You sound more like an ex-employee than an involved owner. ARE YOU?
Feeling as you write, you really should get to know the company a little better. I attended an Education and Enrichment seminar in Sedona. Really changed my understanding. Extend of yourself beyond your written disposition, it may really open your mind up.
It did mine.
TJ
Dear Mrs. Franks:
During your several conversations with our staff about the 50% discount you intimated at being a member. Your not! You intimated that Interval owns Diamond Resorts...it doesn't.
You also signed the registration slip at check-in accepting the $137.50 per night rate. (50% off the Rental Rate of $275.00 as featured on Expedia)
You also received verification through your booking engine of the $137.50 rate (50% off the Rental Rate of $275.00 as featured on expedia)
Your fee to Interval is a separate and personal fee and has nothing to do with this vacation or the rates that you were abundantly made aware of long before, and during your vacation.
We understand you enjoyed your vacation and certainly look forward to assisting you in the future.
Should you need any additional assistance, please feel free to reach out.
Most cordially yours,
Patrick Duffy
Cheif Experience Officer
Yes, years ago you did engage in a contract and through the many changes of hands your contract is a contract.
However, if you have not called DRI- Hospitality Management...you should.
Call Patrick Duffy, Chief Experience Officer at [protected]. Or email at patrick.duffy@diamondresorts.com
Dear Bug2,
Your facts are VERY incorrect. Diamond Resorts has not purchased any properties. We have affiliated (for the benefit of our member base) with 50+ properties at NO impact to your/my management fees.
Patrick C Duffy
Chief Experience Officer
Dear Ms. Amodeo...
Diamond Resorts acquired the firm Sunterra 2 years ago, hence we look forward to being of any assistance to you. As you have provided your email, thank you. A member of my staff will reach out to you to be assistance and perhaps clarify any questions.
Diamond Resorts international, you will find, to be a hospitality brand that is entirely about our members, owners and guests. Listening and caring.
Thank you,
Patrick C Duffy
Chief Experience Officer
Mrs. Franks,
From 2 months ago already. If you would like to call me, please feel free. I can be reached at [protected]. It's much easier to speak this through to a kind resolution.
Thank you,
Patrick Duffy
Chief Experience Officer
Mrs. Franks,
Thank you for calling me last week. It was indeed a pleasure to speak to you. I hope you enjoy what we forwarded to you in the mail and do let us know how we may assist you in the future.
Sincerely,
Patrick Duffy
Dear Rahman,
This site is very helpful. It gives Diamond Resorts the opportunity to assist and clarify any questions for our owners and members before they get mislead, or worse mis-informed.
If I can help you, please feel free to email me your concerns.
Patrick Duffy
Chief Experience Officer
patrick.duffy@diamondresorts.com
Many positive benefits have occured in the last 2 years. I hope you are updated regularly? Especially the new web booking facility.
Thank you for the opportunity to respond and perhaps assist and clarify.
Regards,
Patrick Duffy
Thank you,
Please reach out to me in advance and we (DRI) will be happy to assist.
My best,
Patrick Duffy
patrick.duffy@diamondresorts.com
Mr. Love...
DRI has a far better system of answering your questions. I assure you NO one on this post can answer your questions more honestly and accurately than DRI and myself.
Kindly email me your information so as I can assist.
patrick.duffy@diamondresorts.com
Thanks in advance,
Patrick
Steve,
Thank you...We hear you. Would you kindly drop me an email at;
patrick.duffy@diamondresorts.com
Please include your information...member number etc.
We look forward to assisting you.
Cordially,
Patrick Duffy
Chief Experience Officer
Dear RichS,
Instead of donating or reliquishing perhaps I can help you get the full benefit of use from your membership? Please email me as indicated at top of this thread, and we will do our very best to assist, clarify and help.
Thank you,
Patrick
Thank you Mr. Miller...
We (DRI) want only what is best for the resorts/members/owners...Reasonable fees require that we (DRI) look at every resort and insure each resort has the financial stability to stand on its own. The former company's business model (after 2 bankrupt proceedings) left many resorts in less than stable financial position. We are certain you will agree that while the cost has risen so have the standards. And the standards are what our owners and members rely on when they vacation. Our owners and members are willing, and desire to pay for the standards DRI is known for.
Thank you for your concern,
Patrick Duffy
Please feel free to reach out to me at patrick.duffy@diamondresorts.com.
We can better manage your issue and set forth a course of clarification.
I look forward to your response to my email.
Yours cordially,
Patrick Duffy
Katrina,
We (DRI) mailed you notice on 2/15/2008, followed up by "Affidavit Regarding Mailing". Then certified mail on 4/23/2008, which the return receipt was signed for. The amount was $1, 251.00, not $200.00. Please be accurate.
Foreclosure notice was published in April and May of 2008 according to Hawaii Revised Statutes. (HRS)
The property was forclosed on 7/1/2008 and you called on 7/3/2009...
We have a management duty to the HOA to manage the property according to the CC & R's and all related HRS.
While we do have a business duty to the HOA, we do afford each member/owner every opportunity and many options to retain ownership. I am sorry for the outcome, but writing of this in an open forum requires a sound rebuttal of facts by DRI.
If you have any further questions please feel free to email me at;
patrick.duffy@diamondresorts.com
Respectfully,
Patrick Duffy
Katrina,
We (DRI) mailed you notice on 2/15/2008, followed up by "Affidavit Regarding Mailing". Then certified mail on 4/23/2008, which the return receipt was signed for. The amount was $1, 251.00, not $200.00. Please be accurate.
Foreclosure notice was published in April and May of 2008 according to Hawaii Revised Statutes. (HRS)
The property was forclosed on 7/1/2008 and you called on 7/3/2009...
We have a management duty to the HOA to manage the property according to the CC & R's and all related HRS.
While we do have a business duty to the HOA, we do afford each member/owner every opportunity and many options to retain ownership. I am sorry for the outcome, but writing of this in an open forum requires a sound rebuttal of facts by DRI.
If you have any further questions please feel free to email me at;
patrick.duffy@diamondresorts.com
Respectfully,
Patrick Duffy
Dear Sir/Madam,
You'll not need a lawyer...If this does not fit into your ideal vacation expectation and/or anticipation, please drop me an email at; patrick.duffy@diamondresorts.com
Diamond Resorts International would not want you to feel anything but relaxation with any of our products.
I can assist you in booking accomodations or extend whatever courtesy you seek.
Yours cordially,
Patrick Duffy
Chief Experience Officer
Have you corresponded with Diamond Resorts? Reads as if you are corresponding with parties that cannot help your situation.
Who did you purchase from? Did you look at the property before buying (Toppers restaurant)?
Who is responsible for the MFees? You or the person you purchsaed from? How did Diamond Resorts come upon your credit card? Did you get a bill from Diamond Resorts International?
Before you write misinformation, your facts should be clear. Please email with your contact information to
patrick.duffy@diamondresorts.com
Patrick Duffy
Chief Experience Officer
Have you corresponded with Diamond Resorts? Reads as if you are corresponding with parties that cannot help your situation.
Who did you purchase from? Did you look at the property before buying (Toppers restaurant)?
Who is responsible for the MFees? You or the person you purchsaed from? How did Diamond Resorts come upon your credit card? Did you get a bill from Diamond Resorts International?
Before you write misinformation, your facts should be clear. Please email with your contact information to
patrick.duffy@diamondresorts.com
Patrick Duffy
Chief Experience Officer
Have you corresponded with Diamond Resorts? Reads as if you are corresponding with parties that cannot help your situation.
Who did you purchase from? Did you look at the property before buying (Toppers restaurant)?
Who is responsible for the MFees? You or the person you purchsaed from? How did Diamond Resorts come upon your credit card? Did you get a bill from Diamond Resorts International?
Before you write misinformation, your facts should be clear. Please email with your contact information to
patrick.duffy@diamondresorts.com
Patrick Duffy
Chief Experience Officer
If Diamond Resorts can be of assistance to you in the usage of your timeshare. Or answer questions of features and benefits, please reach out to;
patrick.duffy@diamondresorts.com
Cordially,
Patrick Duffy
Chief Experience Officer
When you have an opportunity please call/email, and I will explain to you the difference between your purchase from Sunterra in 2000 and how Diamond Resorts International operates in 2009.
[protected]
patrick.duffy@diamondresorts.com
Sincerely,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
I'll bet if you contact me I can help you work your membership better than anyone else who reads this...!
[protected]
patrick.duffy@diamondresorts.com
Sincerely,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
Jim,
Just attempted to call you...left message on your answering service.
Please call/email so we may assist.
[protected]
patrick.duffy@diamondresorts.com
Sincerely,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
