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Frustratedandbeyond

Central Point, US
Registration date: Nov 04, 2012
0 helpful votes

Frustratedandbeyond’s comments

Nov 04, 2012
11:39 am EST
I too received a bill for unreturned equipment. I had two receivers and they sent me a box for one. In that box that they sent me was a letter stating that some equipment is now obsolete and that a box will not be sent for that equipment. I boxed up the receiver as instructed on the letter and sent it back along with the letter. That was my mistake for not making a copy of the letter. As instructed in the letter, I took the obsolete equipment and dropped it in a recycle bin. Three months later I get a bill for $250 bucks for unreturned equipment! I have talked to several representatives that all state that my equipment was not obsolete and that is not what the letter said. I talked to a supervisor who also told me so sorry for my misunderstanding but I still owed them. I was so mad! I went on eBay and found several receivers with that model number brand new for around $100 bucks. This is the worst scam I have ever heard of! I'm still waiting for a call from them for resolution. During one of my calls to Dish Network a representative told me that I was not responsible and he was taking care of it, he assured me that the charges would not be deducted from my checking account. A month later, another email from Dish stating I owed $250.00 and it was going to be immediately deducted. Of course, . now I am waiting for Dish to go through their records to see if I am telling the truth about that call. The reps name was Neil and I hope they recorded the conversation! That receiver was not a dvr and it was over 2 years old, there is no way its worth $250!