It seems to me that most of the complaints with this insurance company happen to be because policyholders didn't read their policies. We have had young Americans for about 4 or 5 years now and I even got into a wreck. It clearly states on the policy issued to everyone by them, that drivers not listed on the policy aren't covered. That is how they keep rates low is by issuing driver based policies. I don't see how people can make complaints and expect sympathy when they're just trying to scam the insurance company by not adding drivers to the policy and paying for them like they should.
A REAL complaint would be that they were bought out by Fred Loya this last yr and have done away with the payment grace period and changed to a 30 day billing cycle. So now, not only is your due date always changing, but they get an extra payment out of you every few yrs because of it.
