Produa review: Complaint letter against unprofessional behaviour of your employee

Dear Produa,

I'm writing to file a formal complaint against the unprofessional behavior salesman-Heng See Beng at Produa Auto-city Juru Branch. (I will disclose the relevant information about this employee when further action or investigation is required).

1) He repeated the same mistake multiple times. When doing the first-time car booking registration, he kept keying the wrong detail in the system. While I understand basic mistakes can happen to everyone, he repeated the same mistake multiple times over the course of 20 minutes. It was very unsatisfactory for a professional salesman to fail at such a basic task.

2) He was very negligent with the privacy of his customer’s data. After I received a call from the bank to inform my car loan was approved, he instructed me on steps to take a customer verification while SHOWING MULTIPLE uncensored sensitive information (IC, Bank Loan info, Car Loan info & etc.) of other customers. I immediately felt extremely unsafe to provide my own information to this salesperson.

3) After my loan was approved, he became very unresponsive and only ever gave a cursory response to any additional questions. I understand, this is a business, but to be treated like I am air IMMEDIATELY after getting my money. I am heartbroken that this is the standard of Produa’s customer service.
I have attached a few images of our WhatsApp interaction for your perusal.
I really hope you take the necessary steps to improve on this matter. I really hope to keep being a customer of your establishment. Thank you.

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