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I had bought for me a new mobile phone last month from your shop. and was pleased with the phone but notice the back cover kept coming loose. iwas out two weeks a go and pulled some tissues out my bag. when i lot come my back of my phone had gone.,this was obviously faulty as im a intelligent 45 yr old woman, i know the back is supose to come off but surly not that easy.anyway went to the shop to get some help on the matter. well what a discusting shock and treatment i got from your staff (and he was the so called manager all of 23) i explained my plight and that i had taken inssurance on the phone as well and 12 months guarantee with the phone, but he told me i was the one that lost,and i couldn;t have a new back , i couldn't have a new phone and couldn't have my money back.he wouldnt take the phone back as it didnt have a back on it, i said well its no good to me as the battery was libel to fall out ,what did he think i should do put some cellotape around it and he said yes i should do this.! but this time iwas fuming with this jumped up little start, i told him i was not going to leave this as i have statuary rights and would be going to trading standards of which i am and my local paper to report the shop as unfriendly, unhelpful and a rip off. little did the boy know that the lady he served be for was a friend of my friend who was with me, and she said he was darn rude to her. if i'd been 6ft and built like a trucker think i might of got better assistants. i will not let this lay as the phone was a birthday present and not quite a month old.
yours sinerely
mrs amanda
Does anyone know where I can make an official complaint about Phones4U. They are really taking the mick. I've had my contract for almost a year and half (in December it ends), and now they have slyly switches from their 01782 number to this number [protected] and they are CONSTANTLY ringing me i'd say around 6 to 10 calls a day and everytime i answer they hang up. Me trying to be clever and not waste my money on an 0845 number typed this number into google and found out from a forum that its from Phones4U and if you ring it back the answer machine tells you there was no need to ring the number back. So i think this is some kind of scam.
This is actually very pathetic!
Clearly there have been and still are a lot of problems within phones4u stores. However employees are not trained mis-sell products to customers and certainly not trained to use bully boy tactics.
These are certain short-sighted individuals who fail to see the impact of their actions as they are blinded by targets and the pressure to achieve them.
Being a phones4u store manager, I certainly do not condone this kind of behaviour within my store and certainly do not behave in the manner described above.
Whilst I'm not justifying the actions of these cut throat "sales managers", I can tell you that the company's set-up and particularly the bonus/commission scheme does recognise the fact that many of our customers are deeply unsatisfied with the service they receive and has brought in measures to root these weeds out.
So pop into your local P4U, you will be surprised but far from disappointed!
I did complain to the head Phones 4U office by email about the incident at the Canterbury store I complained of 24 days ago (got the address by googling it), and they did in fact call me back immediately, and refunded my money with no hassle. So, I guess Iadvise those with Phones 4U problems to go straight to the head office - in my case at least they were quick to remedy my complaint and backed up their nice talk with a refund of the disputed amount.
Stay clear of Phones 4 u! GO DIRECTLY TO THE NETWORK! You can look them up online, or phone them. I was suckered into a 18 month contract with these issues:
1. I will be away for 4 months - Phones 4 u put me on the highest tariff - t-mobile have just told me that I should have been on the lowest tariff during this period.
2. The mobile wasn't in stock - had to come back and forth until they had it.
3. 12 months in, they are charging me £35 when I find out I could go down to £25 (phoned tmobile directly to sort this)
4. Now the phone (a samsung) is playing up, I call phones 4 u (just in the nick before my contract runs out) and ask them to send it off and get it repaired - they say there is no 2 year warranty and BUT they could put me on a new plan and then sort it - lol... they must think I'm stupid!
So I call samsung directly, within 4 minutes I'm returning they are ready to send out a prepaid label and the phone will be fixed for free (if a phone is water logged or has been dropped, they charge a measly £9 for repair) So f##k you phones 4 u - You are day light robbers and liers!
I've just renewed my contract with Tmobile directly, they are offering me the same mins and texts as with my £25 contract but now at £10 for 18 months - bargain! (NO PHONE incl - I don't need a new one)
we had the identical experience yesterday with a PHones4u store in Canterbury. They lied and told us that they could give us an immediate full refund if the sim card they sold us did not work in the phone we had. The card did not work. We NEVER EVEN LEFT THE STORE and they refused to give us a refund. These guys are smooth liars and, reading the other posts, I think they lie as corporate policy. Report them toTrading Standards. Deny them your business and tell your friends that they are high street scam artists. They are a shame to England (it was an American friend of ours they "screwed over" . He left with a very bad impression of British business practice. I can only, unfortunately, agree with him)
I bought a mobile broadband modem for £100 on '3 Pay and Go, ' from Phones4U. It was obvious from the minute I installed it that it was faulty. I was online for about an hour then it cut out. So I telephoned the Phones4U store to inform them it was faulty. They told me to telephone '3' customer services. So I did using the modem SIM in phone. They were not very helpful. So I took my modem into the Phones4U store to tell them that it was faulty and I wanted a refund. The manager looked at the modem and threw the open case with the modem inside on the floor, givin me a smirk after he did it. One of the female staff, who was behind him, saw what he did and was shocked, judging by her open mouth expression. I asked him why he had just thrown the modem onto the floor, possibly causing damage to it and making the warranty invalid. The manager replied that he did not know what I was on about and said that he was calling the police to remove me for threatening his staff and throwing things about. I told the manager that I would like him to call the police as I would like to report him for criminal damage. I left the Phones4U store and telephoned their head-office. The person at head-office eventually offered give me a refund on the modem. I will never ever shop at Phones4U again.
i went into the phones for you store in hemel greated by what i thought was a nice man(wrong) i asked.. do you sell 8gb memory card? what phone do you have he replied so i said nokia n95, well he said let me tell you your phone is CRAP! what i said yer its crap he replied, why do you want a 8gb card..for my music i said..you dont want that you want a 2gb.. then he continued to question where i got the phone and who its with and how long my contract was running for.. not that it was any of his concern.. he said the best thing i could do with that phone was to put on ebay sell it then come back and buy one of his phones..why would i want to do that i like my phone just wanted to get a memory card.. then he went on and on about his phone and ebay.. look i just want a card not your life story..anywy he said even if i did have a 8gb which i havent i wouldnt sell it to you because it will slower your phone and make a crapier phone he said that vodaphone were giving them away like sweets because they were an awfull phone, its bad business to slag off the oppostion are they that bad they have to intimidate people to buy there products and services, i went straight to o2 and asked the young lady what she thought she said he was talking rubbish and she would sell me the card so i hot from there now it hasnt slowed my phone up its all fine and my phone isnt CRAP you are i would never go into a phones for you again let alone buy one of your phones NO WAY (phones for you) phones F--- you
It must be part of their training. Just before Christmas I went into the Arndale store in Manchester to buy a phone contract. The contract could not be completed so they said I should walk around Manchester and they'd phone me. Of course they didn't so I went into another store and bought a phone there (which I like). After Christmas I got two contracts and 3 started taking money out of my account for a phone which I had and a phone contract I never signed nor got a phone on.
Despite going into the store four times and phoning at least 14 times no joy - I ended up getting a debt collection agency onto me for a phone I didn't even have. Even Phones 4 U admitted there was no phone but still nothing seemed to be done about it.
Last week I got in touch with Consumer Direct who are linked to the Trading Standards Agency and they were very helpful. They said there had been no contract as I had not signed anything. I also spoke to a solicitor who confirmed this and said what they had done was fraudulent - it was supposed to be between Phones4U and 3 and had nothing to do with me. I wrote to the company director and 3 customer services to this effect sending a log of the whole sorry affair. 3 were very helpful and said the matter was resolved and I could seek an indemnity from my bank to get the money back. Phone4U still do not admit they did anything wrong and there has been no explanation about why my account was accessed without my consent. They also said it had nothing to do with them as it was between 3 and me - they waved the privacy and security card in front of me.
Having checked on three sites about Phones4U to date, it seems to me this sort of response and inefficient attitude are part of their training.
I would agree with the previous posting - have nothing to do with this company - they are poison and I am down 6 hours of my time in abortive visits to the store in which I was promised action, and fourteen phone calls most of which I initiated and cost premium rate.
The Warrington Phones4 u store is exactly the same! The manager was arrogant and rude to me when i tried to cancel and he wouldn't let me, he used the same kind of tactics. I also asked for a replaceemnt phone as the one they provided me with was faulty, the manager refused. Since then (8months ago) i have written/spoke to Phones 4 u trying to cancel my contract and they use bully boy tactics. This has been so stressful and Phones4 u just won't help, i refused to pay my contract bill as i had to resort back to my old phone with my previous provider and it has now been passed onto debt collections, even though i have complained from day 1, its disgusting.
I ADVISE EVERYONE NEVER TO USE PHONES 4 U, THEY ARE A PATHETIC COMPANY AND I WILL NEVER BE DEALING WITH THEM EVER AGAIN!
I had a similiar experience in the shop in Ashton Under Lyne, manchester.
I asked for a an LG Viewty on a specific advertised contract on 3, which they said they had in stock (the sales assistant AND the manager both said they had it) I told them I was in a rush (should have been in work).
She went upstairs and ten minutes later brought a phone down for me to mess with, then told me that they didnt have that phone on the 3 network, they had all been sent back to the manufacturer as there was 'a fault with '' all the ebay and stuff ''. The manager started coming up with these excuses as well, it was only minutes ago he'd told me they had them in stock, and he hadnt moved or received any further information since !
The assistant then tried to sell me the same phone on vodafone, telling me it was the cheapest, she was looking at a tariff sheet telling me that calls were 20p a minute to any other network, I asked her if i could have a look and (admittedly) snatched the sheet from her. All the tariffs were in columns and vodafone were 35p a minute to other networks, the most expensive of the lot !. I since found out that phones4u hold an exclusivity deal with vodafone and they earn money from these excessive call charges
http://www.vodafone.com/start/media_relations/news/local_press_releases/uk_press_releases/2006/press_release12_10.html
She looked embarrassed when I pointed out that it was 35p a minute and she vaguely tried to suggest she'd said it was 20p a minute to other vodafones.
Anyway, I got up and walked out, complete waste of my time.
Went to 02 and got one without the hassle.
Just remember phones4u are not impartial.
I went to Phones 4 u at the Wolverhampton store to get 2 LG Viewty contract phones. The staff were very friendly and gave me 2 pay as you go phones free with £20 credit and £100 cashback. After a couple of days, i went back to the store to cancel my contract, as i did not like the phone. I could not get used to the touch screen. I spoke to the manager about the problem and he said that he refuses to cancel the contract. But i was not about to give up.
I was in the store for 3 hours. Many staff were standing around and talking about me. They could have least whispered. The manager kept asking to speak to my husband. What has my husband got to do with it. My phones are in my name.
The next day I phoned up the head office, the person spoke to the manager at the Wolverhampton store and told me to go back to the store. I went back and the manager kept asking me why did I contact the head office. Whilst dealing with me, he got up to help another customer and left me waiting over an hour. He came back to me and it took 5 minutes to sort my problem out. I had to go back to the store after 4 days to pick up the paperwork.
I went back after 4 days, to fully cancel the contract. He manager spoke to the head office and mentioned that i could not afford the contract which is why i wanted to cancel it. That is a lie. I would not have took out a contract if i could not afford it.
The manager moved me from desk to desk and finally lost the contract sim card and the receipt. They could not cancel the contract without the card. The General Store Manager spoke to me and took my name and phone number and actually accused me of taking the sim card. Why would i want to take the sim card when i want to cancel it. I phoned the head office again and was in tears. I have been embarrassed and insulted at the Wolverhampton store.
I do not recommended going there ever again.
The store should be called 'Phones Not 4 U'.