Professional Solutions Property Management review: Its very frustrating. 1

Hello Julia and Rachel,

I am Michael G Burns a tenant in Berea KY and I received a letter indicating that you had not received my September rent. I mailed the September 2022 rent on August 27, 2022. On that same day, I mailed two other bills, both of which are reflected on my bank account.

I recall mailing the check to the address that is listed on the form, that being 111 Windward Way in Richmond KY 40475. Maybe the check is lost in the mail, If either of you still don't have the check as of today (September 9th) then I either drop off a check at your office (if you have a drop box) or I can mail another check.

Please let me know as soon as possible.

Also, note the the rent for this apartment is actually 650.00 per month. My lease agreement with the previous landlord (Don Wiles) included an extra 30.00 for sharing the internet service.

Thank you so much,

Michael G. Burns

[protected]

Rachel Harrison

To:Mike Burns

Sat, Sep 17 at 11:51 AM

I will look into this and get back to you.

Rachel Harrison

Director of Property Management

Professional Solutions Inc.

[protected]

Please do Rachel.

My lease agreement is 650.00 per month and I have a bill of 740.00?

Thank You,

Michael Burns

[protected]

$740.00

Next bill due on October 01, 2022

Hello,

Can someone please contact me regarding my bill? I have attempted numerous times to contact someone but there was one response in a text, "contact Katie on Monday". (on Saturday 9/23/2022) I did attempt to contact Katie, no response.

My bill is 60.00 dollars more than what it should be.

Sincerely,

Michael G. Burns

117 Lester Street Apt 8A

Berea Kentucky 40403

[protected]

Rachel Harrison

To:Mike Burns

Cc:Rachel Harrison

Thu, Sep 29 at 8:02 PM

Good evening,

Your ledger will be corrected Friday before close of business day. We apologize the delay and will ensure it is done.

I personally will call you tomorrow before end of business.

Sincerely;

Rachel Harrison

Sent from my iPhone

Mike Burns

To:Rachel Harrison

Fri, Sep 30 at 9:25 PM

Hello Rachel,

I just checked again, I still owe 710.00 and I didn't receive call today. I really don't know what else to do! I am afraid that if I pay 650.00 on line an additional 60.00 dollars will come out of my checking account. I understand that the rent is due tomorrow.

I really think your company needs to do a much better job with communication! This is very frustrating for tenets.

Michael G. Burns

[protected]

Mike Burns

To:Rachel Harrison

Fri, Sep 30 at 10:23 PM

Hi Rachel,

I am going to drop off my check at your office on 111 Windward Way in Richmond Kentucky this weekend.

Thank You,

Michael G. Burns