The complaint has been investigated and
resolved to the customer's satisfactionResolved Pixie Mamas Rescue — Rude and insulting
resolved to the customer's satisfaction
My Mother recently applied to rescue a puppy chihuahua from Pixie Mamas Rescue. I had met the dog through the foster parent who was on her way to bring the dog to the rescue. I knew my mother wanted to adopt a puppy to keep her senior dog company and I fell in love with this dog. The foster mom told me that the dog would have to receive it's shots and be nuetered before adoption could take place and that the pixie mama rescue (Barb Backhaus) would be in touch. To expite the process I completed an on-line application for my mother. over a week went by and Barb Backhaus would not return phone calls or e-mails from myself or the foster parent. I finally got an e-mail from Barb stating that she will not consider placing a puppy in the home of a senior dog because she was certain that the senior dog would be miserable having a young and active dog join the family. She insulted me by saying that the chihuahua was "more than just a cute puppy" and needed much more than the dog could get in my mother's home with a senior dog. She never spoke to my mother and never even visited her home to evaluate it and my mom's senior dog. This woman, Barb Backhaus was insulting, rude and self rightous. it is a shame that some of these rescue places become so radicle that they overlook a loving home for a rescued puppy. Pixie Mamas Rescue, Barb Backhaus, in my opinion through this experience was BAD to do business with, was insultting, ignorant and self rightous with radicle views that limit the placement of rescued dogs. I wonder if Barb Backhaus believes that the chihuahua is better off in her small home with 28 other dogs than in a forever loving home. I would caution anyone not to do business with Barb Backhaus or Pixie Mamas Rescue unless you are o.k. with being insulted and waiting for them to get around to contacting you. It appears that Barb Backhaus is not concerned with placing rescued dogs in forever homes.