Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Meat, Seafood and Eggs Prime House Direct
Prime House Direct

Prime House Direct review: Thawed upon arrival ( 1 comment)

E
Author of the review
11:08 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a rib-eye box and it come with free wagyu burgers and chicken wings. When the package arrived it was thawed out and had a bloody water like mess in the container which meant a package had been compromised. I sent 3 e-mails and NO response but I finally got the GMs number Rob texted me and asked when it arrived and the order number and that was the last I heard from him, he ghosted me.

More
Send message
Copy link
Report
1 comments
Add a comment
G
G
G. Kutch
3 comments
Send a message
May 22, 2026 9:46 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

That's absolutely revolting – and getting ghosted after you gave them a chance is just insult to injury. You deserve way better than that. I'd skip Rob and go straight to a chargeback with your bank; let them fight it out. You've already wasted enough energy on people who clearly don't care. So sorry your meal was ruined.

More
Copy link
Report

More Prime House Direct reviews & complaints

Prime House Direct - Ribeye steaks so thin you can see through them
Prime House Direct - I purchased a 20-pack Ribeye Steak pack for $39.99 on 5/5/22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Prime House Direct - We purchased meat at a truckload sale on September 6, 2021 for a total of $499.99
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Prime House Direct - April 8 2022 purchased a box special of various types of beef for ******
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Prime House Direct - Prime House Direct sold steaks at a Menards lot on March 26, 2022
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Prime House Direct - If it sounds too good to be true, YOU BET IT IS!!! 1
Prime House Direct - Bad company
Prime House Direct - Bad product
Prime House Direct - Scammed/Lied too. Low-quality beef for insane price
Prime House Direct - I ordered what was advertised as prime grade beef steaks on theprimehousedirect.com's website
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Prime House Direct reviews and complaints

  1. Prime House Direct Contacts

  2. Prime House Direct phone numbers
    +1 (727) 396-0528
    Click up if you have successfully reached Prime House Direct by calling +1 (727) 396-0528 phone number 0 0 users reported that they have successfully reached Prime House Direct by calling +1 (727) 396-0528 phone number Click down if you have unsuccessfully reached Prime House Direct by calling +1 (727) 396-0528 phone number 0 0 users reported that they have UNsuccessfully reached Prime House Direct by calling +1 (727) 396-0528 phone number
  3. Prime House Direct emails
  4. Prime House Direct address
    10 Celebration Way, Peachtree City, Georgia, 30269-1094, United States
  5. Prime House Direct social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 23, 2026
Prime House Direct Category
Prime House Direct is ranked 7 among 11 companies in the Meat, Seafood and Eggs category
#05 Maine Lobster Now Maine Lobster Now #06 Pilgrim's Pride Pilgrim's Pride #07 Prime House Direct Prime House Direct #08 Capital Meats Capital Meats #09 Iowa Steak Iowa Steak

Most discussed Prime House Direct complaints

Hi, the transaction of my purchase was on 10/09 located at Menards Parking lot in Kalamazoo, MI
1
(opinions to this review)
Prime House Direct Alternatives
Iowa Steak 80 reviews Capital Meats 41 reviews Hillshire Farm 65 reviews Foster Farms 60 reviews Steel City Meats 5 reviews