Phones 4UThe shop is unfriendly, unhelpful and a rip off!

A
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Verified customer

I had bought for me a new mobile phone last month from your shop. and was pleased with the phone but notice the back cover kept coming loose. iwas out two weeks a go and pulled some tissues out my bag. when i lot come my back of my phone had gone.,this was obviously faulty as im a intelligent 45 yr old woman, i know the back is supose to come off but surly not that easy.anyway went to the shop to get some help on the matter. well what a discusting shock and treatment i got from your staff (and he was the so called manager all of 23) i explained my plight and that i had taken inssurance on the phone as well and 12 months guarantee with the phone, but he told me i was the one that lost,and i couldn;t have a new back , i couldn't have a new phone and couldn't have my money back.he wouldnt take the phone back as it didnt have a back on it, i said well its no good to me as the battery was libel to fall out ,what did he think i should do put some cellotape around it and he said yes i should do this.! but this time iwas fuming with this jumped up little start, i told him i was not going to leave this as i have statuary rights and would be going to trading standards of which i am and my local paper to report the shop as unfriendly, unhelpful and a rip off. little did the boy know that the lady he served be for was a friend of my friend who was with me, and she said he was darn rude to her. if i'd been 6ft and built like a trucker think i might of got better assistants. i will not let this lay as the phone was a birthday present and not quite a month old.

yours sinerely
mrs amanda

Responses

  • An
    Ann-Louise Clarke Sep 15, 2007
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    PLEASE DO NOT SHOP AT PHONES 4U, i went into phones 4U last week to purchase a mobile phone at the last minute they said they didn't have the one i wanted in stock after showing it me, so the sales assistant Helena gave me another and told me to come back the next day to get the 1 i wanted i went back they didn't have and was asked to come back tuesday so i did once again they didn't have this is when i found out that they hadn't even ordered it, a young man offered to go get one from another store the next day i was fed up but agreed. the next day i decided to get the phone i did want from another store and to return the one i got from phones 4U, i went in and asked for a refund they said i would have to come back tomorrow as the manager who authorizes refunds was unavailable. I was really getting annoyed at this point but thought it will all be over soon and that i wouldn't have any problems since the phone hadn't been out the box as i was planning to swap it from day 1 as i wasn't the phone i wanted. so once again i went back to the store a day later the manager was out back and i was told to wait 15mins this wasn't going to put me off I'd had enough so i waited later a man came and took my contract to the manager who was still out back another 5 mins passed and she finally came out she called me over to a desk at the rear of the store were she sat me down and took the phone out of the box and started to fiddle i was really tired and was daydreaming i guess just sitting waiting not really paying attention to what she was doing she didn't even speak for a fw mins the she started inquiring about my new phone i said what relevance does it have? she then showed me a scratch on the key pad and said have you had it in your hand bag i was so overwhelmed i hadn't got a clue what was going she said i would have to take the other phone i had bought back to the other shop which i refused to do as i had received very good service and wasn't going to let her get away this, she also said that refunding the phone would mean a £400 loss to the store how thats my fault i don't know but she did offer to get the phone i did want and swap it, but know shes denying this because if your willing to swap and item you should be willing to refund as well I'm still in shock now i blamed myself until lying awake for hours in bed i realized what shed done i am disgusted i left the store in tears and called my Boyfriend who then spent 2hrs30mins in the store trying to sort this out. I know for a FACT the phone did not have a scratch on it so please when returning such items please pay attention and keep the product in sight at all times i was naive and foolish i hope to get this issue resolved soon but its proving difficult no one wants to know.

    Thanks for listening and if anyone has any advice it would be very much appreciated.

    0 Votes
  • Po
    Poonam Shamim Dec 16, 2007
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    I went to Phones 4 u at the Wolverhampton store to get 2 LG Viewty contract phones. The staff were very friendly and gave me 2 pay as you go phones free with £20 credit and £100 cashback. After a couple of days, i went back to the store to cancel my contract, as i did not like the phone. I could not get used to the touch screen. I spoke to the manager about the problem and he said that he refuses to cancel the contract. But i was not about to give up.

    I was in the store for 3 hours. Many staff were standing around and talking about me. They could have least whispered. The manager kept asking to speak to my husband. What has my husband got to do with it. My phones are in my name.

    The next day I phoned up the head office, the person spoke to the manager at the Wolverhampton store and told me to go back to the store. I went back and the manager kept asking me why did I contact the head office. Whilst dealing with me, he got up to help another customer and left me waiting over an hour. He came back to me and it took 5 minutes to sort my problem out. I had to go back to the store after 4 days to pick up the paperwork.

    I went back after 4 days, to fully cancel the contract. He manager spoke to the head office and mentioned that i could not afford the contract which is why i wanted to cancel it. That is a lie. I would not have took out a contract if i could not afford it.

    The manager moved me from desk to desk and finally lost the contract sim card and the receipt. They could not cancel the contract without the card. The General Store Manager spoke to me and took my name and phone number and actually accused me of taking the sim card. Why would i want to take the sim card when i want to cancel it. I phoned the head office again and was in tears. I have been embarrassed and insulted at the Wolverhampton store.

    I do not recommended going there ever again.

    The store should be called 'Phones Not 4 U'.

    0 Votes
  • Ga
    Gary Dec 26, 2007
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    I had a similiar experience in the shop in Ashton Under Lyne, manchester.

    I asked for a an LG Viewty on a specific advertised contract on 3, which they said they had in stock (the sales assistant AND the manager both said they had it) I told them I was in a rush (should have been in work).

    She went upstairs and ten minutes later brought a phone down for me to mess with, then told me that they didnt have that phone on the 3 network, they had all been sent back to the manufacturer as there was 'a fault with '' all the ebay and stuff ''. The manager started coming up with these excuses as well, it was only minutes ago he'd told me they had them in stock, and he hadnt moved or received any further information since !

    The assistant then tried to sell me the same phone on vodafone, telling me it was the cheapest, she was looking at a tariff sheet telling me that calls were 20p a minute to any other network, I asked her if i could have a look and (admittedly) snatched the sheet from her. All the tariffs were in columns and vodafone were 35p a minute to other networks, the most expensive of the lot !. I since found out that phones4u hold an exclusivity deal with vodafone and they earn money from these excessive call charges

    http://www.vodafone.com/start/media_relations/news/local_press_releases/uk_press_releases/2006/press_release12_10.html

    She looked embarrassed when I pointed out that it was 35p a minute and she vaguely tried to suggest she'd said it was 20p a minute to other vodafones.

    Anyway, I got up and walked out, complete waste of my time.

    Went to 02 and got one without the hassle.

    Just remember phones4u are not impartial.

    0 Votes
  • He
    Heather Cooke Mar 25, 2008
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    The Warrington Phones4 u store is exactly the same! The manager was arrogant and rude to me when i tried to cancel and he wouldn't let me, he used the same kind of tactics. I also asked for a replaceemnt phone as the one they provided me with was faulty, the manager refused. Since then (8months ago) i have written/spoke to Phones 4 u trying to cancel my contract and they use bully boy tactics. This has been so stressful and Phones4 u just won't help, i refused to pay my contract bill as i had to resort back to my old phone with my previous provider and it has now been passed onto debt collections, even though i have complained from day 1, its disgusting.

    I ADVISE EVERYONE NEVER TO USE PHONES 4 U, THEY ARE A PATHETIC COMPANY AND I WILL NEVER BE DEALING WITH THEM EVER AGAIN!!!

    0 Votes
  • El
    electra Mar 25, 2008
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    It must be part of their training. Just before Christmas I went into the Arndale store in Manchester to buy a phone contract. The contract could not be completed so they said I should walk around Manchester and they'd phone me. Of course they didn't so I went into another store and bought a phone there (which I like). After Christmas I got two contracts and 3 started taking money out of my account for a phone which I had and a phone contract I never signed nor got a phone on.
    Despite going into the store four times and phoning at least 14 times no joy - I ended up getting a debt collection agency onto me for a phone I didn't even have. Even Phones 4 U admitted there was no phone but still nothing seemed to be done about it.
    Last week I got in touch with Consumer Direct who are linked to the Trading Standards Agency and they were very helpful. They said there had been no contract as I had not signed anything. I also spoke to a solicitor who confirmed this and said what they had done was fraudulent - it was supposed to be between Phones4U and 3 and had nothing to do with me. I wrote to the company director and 3 customer services to this effect sending a log of the whole sorry affair. 3 were very helpful and said the matter was resolved and I could seek an indemnity from my bank to get the money back. Phone4U still do not admit they did anything wrong and there has been no explanation about why my account was accessed without my consent. They also said it had nothing to do with them as it was between 3 and me - they waved the privacy and security card in front of me.
    Having checked on three sites about Phones4U to date, it seems to me this sort of response and inefficient attitude are part of their training.

    I would agree with the previous posting - have nothing to do with this company - they are poison and I am down 6 hours of my time in abortive visits to the store in which I was promised action, and fourteen phone calls most of which I initiated and cost premium rate.

    0 Votes
  • Ja
    jane merson May 01, 2008
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    i went into the phones for you store in hemel greated by what i thought was a nice man(wrong) i asked.. do you sell 8gb memory card? what phone do you have he replied so i said nokia n95, well he said let me tell you your phone is CRAP!! what i said yer its crap he replied, why do you want a 8gb card..for my music i said..you dont want that you want a 2gb.. then he continued to question where i got the phone and who its with and how long my contract was running for.. not that it was any of his concern.. he said the best thing i could do with that phone was to put on ebay sell it then come back and buy one of his phones..why would i want to do that i like my phone just wanted to get a memory card.. then he went on and on about his phone and ebay.. look i just want a card not your life story..anywy he said even if i did have a 8gb which i havent i wouldnt sell it to you because it will slower your phone and make a crapier phone he said that vodaphone were giving them away like sweets because they were an awfull phone, its bad business to slag off the oppostion are they that bad they have to intimidate people to buy there products and services, i went straight to o2 and asked the young lady what she thought she said he was talking rubbish and she would sell me the card so i hot from there now it hasnt slowed my phone up its all fine and my phone isnt CRAP you are i would never go into a phones for you again let alone buy one of your phones NO WAY (phones for you) phones F--- you

    0 Votes
  • Pe
    Pete May 17, 2008
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    Verified customer

    I bought a mobile broadband modem for £100 on '3 Pay and Go, ' from Phones4U. It was obvious from the minute I installed it that it was faulty. I was online for about an hour then it cut out. So I telephoned the Phones4U store to inform them it was faulty. They told me to telephone '3' customer services. So I did using the modem SIM in phone. They were not very helpful. So I took my modem into the Phones4U store to tell them that it was faulty and I wanted a refund. The manager looked at the modem and threw the open case with the modem inside on the floor, givin me a smirk after he did it. One of the female staff, who was behind him, saw what he did and was shocked, judging by her open mouth expression. I asked him why he had just thrown the modem onto the floor, possibly causing damage to it and making the warranty invalid. The manager replied that he did not know what I was on about and said that he was calling the police to remove me for threatening his staff and throwing things about. I told the manager that I would like him to call the police as I would like to report him for criminal damage. I left the Phones4U store and telephoned their head-office. The person at head-office eventually offered give me a refund on the modem. I will never ever shop at Phones4U again.

    0 Votes
  • Be
    Beth Losiewicz Jul 23, 2008
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    we had the identical experience yesterday with a PHones4u store in Canterbury. They lied and told us that they could give us an immediate full refund if the sim card they sold us did not work in the phone we had. The card did not work. We NEVER EVEN LEFT THE STORE and they refused to give us a refund. These guys are smooth liars and, reading the other posts, I think they lie as corporate policy. Report them toTrading Standards. Deny them your business and tell your friends that they are high street scam artists. They are a shame to England (it was an American friend of ours they "screwed over" . He left with a very bad impression of British business practice. I can only, unfortunately, agree with him)

    0 Votes
  • Na
    nathan Aug 06, 2008
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    Stay clear of Phones 4 u!!! GO DIRECTLY TO THE NETWORK! You can look them up online, or phone them. I was suckered into a 18 month contract with these issues:

    1. I will be away for 4 months - Phones 4 u put me on the highest tariff - t-mobile have just told me that I should have been on the lowest tariff during this period.
    2. The mobile wasn't in stock - had to come back and forth until they had it.
    3. 12 months in, they are charging me £35 when I find out I could go down to £25 (phoned tmobile directly to sort this)
    4. Now the phone (a samsung) is playing up, I call phones 4 u (just in the nick before my contract runs out) and ask them to send it off and get it repaired - they say there is no 2 year warranty and BUT they could put me on a new plan and then sort it - lol... they must think I'm stupid!
    So I call samsung directly, within 4 minutes I'm returning they are ready to send out a prepaid label and the phone will be fixed for free (if a phone is water logged or has been dropped, they charge a measly £9 for repair) So [censored] you phones 4 u - You are day light robbers and liers!!

    I've just renewed my contract with Tmobile directly, they are offering me the same mins and texts as with my £25 contract but now at £10 for 18 months - bargain!! (NO PHONE incl - I don't need a new one)

    0 Votes
  • Be
    Beth Losiewicz Aug 16, 2008
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    I did complain to the head Phones 4U office by email about the incident at the Canterbury store I complained of 24 days ago (got the address by googling it), and they did in fact call me back immediately, and refunded my money with no hassle. So, I guess Iadvise those with Phones 4U problems to go straight to the head office - in my case at least they were quick to remedy my complaint and backed up their nice talk with a refund of the disputed amount.

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  • As
    Ashley Browne Aug 22, 2008
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    Clearly there have been and still are a lot of problems within phones4u stores. However employees are not trained mis-sell products to customers and certainly not trained to use bully boy tactics.
    These are certain short-sighted individuals who fail to see the impact of their actions as they are blinded by targets and the pressure to achieve them.
    Being a phones4u store manager, I certainly do not condone this kind of behaviour within my store and certainly do not behave in the manner described above.
    Whilst I'm not justifying the actions of these cut throat "sales managers", I can tell you that the company's set-up and particularly the bonus/commission scheme does recognise the fact that many of our customers are deeply unsatisfied with the service they receive and has brought in measures to root these weeds out.

    So pop into your local P4U, you will be surprised but far from disappointed!!

    0 Votes
  • An
    Anonymous Sep 11, 2008
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    Does anyone know where I can make an official complaint about Phones4U. They are really taking the mick. I've had my contract for almost a year and half (in December it ends), and now they have slyly switches from their 01782 number to this number [protected] and they are CONSTANTLY ringing me i'd say around 6 to 10 calls a day and everytime i answer they hang up. Me trying to be clever and not waste my money on an 0845 number typed this number into google and found out from a forum that its from Phones4U and if you ring it back the answer machine tells you there was no need to ring the number back. So i think this is some kind of scam.

    This is actually very pathetic!

    0 Votes
  • Mr
    Mr xxxxxxxxxxxx Sep 30, 2008
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    I am a ex employee of Phones4u. I am going to be totally honest with you and say that, I totally agree!

    Phones4u, brainwash their staff into mis-leading customers so that the company can make more and moreee money.

    I rember the days, early saturday morning at 8.30; getting shouted at by management. this wasnt just me, the whole team was getting shouted at. Why? Because the store needs more sales!

    I rember a quote from the store manager "[censored] customer service, I want my damn bonus!"

    so you see, Staff get bullied and they lose a lot of money if we dont hit target. Now to hit target, we have to sell. Phones4u sell Band C handsets only. (Band C handsets are the cheap rubbish phones from china!) Now the deals we offer are crap to what a network could offer. so therefore, we have to kiss up to the customers and flash some money at them and trust me... they will buy!!

    Wages:

    For a sales adviser, they will earn around £13000 a year basic, a normal typical thing that the company do is, try and short pay the staff to SAVE MONEY!

    A store manager, would earn around £23, 000 - £40, 000 a year. They must makesure that the store hits target or they will get sacked!!!

    Area Manager, they get paid £100, 000 - £120, 000 a year, a typically bonus per month is around £1, 000 - £10, 000.
    They just simply sit on their desk and press F5 on their laptops non stop to watch the store figures. Also they will bully the store managers if they dnt hit target.

    So you all see now, that Phones4u bully people and just want Money!!!

    0 Votes
  • Al
    Alison b Oct 15, 2008
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    I had a contract with Phones 4 U for 2 years and was quite happy with the service I had (although admittedly the price of the contract was a little on the high side).
    About halfway through my contract I was sent a letter informing me that Vodafone would be taking over my contract. Fair enough.

    Through work we now get a discount at O2 which was too good to pass up so when my contract expired in April I switched to them. Vodafone were helpful throughout (I wanted to keep my old phone number).
    About a week later I got calls from Phones 4 U, which confused me as my contract had been moved from them to VF. Said I had a great new contract which would run for 18 months. They said they would call back then.

    But, I have just started receiving calls again. Only 1 a day so far, but as far as I know, it's not been 18 months since April! So if I speak to them I may have to remind them of this fact. They are persistent if nothing else!

    0 Votes
  • Sh
    Shamser Ahmed Nov 14, 2008
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    Buyers beware... don't be ripped off by Phone4u.

    Phone4u Epsom branch quoted £79.99 for a 3 HUAWEI mobile broadband USB stick- quoted. I knew '3' shops and online sold them USB mobile broadband sticks for £50 and queried the diffence in price. The shop assistant LIED and convinced me that the two models were different and the one they were providing was a later model that provided higher-speed broadband. Stupidly, I trusted Phones4u's shop assistant and went ahead with the purchase.

    A few days later I found out that they had actually lied to me. The model that they sold me for £79.99 was actually available for £49.99 in '3' shops - a full £30 more (60% more!!). I queried the shop and they refused to take back the item or refund the difference - I had made the request just 4 days after the purchase. (The modem was still intact with the original packaging).

    I phoned the Customer Service head office. I was very shocked that despite the customer service operator admitting that the price difference was very large... they again refused to do anything about it.

    0 Votes
  • As
    asa Nov 23, 2008
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    a verified customer
    Verified customer

    This is a message I have sent to vodafone and to P4U. The way this company treats people is disgraceful and is not service.
    There must be culture in the company similar to that of a rogue trader. Who's only aim is to get the business regardless
    of how they mislead or dare I say con a customer. Just to get that contract signed. They P4U even sell faulty products
    again, doesn't matter you can always bring it back and get it repaired as long as you've signed the contract, who cares.
    P4U are a disgrace to the service industry and if other companies new how they operated they would not believe it.

    Hi I am a long standing Vodafone customer and need your help URGENTLY! http://forum.vodafone.co.uk/style_emoticon...fault/angry.gif
    I recently persuaded my daughter to change from T-mobile to Vodafone.
    She and I are now regretting it. Thanks to Phones 4u.
    My daughter took out a contract 3 weeks ago on Vodafone £40 a month
    with a Blackberry Bold, Unfortunately the phone was faulty and back my daughter went
    to change or cancel. My daughter spoke to the manager and he confirmed with
    my daughter that if there was a problem with the second phone she could cancel the contract.
    Even If the problem occurred just after the 2 weeks return policy.
    The manager confirmed he would cancel the contract if there was a problem with
    the second phone. The second phone has the same fault, which apparently is a
    common fault with the Bold.
    On the third visit to the store which is in Birmingham. My daughter has just called me
    in tears, upset and dejected due to the way she has been treated and spoken to.
    The manager has gone against his word and will not cancel the contract even though
    this was agreed previously. Due to this issue I am expecting to speak to this manager
    in person. With the intent to cancel this contract. So that my daughter can have the
    chance to step back and have a choice of another phone. Preferably not with Phones 4u.
    It is in Vodafone's interest that your service providers' look after YOUR customers'
    Please help, before I go to see these people.

    Regards Mr H

    0 Votes
  • Pr
    projex Dec 28, 2008

    I work as a Phones4U manager and to be honest with you the issue with a refund was down to 3 NOT the store. The system blocks you from refunding 3 broadband sticks and prepay phones as this is the policy 3 have enforced on us. There is the odd occasion it willallow you to do it but this is rare. If the issue was no signal then customer services will give you authorisation to do it - they give you a refference number which we instore then have to phone IT to unlock the till. The prepay sticks when they came out were 49.99 and 79.99 and if I recall the black one was £30 more. As the query was around price then most companies would give you the same response. I can assure you the sales people are paid per unit not by the ticket price and it may have been a simple mistake and not a lie with regards to speed - there is a massive amount of info these guys have to learn - some of it does get jumbled up.
    As for the billing problems the networks are a little too quick to pass the blame onto us for errors which they have made however the call center staff just can't be bothered sorting out the issue at the time. Read 02 firing 22 call center staff for example for "Ignoring" and "Cutting off" and outright lies to people.
    Yes some stores are run by infantile little runts of which I have to ignore and occasionaly tolerate at meetings yet bear in mind there are a few of us that want to do well and life, have mortgages and families to support. There are as many obnoxious liars in EVERY retailer I wish people would be specific to the store alone not the company.

    0 Votes
  • Pr
    projex Dec 28, 2008

    By the way I dont work in Epsom

    0 Votes
  • Br
    britabroad Dec 28, 2008

    Phones 4 U is a complete and utter nightmare and the staff are useless!!
    I bought a phone (pay as u go) 2 days ago, as I live abroad and needed the simplest phone for my UK calls whilst I am here for the festive period. Simple transaction. You would think so. Not at stupid Phones 4 u.

    So I got my phone on the orange network. (1st time for everything). The lady tops my mobile with credit with the mandatory £20 then checks it is working. It is NOT!!! No calls can be made. After her faffing about for 10mins I say I will return in 5 mins after I grab a coffee because she is on the phone to customer services. I return and the store manager is now involved - but the situation is not resolved.
    Fearful that the others shops I desparately need to go to are closing shortly I go away for another 15 minutes and come back and I am told the wrong number has been credited with my £ 20 and they are trying to resolve this. What foolish nonsense is this now? After almost 1 hour there I am told that it will be sorted but may take maybe 30 minutes or up to 72 hours to be transferred. How can this be justified.??!!

    The next day I went tp an Orange mobile store. They explained that a) my phone number is not registered and b) the other number topped up does exist and is not registered to me and c) the phones 4 u were giving me the run around because they just want my money.

    Finally I have had the phone refunded - all£10 worth - but not the £20 credit which the manager said she cannot. LIES. The cash was in the till So I await a cheque in the post. Even though I PAID CASH!!!

    What useless idiots. More admin for what??? giving me back my money for a phone that never ever worked !!!
    AVOID CHELSEA STORE AT ALL COSTS...

    They will soon go under in these credit crunch times as in previous times of boom when people had time and money they could screw us but not anymore!!!

    THEY SHOULD BE CALLED PHONES 4 NOBODY!!!

    0 Votes
  • Al
    alan brown Jan 29, 2009

    DOES ANYONE KNOW HOW LONG YOU HAVE TO TERMINATE A VERBAL CONTRACT AND IF ITS LEGAL  EVEN THOUGH YOU HAVE NOT SIGNED ANYTHING, THANKYOU

    0 Votes
  • Ja
    jacquelyn Cecil Jul 08, 2009

    had phone still under warrenty from ROMFORD ESSEX store they sent it away for repair under guarantee as only 9months old and screen went blank. Got all paper work and and call to save REPAIRED, CHECKED AND QC PASSED ...THE PHONE NEVER LEFT THERE SHOP SWITCHED IT ON to find phone now fuzzy and making a noise / suffering a differnet screen problem the what it had????they sent it away again then rung to say i had broken it and tuff luck buy a new one????took normal advice from trading standards, and followed there advice took it to small claims court. I WON BUT THEY WONT PAY AND NOW HAVE THERE SOLICITORS DEALING WITH IT. it makes you laugh the phone was £80 yet i have sent more trying to get some justice yet they put top solicitors on it that i cannot afford hoping i will go away...THEY SHOULD BE SHUT DOWN THEY ARE JUST CON MEN...

    0 Votes
  • Mj
    MJ10 Aug 10, 2009

    I renewed my orange contract with Phones 4 u which I am now regretting. I got my phone which was fine but the gave me this SIM with free minutes and free txts and it had 1 month contract. I was given £25 for this SIM so it should have been free as I was going to cancel it. I was told it was just to market Orange. Stupidly I should no you get nothing for free. Anyway 30 days have passed so I phoned to cancel it and was told there is a 30 day notice period. So Im having to pay an extra £25 for a SIM I dont want to use. I asked the assistant an umpteen amount of times if I can cancel the SIM at any time and will it cancel immediatly. Not once did see say anything about a notice period. Why are people so cruel!

    0 Votes
  • Li
    Lippie Sep 26, 2009

    I have not had my phone for 4.5 months - yes months! I had it for two months and the speaker went - took it back to the shop (who have been brilliant!) and it was sent away - told 7-10 days. After many phone calls it came back after a month, checked it in the shop and there was no change. Off it went again...various phone calls and 2 further months down the line they agreed to replace the handset (mine was still in repair!) as a goodwill gesture. 7-10 days for delivery. Waited - it didnt arrive, rang again - their system said that the girl found out 10 mins after I got off the phone that there werent any! She didnt ring and tell me! Ok - so then nice girl says she will get one to me 24-48 hours because I had been messed around so much - doesnt turn up...ask to have contract cancelled - another long wait while it went to senior management - nope cant have it cancelled. Offered replacement but said the last two hadnt turned up so was going to seek legal advice - advice was that they were in breach of their contract with me...great! Then got email saying my original phone would be back within a couple of days - went to shop, and was told it had been destroyed! Had a row with customer service (again) who promised me 3 months replacement (had been without phone for 4 months plus) and the phone would be here 7-10 days - checked it was not working - no said stroppy girl its 7-10 days! TOday is 10 days - and lovely people told me it could be because of the postal strike (although the check arrived having been raised on day 6!) - said that there had not been an issue with couriers and that they had promised 10 days max...man on phone just said - cant do anything until mOnday! Monday is 12 days! GRRRRRR! Just feel completely stuffed...so peed off - was actually crying - how dumb is that!!!
    Now - after 4.5 months I dont have a phone - they wont cancel the contract and they wont send me a replacement - any ideas folks? Will be seeing a solicitor on Monday - but can just see that I will go and see the solicitor, pay my money and they will just send a replacement handset - I want to be bought out of my contract now - trading standards and offcom have told me they have breached their contract with me so even if they supply me with a new handset I feel that I should still have no obligation to them under the contract.

    0 Votes
  • Ss
    SSmith123 Sep 29, 2009

    I totally agree - I have been mis-sold a contract - getting sent back and forth between vodafone and p4u head office and store! I can't get a signal and the map on their website proves this - nothing but a bunch of cowboys mis-selling products and wont switch provider when I can't get s signal! RUBBISH!

    0 Votes
  • Ad
    Adamas Oct 23, 2009

    I went into my local Phones 4 U store to get an Orange contract phone. I passed the credit check & signed all the paperwork. I got myself at the time an up to date expensive phone so after much pressure from the sales guy I also opted to take out there own insurance. A few months went by & I realised that I should have not been sold that insurance policy as Orange provide it for free. Watch this company.

    0 Votes
  • Gi
    Giverny Caldwell Oct 23, 2009

    I purchased a LG KF750 mobile phone on the 14th January 2009 from a ‘Phones 4 U’ shop, 211 High Street, Lincoln, Lincolnshire, LN2 1AA.

    The telephone broke down (no power, the charger was working, and it was not accidental breakage) in April 2009. So I brought the phone into Phones 4 U, and had it sent to the Manufacturers repair Centre. I then collected the phone once it had been sent back into the store, and it was seemingly working order again. However, The same problem occurred (the phone not being able to be switched on) a month later, in May 2009, while I was away in Ireland. So, Once I had I returned to England, I went into Phones 4 U at the very first opportunity. There, I was told that I would have to send my phone away for repair for the second time. So I did this on the 23rd September 2009. On the 11th October 2009, I received a letter saying that the phone could not be repaired as the problem related to moisture damage. However, this was a complete shock to me as it had not been accidently damaged in any way. So I phoned the Manufacturing Repair Centre and they told me that the phone would cost £300 to repair. I found this absolutely ludicrous as the phone was not even worth this when it was brand new. I then went into Phones 4 U on the 19th October 2009 to speak to someone, as I was extremely upset with the service I have been given by the company. A male member of staff told me that I would have to claim on the insurance if I wanted my phone to be repaired and then learned that there is a £50 excess fee. This information was not given to me when I first purchased the phone. I was told when I opened the contract at Phones 4 U that my phone would be covered by a 12 month guarantee. Furthermore, I have been paying ‘Premier plan’ insurance company £9.99 a month for the last 9 months and find it disgraceful that my phone can only be repaired at a further charge of £50. I am extremely unhappy with the service I have been given by Phones 4 U. I am a student and simply cannot afford the charges I have been quoted in order to own a working mobile phone. I have had to pay my monthly contract of £40.22 since May 2009 but have not actually had a phone to put my Sim card in since then. So I now owe orange £124.32 even though I have not been able to make a single call for the last 5 Months. My contract runs out in July 2010 so I still have another 7 months to pay for even though I do not have a phone to put the Sim card in. I was never offered a replacement phone by Phones 4 U and simply cannot afford to buy a handset myself. I have found the staff at this company completely unhelpful and quite abrupt. I will never again deal with Phones 4 U in future as a result of the way I have been treated and I will insure that everyone I know, friends and family is aware of the service Phones 4 U offers too. I would like to speak to the chief executive officer of Phones 4 U as soon as possible.

    0 Votes
  • Mr
    mr shams Nov 12, 2009

    i bought a mobile phone nokia 5800 few month ago i paid £ 9.99 amonth for insurance after few moth my phone was faulty
    send the phone with all the accessoies to them after few weeks they send me a second hand mobile with alot of scratches on the screen and a fulty battery that wouldnot hold the charge more than few minutes i did phone them and send the phone back after 4 weeks they send me a phone much worse than the first time minus all the accessoris when i complain they said they only exchange for recondition one .
    i still have not got my accessories . they insurance is rubish and the company is a rip off beware.

    0 Votes
  • An
    annetteg Nov 20, 2009

    I wish I'd looked here before I bought from Phones 4U.
    Ordered a phone online, had an email saying it had been despatched.
    4 days later, no phone, so telephoned, and was told to contact Citilink (myself!) as their system had it recorded as delivered and signed for.
    Citilink admitted (eventually, afer the usual waits) that it had been delivered to the wrong address, and fraudulently signed for in my name. They would attempt to get it back and deliver it to me.
    Still no phone 2 days later, and no response to my email to Phones 4U.
    Any decent company would by now have sent me a replacement (total cost of phone £20!) and taken up the issue with Citilink themselves.
    No such luck with this bunch of cowboys. They are setting up a fraud enquiry and sending me forms. Even though Citilink admit they didn't deliver it to me! Could be weeks yet, before I have the chance to cancel this order and get my money back.
    Never again.

    0 Votes
  • Ki
    kingof kings Dec 22, 2009

    I ordered a blackberry storm2 off their website the 15th of december, turned up 3 days later, "sim rejected" comes up on the phone, so i called them up and asked what was wrong with it "i have to put a manual requst in to start the contract it will take between 4 and 8 hours and you'll be up and running" 2days later still not working so i called them and the lady said "im sorry but the contract has been rejected and i will be sending a letter to reclaim the handset"

    Although she assured my i won't have to pay anything, after reading some of these posts im starting to worry...I won't send the phone back and then find im still being charged will i?

    0 Votes
  • Ca
    Catherine... Jan 13, 2010

    Hi i bought a phone from Phones 4U as i recieved a text from then informing me that i had to visit the shop for an upgrade. I had deleted this message unfortunatly and when i got to the shop they denied sending me this message.

    They were very helpful in showing me how they would pay off my old contract and take out another one. I told the seller that i wanted nothing longer than an 18 month contract. However he paid no attention and gave me a 24 month contract without informing me. He was very pushy in making me take out the longer contract and very pushy in making me take out their own insurance.

    However, he was very helpful apart from this. I believe that it was the company forcing him to be pushy.

    0 Votes
  • Mr
    mr g Mar 09, 2010

    ex employee...

    I agree with all comments on here, i am also a ex employee of phones for you, as for staff we get bulied and be littled on a daily basis by management and area management we get paid peanuts and work near on 11 hour days, weMust sell u band phones wich is a rubbish phone on high tarrifs we have to talk the customer into thinking that this is the best option for them, . so we are brain washing customers into having something that they dont actually want... we then have to sell insurance at an extra 9.99 per month if we dont sell it we get a stern talking to so before you know it a customer that wants a nice simple 25p.m deal turns into 45+ p/m no a great deal at phones 4u... the gsm's dont give a monkeys about customer service al they want is bonus after bonus my wife took a contract from phones
    4u and the manager after selling to her turned to his consultant ans said right now we could of done target but thanks to "her" we have missed it because her husband gave her a cheaper deal... this does not end their. I had flu so my wife called my area manager to state i would not be in for a couple of days, he then started shouting and swearing at her down the phone!!! what the hell is that about??

    my advice is if you wanna beter deal go carphone wharehouse they wont treat you as a number they will treat you as a indervidual...

    0 Votes
  • Jo
    JOHN JACOB84 Mar 15, 2010

    I am John, a student from India. Few days back I bought a Mobile from Phones4you.And

    the next day I found that it is a damaged one because I was't able to access internet, Memory stick was’t

    supporting, Restarting always when I am trying to access internet though it has 3G.I went to the shop

    again on the next day to report this. I didn’t expect for a refund but a good one. But all that Specific mobile

    had vital manufactures damages. Then I tried for a refund or an exchange. But I was treated badly. I

    thought in the Uk people would've a good manner. This is so bad. I frustrated this place. I don't want to stay

    here only for this reason. business is good but at least show some ethics in everything. I went the shop

    4times and they said their head office is saying.."No..No...No"...I'm a student and I can't go everyday...I

    understand that I'm cheated. I’m going to to through away this phone as I mentally FRUSTRATED with it. May God

    forgive them...

    0 Votes
  • Le
    leigh glendinning Jul 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    All head office staff working for phones4u need sacking! I am in the process of a nightmare with this awful company.The manager at head office ( Roger Barlett ) is to scared to talk to customers ! I went into the stockton branch and was swayed by the instant cash back offer, by the way this is an utter lie as i have now been waiting 16 days for the £350 to be put into my account, £54 spent on calls to there head office has resulted in no joy whatsoever, the manager has not got a clue and the finance department do not reply to any correspondance from him at all ! Please beware of this company all they sell is lies!!!

    0 Votes
  • Ka
    Katy howe Oct 07, 2010

    I would never use phones 4 u as I was bribed into getting a iPhone 4 and they totally lied about the phone and now they won't cancel my contract has anybody got any advice please?

    0 Votes
  • Cw
    c watson Dec 16, 2010

    be very careful of this company.My son has just turned 18 and bought a phone on contract.He was talked into it so much that he felt he couldnt say no.He rang head office and they said go back and we will see what we can do.I went in there with him and they flatley refused.I said about the 7 day cooling of period they said it didnt apply to them.I must admit i went mad and they lost a couple of customers.They are still holing out and so am i, but if anyone has any sugestions id love to hear them

    0 Votes
  • Mi
    Miss KW Dec 20, 2010

    exactly the same thing happend to me! i was even told that my orange care insurance would automatically cancel so i would have to take out there insurance! i have been paying for two lots of insurances for two monthes! im really angry, i wouldnt even dream of giving my customers such bad service.

    0 Votes
  • Sc
    scoobboo Dec 22, 2010

    your fuking store in burnley sold me afuking phone that would not conect to the nett each time i went in i was pamed off with [censor] the [censor]ing staf there r a bunch of wankers and its only time before i am walking passed the shop and i will go in and smash thare fuking face in phones 4 u are a right rip off

    0 Votes
  • Sk
    SKM007 Jan 09, 2011

    phones4u, despite written in their terms and conditions about return policy, denying to return phone bought from them within 7 days...misinformation over phone about return policy...I would not advice anyone to even think of going to buy a phone from phones4u...!...!!

    SM

    0 Votes
  • Go
    gordon s jones Jan 18, 2011

    phones 4u are totaly useless i bought a sony viaio from the shop in Hereford and since then its not worked to its full capability, after 5 visits to the shop, 3 of those visits were within the 28 day time limit, i was fobbed of that it was user error, the saleman showed me what should happen on a new phone NOT MINE then proceeded to tell me it was my lack of mobile phone capability and knowledge, after 9 months of letter writing and phone calls i have just swasted my time, breath and money, Phones 4u really are the most useless bunch on the planet...

    Gordon S Jones

    0 Votes
  • Be
    BelindaBlackout Apr 05, 2011

    I see im not the only thats having a problem with them. I bought my blackberry curve 8520 from Skegness back inAugust 2010 and a few weeks ago i was experiencing problems with recieving messages, calls and the phone kept freezing which then took a while to then reset and then it was fine for about 2 housr and then it would do it again.
    So i went back to phones 4 u in the Mansfield store and they said they couldnt do anything with it and just gave me a number to ring. i told them what was wrong with it and the woman who spoke to me was really awful, saying its my fault and that. They treat the customers like crap!! They told me to ring orange up and talk to the customer service people. I thought that this would be pointless becuase none of them would actually get what was wrong with it. I went into the Orange shop in Mansfield again and they said the exactly same thing.
    I just said to my friend whats the point i would get treated much better in Carphone Warehouse. I went into there and explain how unfairly treated i was in both shops and i explained to them what had happened with my phone and they took all my details and then asked me if i wanted my blackberry to be sent off for repair as it was still under the 2 year warranty point. So i got that sent off and i kept using the tracker service to see what had happened with it and yesterday it said on it that they couldnt fix it because of due to the nature of the fault on my device.
    I went back into Carphone Warehouse yesterday with my reciept and asked if they coould log in to it and tell me whats wrong with it and they said that phones 4 u have completely blocked it on orange so they cant do anything until i have sorted it out with phones 4 u. Im actually scared of going back into them because i went into Carphone Warehouse just to get some help with it.

    Can anyone give me any advice on maybe whats wrong with my phone or how to handle phones 4 u please ??
    Im never going back to them ever again now they have messed me around this much

    Thanks

    0 Votes

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