The HoganWillig law firm handles about 6000 new matters per year, and our complaint rate is less than 1%, which in the service industry is considered exceptional. We are striving to eliminate every complaint, and one of the purposes of the customer service person is to find out where we may have messed up and how we can fix any problem or concern.
We have found that some of the most vocal complaints are from individuals who have not paid their bill, despite a separate department that works with clients to set up affordable payment plans for those who need such assistance. Our bills are typically itemized and set out who worked on the file, what that person did, and how much time it took. We also bill monthly so our clients are not surprised by what we are doing and the time we are spending.
It is said that you can't satisfy every person, all of the time, but at our firm we are trying our best every day to do so. Thanks for the chance to respond.
Corey J. Hogan owner
The HoganWillig law firm handles about 6000 new matters per year, and our complaint rate is less than 1%, which in the service industry is considered exceptional. We are striving to eliminate every complaint, and one of the purposes of the customer service person is to find out where we may have messed up and how we can fix any problem or concern.
We have found that some of the most vocal complaints are from individuals who have not paid their bill, despite a separate department that works with clients to set up affordable payment plans for those who need such assistance. Our bills are typically itemized and set out who worked on the file, what that person did, and how much time it took. We also bill monthly so our clients are not surprised by what we are doing and the time we are spending.
It is said that you can't satisfy every person, all of the time, but at our firm we are trying our best every day to do so. Thanks for the chance to respond.
Corey J. Hogan owner
The HoganWillig law firm handles about 6000 new matters per year, and our complaint rate is less than 1%, which in the service industry is considered exceptional. We are striving to eliminate every complaint, and one of the purposes of the customer service person is to find out where we may have messed up and how we can fix any problem or concern.
We have found that some of the most vocal complaints are from individuals who have not paid their bill, despite a separate department that works with clients to set up affordable payment plans for those who need such assistance. Our bills are typically itemized and set out who worked on the file, what that person did, and how much time it took. We also bill monthly so our clients are not surprised by what we are doing and the time we are spending.
It is said that you can't satisfy every person, all of the time, but at our firm we are trying our best every day to do so. Thanks for the chance to respond.
Corey J. Hogan owner
The HoganWillig law firm handles about 6000 new matters per year, and our complaint rate is less than 1%, which in the service industry is considered exceptional. We are striving to eliminate every complaint, and one of the purposes of the customer service person is to find out where we may have messed up and how we can fix any problem or concern.
We have found that some of the most vocal complaints are from individuals who have not paid their bill, despite a separate department that works with clients to set up affordable payment plans for those who need such assistance. Our bills are typically itemized and set out who worked on the file, what that person did, and how much time it took. We also bill monthly so our clients are not surprised by what we are doing and the time we are spending.
It is said that you can't satisfy every person, all of the time, but at our firm we are trying our best every day to do so. Thanks for the chance to respond.
Corey J. Hogan owner
The HoganWillig law firm handles about 6000 new matters per year, and our complaint rate is less than 1%, which in the service industry is considered exceptional. We are striving to eliminate every complaint, and one of the purposes of the customer service person is to find out where we may have messed up and how we can fix any problem or concern.
We have found that some of the most vocal complaints are from individuals who have not paid their bill, despite a separate department that works with clients to set up affordable payment plans for those who need such assistance. Our bills are typically itemized and set out who worked on the file, what that person did, and how much time it took. We also bill monthly so our clients are not surprised by what we are doing and the time we are spending.
It is said that you can't satisfy every person, all of the time, but at our firm we are trying our best every day to do so. Thanks for the chance to respond.
Corey J. Hogan owner
We have a client relationss department at our firm because we handle about 500 new cases each month ranging from a family purchasing a house, to a married couple seeking mediation, to representing a purchaser of a business, or perhaps a college student who has a traffic ticket, etc.
As I indicated in an earlier response no matter how hard we try we have some individuals we can not please, so we created a department to listen to any concerns as soon as they are occurring. Those that do arise are few and are dealt with in a professional and considerate manner.
On the other hand, there are those who voice no complaints until we ask them to pay their bill, and sometimes we are then faced with concerns that never arose over many months of representation. We still try our best to satisfy and work out a plan that meets their needs, but to not charge anything for what we do is not much of an option if we want to continue to exist.
So while we still expect top have some complaints they are much less than 1% of our clients, and we work every day to eliminate even those by dealing quickly and fairly with anyone who is dissatisfied with the efforts we have made on their behalf.
I invite anyone who is dissatisfied with our services to contact us with their complaints, and to those who are thinking of using our services, they too can contact our office and discuss any concerns at no cost before deciding to use or not use our firm.
