I can not believe this to be true, , i have e purchased many times from the brick, and on every purchase i made everything came in excellent condition (to the exception of one occasion). I am a long time customer of the brick and United Furniture Warehouse they have done nothing but help with all my furniture needs. When i did have a problem with them i was pleased to have a solution within minutes and new product had arrived in my home within 2 days! Of course i do understand bad experiences may cause stress, but don't let one bad experience bring you dow try twice! and if you still see the same result, judge them then.
I hope all is well now with your furniture.
