Sounds like someone is angry they didn't keep the receipt.
Christmas time. The busiest time of the year. Sure, there's a way to find the transaction. Paid with cash? You could find 100 transactions as "proof of purchase." With a line of people that circles the store they don't have time to spend 20 minutes trying to pinpoint your purchase. "But I used my credit card! They can look it up!" Oh yeah, great idea there. Let everyday minimum wage CLERKS be able to look up stuff involving your CREDIT CARD number.
Quit complaining, and keep your receipt. Got a receipt? Perfect, you can return that item in a jiffy. Lost it? Too. Dang. Bad. No one's fault but your own, get over it.
First off, the registers are NOT set to go off at closing time. That is a lie of conveneience. It would take too long to explain the truth, which is they close at 9. Sure, that sounds easy, but there is a lot of hassle involved in it. If you walk up at 9:01 and they go "the computers are shutting down, we're closed" it is a lot easier and nicer on a minimum wage employee than it is to say "sorry, we close at 9, can't let you in."
This lie is usually perpetuated by the managers, which the employees pick up on. It's unfortunate. These guys are given strict payroll, and get punished for going over. Most gamestops have to be OUT in 30 minutes of closing, depending on the schedule. Sure, the boss could let them have an hour, but payroll doesn't allow that within reason, or they'd suffer all week for it.
But the man lying to you isn't what gets me, it's this line:
"Gamestop was very busy and we decided to go next do and get food to go"
So you were IN THE STORE before close, and decided you didn't feel like waiting in line with the rest of them, went and ate, and you either managed your time poorly and/or got screwed by a slow restaurant, and didn't make it back in time before they closed... and it's the poor minimum wage man's fault for telling you "too bad, so sad?" So he's supposed to bend over backwards, have them get yelled at for going over on their time, and WAIT for you, because you didn't feel like WAITING in line yourself? No. If you wanted it bad enough, you'd have just waited there and ate after a nice 12-18 minute wait in line. Don't blame GameStop, or one employee, or a series of employees, because you tried to avoid an inconveneience and got screwed for it.
Everyone in the world should have to spend 1 year and 3 months working two jobs as food service and retail. It would start in November of the first year and go until the January of the third. This would give everyone one year of real work, and TWO Christmas seasons. Then everyone would realize the pressure of meeting unreasonable goals for the pitiful money made as well as dealing with ###S who DEMAND their precious "customer service."
There's a difference between an employee being a complete jerk to you, and you expecting the world to hand you what you want on a silver platter around your schedule.
Have fun at Wal-Mart until one of those guys presses the wrong button and you swear them off too.
Unfortunately unless it's closely monitored, a lot of times when something goes up on a website that's hot, tons of people will be "pending." Way more than they have stock for. So a lot of people who "snagged" a pre-order end up with nothing.
You weren't billed, and it sucks you didn't get it. You can try to file a formal complaint, but you probably won't get anywhere. GameStop doesn't make Wii Fit, they sell it. Pre-orders are like a huge waiting list, and they want to be sure that if at all possible, you get one. Well, you didn't because, it wasn't at all possible. They got zero of your money, and they're wasting THEIR money by talking to you in customer service about it, seeing as your lack of a purchase is paying NONE of their payroll.
Nintendo didn't give them enough to meet the demand requested. GameStop will politely accept your complaint, tell you they will look into it and try to resolve it, and then ball up that jot in their notebook and toss it in the trash with the rest of the Wii Fit /Mario Kart/Wii system complaints.
They apologized. And that sounds pretty adequate as far as a (customer service vs amount spent by you) ratio. Apologies are seldom free.
The campaign is 2 player. Online. Learn to read the back of the box. Jeez, do you want this stuff spoon-fed to you? I hope none of your kids are ever born with an allergic to peanuts. GOD HELP THEM.
Tell me, if you worked retail, how would you explain to a customer "Oh I'm sorry sir, these are STOLEN because I got a phone call saying so, so I can't take these."
Can you spell lawsuit? Can you? CAN YOU? I don't think you can.
If trades are suspicious, they'll set them to the side and wait a few days. I think they're allowed to wait up to 30 (but it's not a company thing I don't think, it's based on regional/district preference maybe). But you can't call an innocent person a thief without all hell coming down on your company, you ###.
Yeah, new games totally get played by the employees. However, if they have so much as a hairline SMUDGE on it, the employee is supposed to buy it without their discount.
And good luck on the whole "don't buy open games" thing. Apparantly GameStop hasn't instated a policy to discount the "last copy" because PEOPLE WHO AREN'T YOU DON'T @$#%ING CARE. Disc clean? Will it play? No scratches? Whatever, give it to me.
As long as people are buying the last copy, they will NEVER discount it. And people are buying it. And I hate to break it to you, but one, two, or ten little posts on complaintsboard.com will NEVER change that fact. It's money. If the numbers are on the books, prices will only continue to rise.
If you're going to hate, hate everyone equally. Customers, fellow gamestop employees, people on this board, etc.
There are a ton of stupid GameStop employees. I mean a TON. LOTS. But for every one of them, there's customers twenty fold. It's not the GameStop customers fault. It's the American customers fault. It's just that retail and food service see these customers rear their ugly heads far more than other businesses. If someone feels like it's your job to provide them not only with a product, but with a service, you get a lot of flak. And they're usually as big of a dick about it as they can be.
Here's a novel idea. Don't blow 60 dollars on something you don't even know if you're going to like. It's not school supplies, or rent, or utilities. It's ###ing entertainment. It's not an 8 dollar movie you can yell about. You're going to be stuck with this damn game. Rent it, watch some illegally uploaded clips of it on Youtube, something. But don't blow 60 dollars on a ### game and expect ANYONE to just let you return it out of the kindess of their hearts. Gamestop, Walmart, Best Buy... they're businesses. They're around to make money, and try to help you. Letting you trade it in is trying to help. Taking it back for 60 and making 0 dollars (actually LOSING money when you figure in the purchase, return, and time spent doing both... payroll isn't free) is bad business.
Trade it in, get the lesser value for cash, run down to Home Depot and get some plywood, build a bridge, and GET THE ### OVER IT.
You guys put bad comments about customers in your computers? Wow. My roommate worked there for a while and he'd have been fired if he was caught doing that, haha.
But yeah, you put money down for them to ship you one, a FREE service because the money comes off of the price of the game.
You know how much they charge you to hold it for 48 hours? Nothing. Zilch. Again, that $5 comes off of the price of the game, a completely free service that only requires a down payment.
You know how much people charge to hold stuff for more than 48 hours? It's a branch of business referred to as "storage." Usually you'll see mini-storage lots, somewhere in town. But again, do you know how much it is?
NOT FREE. "NOT FREE" is the cost of storage time. And you got the FREE plan, not the NOT FREE plan. So SHUT THE HELL UP and get over it. You wanted someone to hold it, you should've bought it and given your uncle $20 to keep it hidden in his attic.
Wow there Sonny, you and Equaleyes must of been awfully upset to post the same complaint, word for word:
So allow me to post what I said there, here for you, since it's so important for you to say it twice, I'LL say it twice:
Sounds like someone is angry they didn't keep the receipt.
Christmas time. The busiest time of the year. Sure, there's a way to find the transaction. Paid with cash? You could find 100 transactions as "proof of purchase." With a line of people that circles the store they don't have time to spend 20 minutes trying to pinpoint your purchase. "But I used my credit card! They can look it up!" Oh yeah, great idea there. Let everyday minimum wage CLERKS be able to look up stuff involving your CREDIT CARD number.
Quit complaining, and keep your receipt. Got a receipt? Perfect, you can return that item in a jiffy. Lost it? Too. Dang. Bad. No one's fault but your own, get over it.
