Originally we purchased a dining room set from The Brick in Hamilton. We also purchased the extended warranty. We have since moved and are now dealing with the Brick store in Peterborough. I have recently cc'd my emails to the eastern and western vp's but they have not responded or at least have not identified themselves in a response.
We have had considerable difficulty with the chairs to the dining set as they repeatedly fall apart. They have been repaired many times, some times on site other times we have gone without them during the repair process. Yet they continue to fall apart. As a solution the four side chairs were all replaced, the stain on some was not a good match to the rest of the set but we accepted that. Yet these chairs continue to fall apart. The one arm chair has needed repair for approximately a year but no repair has been done. The more recent solution from the manager at the Peterborough Brick is to give me a store credit for the chairs, but only the chairs. I suggested that a credit for the set would be a better solution as I did not purchase a set with mismatching chairs. He has stated that they will not give us a credit for the set. It appears taking responsibility for selling sub par merchandise is a problem for the Brick and they would prefer that the customer accept the brunt of the responsibility, a buyer beware mentality. This sub par merchandise has burdened my family for years simply because the Brick will not accept responsibility for selling this poorly made product. I feel my family and myself have dealt in good faith, we have accepted repeated attempts at repair only to have the chairs continue to fall apart, we have accepted chairs that did not completely match the stain of the rest of the set, only to have them continue to need repair, we have accepted times without some of the chairs, only to have them continue to fall apart. I feel asking us to accept our money back for the chairs only and expecting us to attempt to find an acceptable mismatched chair for the rest of the set, is delinquent of the Brick's responsibilities in this situation.
