I couldn't agree more about what a TERRIBLE company Prima Seal is! When they wanted to sell me my new windows, Brad wouldn't stop calling me. I finally relented only because Ken, the salesman, seemed like an honest and nice salesperson. I paid a little over $900 for a down payment with a check and agreed to pay the remaining $1800 and some change with my credit card once the job was complete.
One month after I had the windows installed, I found no less than $5500 had been charged to my credit card by Prima Seal! When I called (over five times) to try and get them to correct the obvious mis-charge, I was told that Brad was "on vacation" and would get back to me as soon as he got back. I have never heard back and I had to dispute the charges with my credit card company, which they are handling now (thank you USA!).
So, to anyone out there thinking about getting Prima Seal windows, DON'T! You will seriously regret it.
Shannon