Portrait Innovations review: family christmas photo shoot

My family and I made an appointment for 5:20 pm 12/15/19. We arrived on time only to be placed on an overbooked waiting list. This was the worst experience I've ever had. There were children crying and restless. The waiting area was over crowded and clients sitting on the floors. We didn't even get started with our session until 8:45 pm. Finally finished the pictures then the staff proceeds to tell us they cannot print out out pictures because the machine was down. ? I will contact corporate offices for compensation for the inconvenience. I don't recommend using this company's services to anyone.
Naomi F.