR reference number or bag tag number, we will contact our team for you and request an update. We hope to hear back from you soon to help further *Gill
Dear Akber,
As per airline regulations you need to contact the carrier operating the last part of your journey, in order to file your complaint for delayed baggage or to get an update on the tracing of your bag. Please continue to correspond with Saudi Airlines for further assistance and updates. Thank you *Gill
Dear Hanouf,
Thanks for coming to us and sharing this disruption to your flight, we would firstly like to apologise for this inconvenience. In order to further investigate this for you, kindly send this feedback and your booking reference to our team; socialmedia@etihad.ae
They will review this case and revert back to you as soon as possible. We hope to hear back from you soon *Gill
