I have watched the gems bond show for a few years. The jewelry looks lovely, but because I live on the east coast I watch until 3am. Last summer I called in to find out about a star ruby ring that was on the wheel for around $1500. Lauren said just call us if you don't see your item. When I called Mr. Bond told me there was no ring for that price and I should go shop at Wal-Mart ! I thought he was rude but then after watching for another year I finally made a purchase; first I talked to a male representative, wrote down the information and said I would call back; he told me too late someone else bought it; Then before the end of the show I thought I would call back and check and see if the sale went through and was told it did not and the ring was still available. I was told free sizing, free shipping and I would have the ring in 14 days. Well, it has been 21 days still no ring. Left messages to call me; asked for tracking number; was told it would be shipped FedEx; Finally called during show and wow Mr. Bond answered and told me ring was sized and sent a week before and I should get it any day, but it would be US mail; still no ring; called back Mr. Bond said the ring was on the list to be shipped and I should receive it by next week; I then confirmed with him the ring, carat weight, etc. He informed me that I was not receiving the ring I thought I ordered. My notes and Host Lauren confirmed had a 1.12ct center stone, 1.84 cts surrounding and the sales rep. Candence confirmed the total carat weight was 2.96 cts. Mr. Bond said too bad his record shows total weight is 1.84cts and no center stone size. I said to cancel the order because that is not what my own information was and he said that I could return the ring when I receive it and he would "buy it back" if I did not like it. I said just do not send it. He refused. Gems Bond makes the jewelry so unless I recorded the show; It is my word against HIS = he is right. The customer is not right, deal with it. I am now stuck waiting for a ring which is not what I know I ordered; Have no idea when it will arrive; still no tracking number; Oh and by the way, on the wheel tonight is a STAR RUBY RING for $1777. with free shipping and free sizing. Back to the beginning of this story, I guess he is shopping at Wal-Mart. I should have realized my first impression was the correct one; He is still rude, does not have business ethics, and as the owner he would have very easily canceled my order after all HE IS IN CHARGE! NEVER AGAIN no matter what LAUREN shows will I believe the product is what is being sent. Also, the show is only on 2 nights now, Wed. and Friday; Jeremy and Tom are gone. I have called my credit card company and told them this whole story and filed a dispute immediately. Maybe the credit card company will have better luck speaking with Mr. Bond on my behalf.
