dear sir/Madam:
We are the victims of RHC, Cancun Mexico. We went on our first time vacation at Oasis, Cancun on August 24th,2007. At the reception area, the agents dressed in light blue shirts and black pants, were waiting for their new victims, which was us, unfortunately or anyone out there. After getting the rooms keys, etx., they pretend to show you the different resturants and the site of Oasis and Grand Oasis, Cancun, they lure people with $50 voucher for attending a 90 mins conference.
To make the story short, we got up the next morning and as told had breakfast and met with Jesus, one of the niecets young guy, he connect us to Rosalina, the RHC agent, who is incharge to take clients in a taxi to Hyatt, of RHC to show the rooms etc., brings us back to Grand Oasis, and takes us to this room full of people, ignorantly we go in with them, our kids 4 & 6 yrs old get to play viedo games and we get a soda.
Rosalinda gives us the brief about the club, and finally tells us the fee, for the club, I question its integrity, and the price, etc., she cannot handle it, so she calls in Rashid, the boss, who exlains my question, gives us a deal, the best deal ever. 33,500/- for 30 years of RHC which includes $6250.00 to be charged on our credit card, the next payment in Nov and Dec 1st of 2007, and the balance payment in INTEREST FREE INSTALLMENT for 3 years amounting to $472.50 a month for 36 months. we did not accecpt it I questioned, he just got up and told the crowd we are in..and the people in the room started claping. That is it, could not get out of it.
I specifically told him, we cannot afford this because we are going to buy our first new home, but when sigining the contract with Ernesto, the accountant, I did not like the contract, IT DID NOT MENTION ABOUT THE CANCELLATION POLICY..but that is the thing I forgot to ask, neither did they explain to us.
After coming home, we found out the closing cost of the house was much more then the Extimate of good faith, so we called our Credit Card company to file a dispute of the charges of $6250/- initally charged to our account. We also called up RHC, at Grand Oasis Cancun Mexico, and spoke to Ernersto, the account or legal represtentative to cancell the contract, since we cannot afford it for the above mentioened reason, he told us that he shall back to us, after contacting Rashid, the Manager., but never did till today, since than I am following up the RHC, Mexico city because they told me the resort has nothing to to no more, henceforth I have to deal directly with them.
4 1/2 months have passed, nothing is happening till today. In the meantime, I went online with Google and did RHC search, the sscam thing poped up, I joined the group, where 100's of couple are scamed.
I went again on google to search to file a complaint for RHC, and find your site here. Our credit card company is after us for not paying the amount, now $10,500 since after the disputed amount these people went and charged again on our credit card, making the account to go overlimit. Now we have closed the account, but not paid the money, becase we don't have it. can you please HELP US ALL OUT...there are more and more people been scamed as I speak...I wish they know better.
God help us all.
thank you so much, please consider us as one of the 100 compalaints/dispute with the proper authorities.
Vincent & connie Dias
900, Constant ave
Peekskill, NY 10566
[protected]
