I made a booking for a hotel in Bandung on Nov 29, 2012 using agoda online for the first time.
I have completed the booking Agoda the booking ID number. Subsequently I receive an email notifying Agoda will send hotel voucher and details within 30mins. I have not heard /receive from them until now. Agoda has charged my credit card in full.
I have called their 24/7 number but only answering machine, nobody pickup the phone. I have also e-mailed to them but no response.
I'm considering to take legal action if Agoda did not issue me the hotel voucher, and will inform my friends not to use Agoda services again.
Hayati
Finally, I have managed to speak to Agoda's customer care on 30 Nov 12 noon. The assistant (If I'm not mistaken her name is Christine- thanks so much) was very helpful and managed to resolve the problem on phone around 10 minutes. The voucher has been sent to me after few minutes. Thank you Agoda.
Referring to my posting on 29th Nov 12, I wish to update that I have managed to contact Agoda on 30 Nov 12 after numerous attempts. The assistant ( if I'm not mistaken Ms Christine) was very helpful. After waited on the phone for 10 minutes, she managed to resolved their "technical" problem for not finalizing my booking and process for my voucher. I finally received hotel voucher for Bandung hotel that I paid after 5 minutes. Thanks a lot Christine/ Agoda. I do hope Agoda rectify this kind of hiccups right away to regain trust from customers ! Hayati.
