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PGT Custom Windows + Doors review: PGT impact windows

Wrong windows of US

Mar 11, 2026 8:02 pm EDT

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I purchased 6 PGT SH5500 single hung impact windows for my new, under construction house. They are very hard to open. It takes a lot of push to raise the window. It’s only 25” wide. My builder & his window vendor insist it’s because they are heavy impact. I disagree. I currently have an entire house of PGT impact windows that are a lot bigger than these. They are a little heavy to open but they open smoothly & without resistance. My builder will not fix this or contact PGT to resolve the issue. I need a PGT representative to resolve this disagreement. Thank you

Desired outcome: Windows that open smoothly

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+1 (941) 480-1600

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+1 (800) 282-6019

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marketing@pgtindustries.com

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P.O. Box 1529, Nokomis, Florida, 34274, United States

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