PERCOMOnline
Reviews and Complaints

False. PERCOMOnline's courses contain presentation videos with audio lecture by PERCOMOnline instructors. Each program has an assigned EMS Instructor, and each instructor is reachable for questions and further guidance to students.

Each program includes live skills training/testing sessions with LIVE instructors, and LIVE field rotations at hospital and EMS locations, with live preceptors.

Tuition fee is about average when you actually do some checking with comparable online EMT programs.

NOTE - The "Bearamedic" account only has 3 complaints on record, all towards PERCOMOnline, and all labelled in different cities. There is a good chance this is not even a prior student.

BE VERY CAREFUL.
This program only wants your money. Once they have it they are very unhelpful. Also lots of their program is outsourced to other companies and if you have any problem with one of those companies PERCOM will not help you out they will just drop you from the program and take your money.
They look for any reason they can to drop you so they don't have to do anything other than keep your check.
The instructors are hard to contact and their phone answering system still doesn't work right.
I wish I never took this program.

I have been trying to contact someone at PERCOMOnline for almost two weeks now and have left several messages. Up to now, I still haven't received any call back. I have several questions that I'd like to be answered by a live person over at PERCOM. I'm starting to have second thoughts about registering with this online EMT course.

I would like to give my 2 cents worth of opinion about PERCOM Online. I have been associated with Percom from the beginning. Yes, the program has grown immensely but this is due to the quality of the program. The company maintains a 1st time pass rate on the National Registry examination in all areas, EMR, EMT-B, AEMT, and Paramedic. This is far above the National average of 70%.

In 2016 there were some problems with the online access and other areas related to the Internet. The company quickly got on this and the course has been rewritten and is top notch now. One of the course authors/editors has been a paramedic for more than 30 years and has taught EMS for that length of time. All of the instructors are highly experienced in the field and have been teaching for many years. One instructor is a lawyer who is also a paramedic and another faculty member is a physician and a lawyer. The program director has over 30 years experience in EMS and is highly qualified to teach all areas of EMS. She, too, has college degrees.

I am simply telling the PERCOM story from my personal experience and know the program to be a quality program.

There is no one there for your to make you study. This is a self-paced, self-study program. Quit the whining and start reading you book. I mean all of your book. You can pass the National Registry exam without any problem if you will only apply your self to that goal.

Have a wonderful day.

"Excellent" example of how to not run an EMS program
"Impressive" that a company this poorly run can stay in business this long

Revision for Previous Reply to Comment - First Note: That was not a PERCOM student writing the previous comment.

@They owe me money The previous post was created by a representative of a contacted company whose contract was cancelled and was replaced by the Admissions guy. This company has a reputation of attacking prior clients who cancel their agreements on social media and other sites like this one, in an attempt to discredit and damage the company out of retaliation.

This comment shows the type of mentality of the contact company that left them without a contract in the first place. The Admissions Director is the "fool" that replaced this company, who also happens to be married to a Latin woman ( real racist huh? )! Question, if a "fool" takes your job, what does that say about you?

Legal options against this accuser are currently being pursued.

My name is Kelly and I am a Texas EMS Coordinator. I have students who have had similar issues with Percom. I would like to ask you a few questions if you don't mind? Here's my email address and my phone number.
krmillican@att.net
[protected]
Thank you.

I am not of the option the owner of the school set out to make life miserable for the students . The problem they have right now is that of administrative and set up . In this age and time, I don't expect students to be given paragraph long essay as an assignment . That alone is extra work on a part-time instructor . I took my emt-basic class 10 years ago with a different school while working full time on an assembly ( I work as control systems engineer now ) but I can't remember getting homework of work of any kind . All we had was multiple choice quizzes and exams which were graded instantly without instructor input . I mean there are programs automatically grade exams. Homework is necessary in my own opinion . If you don't know the material, you can pass the quiz . The management should self itself the head ache ; the part-time instructor already have too much teaching the class .

It's worth noting that I am posting this review under a false name, because I am absolutely certain, based on their behavior so far, that they would take punitive action against me if they were to discover a negative review attached to my real name.

This has been a nightmare from day one. The instructors I have dealt with - with very few exceptions - have been lazy, rude and borderline incompetent. The student guidelines state that "most of our instructors are part time, please allow them a week or two to return graded assignments." One month, two months go by, and when you inquire as to the status of your work, you are either ignored entirely or briskly reminded that "we are part time, you'll get it when you get it." When you do finally get your work back, who knows what grade you are going to have, because odds are by halfway through the first term, you've been bounced around between three, four, or five different instructors, all of whom have vastly different ideas on what your grade should be - and it isn't like you can refer to the original assignment for a clear standard, because there aren't any. Assignment descriptions are typically "read this and write a summary." That's it. So you ask for clarification, but you are ultimately ignored, so you just do your best, write a summary and try to cover all the key points. Four weeks later when you finally get it back, it's ungraded and "needs to be redone" because you didn't cover this long list of highly specific points that you had no way of knowing you were ever supposed to address. So you keep your mouth shut and redo the assignment, and another four-six weeks later when you get this version back, it's still wrong because, without your knowledge or consent, this time it was passed off to and graded by yet another different instructor, who - surprise, surprise - also is using a totally different standard to grade by.

This kind of treatment is only the tip of the iceberg with these people. I didn't write this review until I had already made four different attempts to politely and professionally bring these concerns to the attention of the instructors and program directors. At no time was the content of my complaints ever addressed - I was instead told to "lose the attitude" and "stop being unprofessional." I was expected to shut up and just deal with whatever bare minimum effort they elected to expend on me.

I have already given these people $2, 600 of the total $6, 000 cost of the program. I have been ready to take the first term final for nearly two months, and here I sit, still not cleared to take the final, because there are at least three different versions of the syllabus that all give different lists of assignments that must be completed. Point out the fact that you have completed everything on List A, and you are rudely told that List A doesn't count, you need to refer to List B. Complete the extra things on List B, and you are then rudely told to refer to List C - which you haven't even seen before because it's buried deep somewhere in the confusing maze of links that all lead to nearly identical pages of poorly written nonsense.

This reminds me of yet another red flag. Every single instructor or staff member I have interacted with on this website, with the exception of one, typs liek dis n sez stuf like LOL! I'm sorry, are you a paramedic instructor or a 14 year old girl?

I could go on and on for several more paragraphs, but you get the idea. At this point, I have a difficult choice to make - do I drop out of this worthless course, cut my extreme losses of money and time and find something else to do with my life, or do I push forward through what is guaranteed to be at least another year and another $5, 000-6, 000 of this ludicrous nonsense and just hope against hope that it somehow works out? I don't know yet, but I need to do one or the other soon. If you are thinking about enrolling, DON'T. Do something, ANYTHING else with your time and money.

This has been a nightmare from day one. The instructors I have dealt with - with very few exceptions - have been lazy, rude and borderline incompetent. The student guidelines state that "most of our instructors are part time, please allow them a week or two to return graded assignments." One month, two months go by, and when you inquire as to the status of your work, you are either ignored entirely or briskly reminded that "we are part time, you'll get it when you get it." When you do finally get your work back, who knows what grade you are going to have, because odds are by halfway through the first term, you've been bounced around between three, four, or five different instructors, all of whom have vastly different ideas on what your grade should be - and it isn't like you can refer to the original assignment for a clear standard, because there aren't any. Assignment descriptions are typically "read this and write a summary." That's it. So you ask for clarification, but you are ultimately ignored, so you just do your best, write a summary and try to cover all the key points. Four weeks later when you finally get it back, it's ungraded and "needs to be redone" because you didn't cover this long list of highly specific points that you had no way of knowing you were ever supposed to address. So you keep your mouth shut and redo the assignment, and another four-six weeks later when you get this version back, it's still wrong because, without your knowledge or consent, this time it was passed off to and graded by yet another different instructor, who - surprise, surprise - also is using a totally different standard to grade by.

This kind of treatment is only the tip of the iceberg with these people. I didn't write this review until I had already made four different attempts to politely and professionally bring these concerns to the attention of the instructors and program directors. At no time was the content of my complaints ever addressed - I was instead told to "lose the attitude" and "stop being unprofessional." I was expected to shut up and just deal with whatever bare minimum effort they elected to expend on me.

I have already given these people $2, 600 of the total $6, 000 cost of the program. I have been ready to take the first term final for nearly two months, and here I sit, still not cleared to take the final, because there are at least three different versions of the syllabus that all give different lists of assignments that must be completed. Point out the fact that you have completed everything on List A, and you are rudely told that List A doesn't count, you need to refer to List B. Complete the extra things on List B, and you are then rudely told to refer to List C - which you haven't even seen before because it's buried deep somewhere in the confusing maze of links that all lead to nearly identical pages of poorly written nonsense.

This reminds me of yet another red flag. Every single instructor or staff member I have interacted with on this website, with the exception of one, typs liek dis n sez stuf like LOL! I'm sorry, are you a paramedic instructor or a 14 year old girl?

I could go on and on for several more paragraphs, but you get the idea. At this point, I have a difficult choice to make - do I drop out of this worthless course, cut my extreme losses of money and time and find something else to do with my life, or do I push forward through what is guaranteed to be at least another year and another $5, 000-6, 000 of this ludicrous nonsense and just hope against hope that it somehow works out? I don't know yet, but I need to do one or the other soon. If you are thinking about enrolling, DON'T. Do something, ANYTHING else with your time and money.