If Diamond Resorts can be of assistance to you in the usage of your timeshare. Or answer questions of features and benefits, please reach out to;
patrick.duffy@diamondresorts.com
Cordially,
Patrick Duffy
Chief Experience Officer
The CEO does not decide your HOA maintenance fees...Your HOA board does and you have an annual opportunity to vote?
Therefore, if we (DRI) can be of any assistance you will get a assured response by emailing or calling me at;
Patrick Duffy
Chief Experience Officer
patrick.duffy@diamondresorts.com
[protected]
Dear Shaggydog,
Thank you for emailing me...at my office. As a fixed owner, I don't understand "disasterous luck" as a descripter?
I look forward to assist you off this no-win blog forum.
Patrick Duffy
How have you used your points in the past? If so, how?
Have you taken the advantage of short stays? With respect, have you used the WEBsite to its full advantage?
We (DRI) are here to help personally...No one else on this site can help you...Guaranteed.
Please email me at;
patrick.duffy@diamondresorts.com
Cordially,
Patrick C Duffy
Chief Experience Officer
Your concerns are duly noted...
Fees are decided/budgeted/agreed and voted by HOA's...Not Diamond Resorts International...
I can help you re-learn how best to use your membership...No one on this board can do that for you!
Email me at your convenience------patrick.duffy@diamondresorts.com
Thank you for the opportunity.
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
Dear FTCB,
Please reach me via my email at patrick.duffy@diamondresorts.com
or my office number [protected]
Thank you,
Patrick
Ms. Dulin,
Our Chairman and CEO Mr. Stephen J. Cloobeck would like you to email him at; stephen.cloobeck@diamondresorts.com
Ms. Burnett,
It would be advisable to always write with accuracy...Have your facts correct, and then be ready to write with correct points.
If you have questions regarding your membership/ownership I can better answer them for you.
Please email me at;
patrick.duffy@diamondresorts.com
Yours cordially,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
Thank you for your candid thoughts...We both appreciate and work every day to earn these thoughts, sentiments and always based on our customer-centric actions.
We will always continue to provide you, and all our members the effortless holidays you are looking for.
Yours faithfully,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
Thank you Mr. Miller,
Myopic...NO...360 degree...YES.
DRI will continue to manage the property in a manner consistent to financial independence. Whereby, the resort will be able to be and independent entity.
Not an entitiy with its hand held out for traditional developer subsidies, as represented with previous business models.
We will work also to create a financially healthy reserve fund for traditional use and needs.
We will also manage for the very many satisfied owners/members, not for the few dissatisfied/disagreeable.
Thank you,
Patrick Duffy
Dear ppaz98,
Responded to your email ay Yahoo.com...Look forward to assisting you.
Best,
Patrick
Dear Brian Owner...
Please contact me for assistance...We will throughly look at the situation.
Thank you in advance,
Patrick Duffy
patrick.duffy@diamondresorts.com
DearDBS,
You sound like you understand how to work within the system. I am glad you have enjoyed your usage.
As to Maintenance Fees, we (DRI) are managing the resort properties on behalf of the various HOA's. All the while keeping each property financially solvent as well as independent in financial structure.
As I have reached out to several, please keep my information on hand should I be of assistance.
patrick.duffy@diamondresorts.com
Yours cordially,
Patrick Duffy
Chief Experience Officer
Dear Eden Barr,
Please email me at;
patrick.duffy@diamondresorts.com
Let me investigate the specifics of your post...As it seems you are getting some bill, somewhere, sometime because you are still an owner?
Thank you,
Patrick Duffy
Chief Experience Officer
Dear ppaz98,
Responded to your email ay Yahoo.com...Look forward to assisting you.
Best,
Patrick
9 days ago by ppaz98 0 Votes
It's only fair that I follow up my complaint with what DRI, specifically Patrick Duffy, has done.
Briefly summarizing, I submitted my complaint Tuesday night here.
The very next day around lunch time, Patrick Duffy emails me to acknowledge he has read my complaint.
That same night I check my account on the DRI webpage and see a zero balance, meaning the $305 collection fee had been waived. I also received a voice mail from Mr. Duffy himself this morning confirming the removal of the collection fees.
I have to give credit where credit is due. If Mr. Duffy is representative of the customer service provided by DRI then I must admit that it is without doubt one of best performing, most responsive customer service dept I've encountered. These days when we have to tolerate shoddy customer care from the likes of ATT, Citibank, etc., it is comforting to know that there are still companies that actually have customer service.
I am not saying I am completely sold on the business practices of DRI. There is still the issue of mailing out late notices 2 days after the large collection fee has kicked in, giving the member no opportunity to correct the problem, whether it's due to oversight or in my case, a delivery problem. And I am certain only a very small percent of owners are aware of this 25% collection fee kicking in 14 days after the maintenance fees are officially late. There is also the issue of transparency regarding the >30% increase in maintenance fees. These maintenance fees have completely erased the incentive for buying and keeping timeshares. If I am to continue paying a maintenance fee that can be used to pay for a similar size unit, then I need to be convinced that my initial 12K investment for lifetime vacations with DRI actually has some long termvalue. I know many feel the same way.
Dear Sir/Madam:
I can assure you no one will assist you on this forum except me...On behalf of DRI.
We do care, a great deal.
If what you write about is concrete, please contact me and identify this occurance.
Thank you for the opportunity.
patrick.duffy@diamondresorts.com
Patrick Duffy
Chief Experience Officer
Sometimes even a small amount of points can be used with great benefit...Let me show you, please.
Email me at ; patrick.duffy@diamondresorts.com
Regards,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
Jojobee,
If you only can libel a person on this board...then I am afraid you are too far gone to assist.
However, if your situation has a remedy that is congruent to your signature on your contract and paperwork, please send me an email at;
patrick.duffy@diamondresorts.com
If you have permitted your situation to go too far...Well, email me anyway.
Best,
Patrick Duffy
George Associates,
Well, you just spent the last few hours in wasted futile effort.
You did come across my name...However, I've received no email... Do you think someone on this web rag is going to assist you? Other than me, if at all possible.
My email is above, if I can assist, please email me.
Cordially,
Patrick Duffy
Mr. Torres,
If by some divine chance some fellow poster came across and solved your issue from this post, you would have been a recipient of a miracle.
However, if your situation is important enough to you, please email me at;
patrick.duffy@diamondresorts.com
Cordially,
Patrick
Mr. Torres,
If by some divine chance some fellow poster came across and solved your issue from this post, you would have been a recipient of a miracle.
However, if your situation is important enough to you, please email me at;
patrick.duffy@diamondresorts.com
Cordially,
Patrick Duffy
Hi Jack...
Thank you for your comments...Having acquired the former company 3 years ago. It was imperitive to create a business model that was keeping our owners/members expectations at the forefront. This required shoring up the former business model to keep the future both stable and healthy...Not an easy fix. We feel quite confident that you will continue to enjoy your timeshare, and the need for future financial drama reduced due to the action taken by your HOA board.
Curiously? Did Interval International (II) not have an impressive array of resorts and amenities for you to choose from?
Yours cordially,
Patrick Duffy
Chief Experience Officer
patrick.duffy@diamondresorts.com
Dear Aninep,
We are happy to assist you...The number you are calling is our Collection Department...Do you need the services of this department?
If I can assist, please email me your contact information at---patrick.duffy@diamondresorts.com
Yours sincerely,
Patrick C Duffy
Chief Experience Officer
Dear Mr. Eaket,
Thak you for this opportunity...Since 2007 have you had an opportunity to read your ownership material? Much of your questions will be answered in that collateral.
Thank you for emailing me in my office, and I will call you right away.
Patrick Duffy
Chief Experience Officer
Dear MKV,
Please send me under separate correspondence at; patrick.duffy@diamondresorts.com your membership number. I will be happy to look into your situation.
Cordially,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
