I contacted Patrol One to deal with a parking enforcement issue at my community. They did not address the issue and I came to find out that the first time I called the report was not even logged into their system. I found this out because the second time I called the man I spoke with could find no record of my first call. I contacted Patrol One's customer service and explained the problem that I was having (my neighbor was parking in front of my garage as well as their own garage, effectively blocking me in). I explained that nothing was done to resolve the problem and that it was ridiculous that they were being paid to do absolutely nothing.
Robert Paquette responded to my email complaint and told me that: (i) they were in the middle of a shift change and were unable to come out (until three hours later (I called at 6:00 p.m., and nobody came out until 9:00 p.m.). I did not realize that a shift change took three hours!); and (ii) my HOA didn't pay them enough for immediate service (which I found out later to be untrue because my HOA pays them for service 7-days a week and there is no extra charge for immediate service). Not only was he defensive and rude to me, but he did absolutely nothing to resolve the problem or apologize for the poor service. When I confronted him about it and told him that I would be going to the Board to let them know that they were not doing their job, and complaining about the HOA to boot, he started backpeddling and said that I took his comments out of context. It was obvious to me that he realized how rude and unprofessional he was and that he was trying to make it look like I was taking his comments the wrong way. The property manager was equally upset with his comments and forwarded them to our Board of Directors for their review. DO NOT USE THIS SERVICE! They do not care about their customer or about doing their job effectively, and their customer service is terrible.
