PeoplePerHour’s earns a 1.7-star rating from 8 reviews and 38 complaints, showing that the majority of freelancers and clients are dissatisfied with the platform's services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Excellent Support from PeoplePerHour!
Finally I have got PPH very helpful! Now I am really satisfied with their support and services. But I think they should warn freelancers/clients at first before taking final action against their account. Because an account is a career of a freelancer.
The site I got my first job on!
The site I got my first job on!
I was suspended once I had askd them to send me earnings via other payment method(by holding their share). So I passed to other freelance site. Earnings were higher on that time respectively to other similar sites and tasks easier to make:/
The only lack is there are less quantity of jobs on PPH
I chose Per Hour being a freelancer
I'm partially working at the moment, and combine it with my college. Tried a lot of websites for freelancers. This one was recommended by my good friend who is in the same boat. I'm satisfied at the moment and it helps me get orders to earn some pocket money and improve my prof skills as a beginner in design. Recommend this place to you too.
Quality talent, all on one site
Very good experience, professional service, able to source worldwide from you desk!
I regularly recommend PPH to friends, having previously received a recommendation myself. My first experience was fantastic, and although I've had a few glitches along the way, the PPH system is always in the background to give refunds and cancellations if I'm not happy with the quality of work, or for non-delivery.
A very good service thank you.
Great site for quality jobs!
Well great platform for freelancer; and bring people together the platform is great; the money paid is always secure and safe; but a lot needs to be done on the freelancer on here; some are not as good as they claim; even with good review they still come out with unprofessional job as end result.
If one has the skill then PPH is definitely the place for him. I got my first job within 3 days which was amazing and now i am planning to take PPH even more seriously. It is an awesome platform and thus, i recommend everyone to join peopleperhour.
Great site for freelancers
I've been registered as a freelancer on PPH for several months now. It's not easy to get jobs in the beginning because competition is fierce, but if you keep submitting proposals and make sure they are realistic the work will come and then the positive feedback.
I have had no problems getting paid for the work I have done and you can be sure of getting paid as buyers/employers must pay a deposit before they can hire.
There are some shoddy buyers that want quality work for peanuts, but it doesn't take long to spot these and the scammers. The most obvious one is that if they want to communicate outside the platform, the will most likely scam you out of work.
Overall, I'm pretty happy with PPH and the work is become more and more frequent.
Possibly the best site for freelancers at the moment
I've used all the major freelancing platforms out there and PPH is my favorite along with Fiverr. It has currently the lowest commission rate (15%) compared to Fiverr's and Upwork's 20%, so more value for both buyers and sellers. Unlike other services, it doesn't hold your earnings for too long and often the earned amount is available for withdrawal on the same day as completed. The platform functions well if you're a freelancer. The only issue I experienced is that sometimes message notifications are extremely late when it gets to your personal email, so you have to be on the lookout for messages. PPH seems to be relatively new with a developing client base, so rarely does a job get posted in my field. However, I get contacted from time to time by genuine clients.
Fast service and lots of variety and Great resuts!
Awesome hourly, flawless contract, great communication back and forth. Great value and highly professional results. Two levels better than UpWork/Elance/oDesk. PPH is a trusted/reputable online work platform where employers(buyers) and freelancers(sellers) get to work together to accomplish tasks(jobs) in a legit and secure way.
I have already recommended PPH to many of my friends using Odesk with me and most of them joined and liked it very much. Key reason we all like is support, human listen to us, understand our issue and solve it very fairly.
PPH's quality of Freelancers are of high quality. I have worked with a number of PPHers, who I will continue to work with again and again, because they are good! A person stand or fall on the quality of work produced because we dont know them in any other capacity. Thank you, PPH.
PeoplePerHour Complaints 38
PeoplePerHour is a total scam
I uploaded a job on PeoplePerHour on Friday 27th January 2023. They told me if I paid ?15 they could circulate my job more easily. I paid ?15 from my PayPal account. They then contacted me to say that my ad failed their procedure, or something like that. However, they would not tell me what that failure was. I, asked for my refund and took my job to another agency, without changing ANYTHING on my work request. This new agency had my little job completed that same weekend.
I contacted PeoplePerHour on Monday 30th January 2023 and asked for my ?15 refund. That was when I learned that PeoplePerHour do not work on the weekends. They still did not give me my refund and they still did not tell me why my job request had failed their procedure.
By Wednesday 1st February 2023, PeoplePerHour started bombarding me with offers of all types, yet they still had not refunded my money.
On Thursday 2nd February after I requested my refund again, PeoplePerHour told me they had paid my ?15 in a PPH Wallet, (which I did not have). I explained to them that I am not a long-standing customer and only opened an account to get that little job I posted with them, done; and I don't even have a password for them anymore. So, can they pay my money back into my PayPal account, where I paid them from?
On Friday 3rd February before PeoplePerHour closed for the weekend, they once again assured me that I can get my money from my PPH Wallet (which I already told them I do not have, and had already told them to pay my money back into my PayPal account, from where I had paid them.)
On Monday 6th February, I commenced all over again, asking PeoplePerHour for my money -- PeoplePerHour telling me I must collect it from my PPH Wallet -- and PeoplePerHour still sending me various offers of service I can get from them.
As you can see, then, PeoplePerHour is a scam. They fraudulently took my ?15 not intending NOT to earn it, and beleiving that as it is such a small amount of money, I would not bother try to recover it from them. You can see, of course, just how they are trying not to repay my money.
We don't need a calculator to calculate how much money PeopkePerHour is fraudulently earning in ?15 throughout the week in not carrying out customers' jobs. No wonder that unlike Fiverr, Upwork and the like, PeoplePerHour does not have to work on weekends -- SORRY -- PeoplePerHour does not have to scam on the weekends as well. PeoplePerHour is a rouge organization and MUST BE SHUT DOWN by those responsible for doing so; thus, saving unsuspecting customers from being fraudulently abused by PeoplePerHour.
For the record, it is Thursday 9th February and I have just written to an organization begging them to tell PeoplePerHour to pay me my ?15 back.
Well done SiteJabber for giving us a voice! You can verify my plight with PeoplePerHour, although I doubt they will verify these facts.
SEE CORRESPONDENCE PROOF OF MY TICKET:
PeoplePerHour.com
Hello!
We've got news for you: Your ticket (#***) has been updated. Feel free to reply to this email with any questions or follow this link to add an update: https://support.peopleperhour.com/hc/requests/***
Thanks,
The PeoplePerHour Support Team
Slave labour for desperate people
This is what I have just written - as I deactivated my account - in their 'reasons for leaving' box.
Username ***@yahoo.co.uk
First name Anne
Last name Parish
Deactivation Reason Other
The site is a joke. It should be called 'Slaves for any length of time you like!' You may have started out with good intentions - let businesses who need just a one-off job completed that cannot be filled by current staff find another business or freelance who can do that form them. Instead you have allowed the site to be populated in the main by people looking for slaves to do work for pennies. Some of your members will be desperate for work and so will take on some of these ludicrously priced and often unrealistic projects - if they were employed in the workplace you, as their employer, would be prosecuted for not meeting minimum spay levels! There is one advertiser asking for full translations of animated websites in many languages for around ?35 per job! Another which has just been added - #*** - wants a week's ( and despite her thoughts it's probably much more than a week) high level expertise for ?200! That's ?800 per month - less than ?10k per annum! I've just noticed another new post - design a 4 page website for ?45! Not per hour - for the job! I've also read one recently from a foreign student in a UK University who wanted someone to write her thesis in perfect UK English as she had failed before and needed to pass this semester and wouldn't be able to because of her English! She was studying English! This is against the law. The site calls itself 'People Per Hour' - yet almost all jobs are set at ludicrously low 'fixed prices'. If it's supposed to be by the hour then make people post their jobs at an hourly rate. Please note also that your own 'match' service is crap! Just because you trawl ads and find one that says the word 'write' doesn't mean it is for a writer. The most recent one you sent me is for a lawyer! Sort out your own house. I just thought it would be a nice sideline for me as I love to write and now have some time on my hands. However I don't need work and I don't need money - so not pandering to the wants of your unscrupulous ( in the main) advertisers is easy for me to do. It's not easy for those desperate for work. By allowing the site to continue to offer jobs at less than minimum wage is simply criminal and you should be fixing a minimum hourly rate per job that matches current pay legislation in the countries targeted. As I said, you are exploiting people desperate for work by ensuring they have no choice but to take on these jobs. In the workplace this is illegal and I am not sure that what you are allowing your site to become is not the same. If you simply ensured that each criteria had a minimum per hour requirement this would ensure that you didn't continue to drive down the market. And please don't bother to respond to say that there are many satisfied companies out there - of course there will be as they will have found a good source of cheap labour. And of course there are probably a few who are offering good rates to the right people for the right job - but it is clear from a quick look at the site that these are going to be few and far between. In fact my microscope hasn't found one yet. Wake up and see what you are doing. Set minimum hourly requirements for jobs and give people a decent chance to earn a decent income and drive out the unscrupulous. Anne I note that you say you delete reviews when an account is deactivated... so I've kept a copy of this one for my own use.
Anne
Unethical and unprofessional behaviour of PPH staff
Edited 03.07.2019: most likely your application prepared in a careful and diligent way and your numerous requests will never reach a human being. Just will be rejected by AI that PPH use. With no explanation. Leaving you with impression that your docs had been reviewed and there had been something wrong with them. And months later if AI will get you with numerous ads saying what wonderful opportunities pph offers for its members and you send a complaint by email, someone may answer you and explain that they never heard of you. It was AI that was sending you "answers". Such someone will be very surprised that you show discontent with such treatment and say it is irrelevant.
Sure we know programmes for cv screening are used. Appeares they are used for blocking and ridiculing applicants as well.
So you have skills, experience and motivation to work? Their AI does not care, it will block you if some parameters are wrong or will send your emails to spam. Nor care its creators.
(Screenshot attached)
The person from PPH, who answered my complaint about ad spamming, has been stalking me with emails since then. He does not understand the word stop. So, it goes that the stuff of the company is dull and passive-aggressive.
Original review:
I was lucky to have a minimum experience witH PPH staff - I submitted the application and after the first reply from the staff I understood I was dealing with the trolls.
I am a qualified specialist with over 15 years experience located in Ukraine. My application form had all required details, attached documents and presentation.
After submitting my application I received an answer that it was OK but lacked some details: I was required to state "my REAL name and my location. I did not understand what "real name" meant since my name and surname were stated during the registration; they were also on the scanned and attached English MBA certificate. As for location (it was wrongly defined) the form does not allow putting or altering it manually - the system does it. I found out that there were no means available to send a proof of location for a reviewer. I received the email from reviewers from [protected]@ and when trying to answer, the address would switch to [protected]@. Anyway I sent an email with my commentaries to [protected]@, though I doubt anyone read it.
Next day I received an email saying the application was accepted. Half a minute later there was another email saying the application lacked name and location and should be re-submitted. I re-submitted the application explaining the situation in the body of the form, hoping it will reach the reviewer.
The next email I got, was saying that my third application (which was an earlier approved version) was rejected. There was no reaction to my commentaries, which were in the body of the application (if they were ever read).
It was a deliberate practical joke by PPH, unprofessional and time consuming.
What they did was asking for details, which i) were already on the form, ii) could not be manually changed by an applicant, iii) gave no means to send any proofs for location. Then they accepted the application, then asked for the same details again, then rejected with no explanation.
Message that I sent through online support form asking them to comment on their joke is unanswered.
When trying to login to my page I saw the notification that my application was rejected three times and I should contact the staff.
It is trolling and gaslighting by PPH staff. It is unprofessional and unethical behaviour.
So, if you want to give your time and efforts to people who do not respect firstly themselves by behaving mean and then you, by playing trolling jokes to you, you may do it by connecting to People Per Hour staff.
Is PeoplePerHour Legit?
PeoplePerHour earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
PeoplePerHour has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
PeoplePerHour has registered the domain name for peopleperhour.com for more than one year, which may indicate stability and longevity.
Peopleperhour.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Peopleperhour.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Peopleperhour.com you are considering visiting, which is associated with PeoplePerHour, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
PeoplePerHour's website seems to offer jobs or career advice. While this can be a helpful resource.
PeoplePerHour website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Peopleperhour.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While PeoplePerHour has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 38 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- PeoplePerHour protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to PeoplePerHour. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
PPH refuse to pay the money I've earnestly earned via this platform
I've worked on 8 projects as a freelancer via this website and everything was OK until the final 2 jobs.
First one was for a buyer that had 2 reviews, I got a quick payment for the job on 3rd May 2023. PPH took their commission from that job 85$, however to this day (two months later) they still didn't let me withdraw my money! They say that the buyer didn't send them the documents requested etc. The buyers account has been deactivated or deleted mid May. Customer service is useless as they keep responding that they are expecting buyers documents for verification and won't pay me until they get them...
Second buyer I worked for had around 20 reviews! I got paid from him 375$ on 26th May. To this day the money is is still in Escrow. PPH keep refusing my invoices cause the buyer needs to send them documents for verification!
Customer service keep telling me a senior manager is looking into it but the only response I get - they need buyers documents for me to receive the money I've earnestly earned!
I don't understand how this is acceptable on an international platform of this size. They don't verify buyers documents, they let freelancers work for free. This situation is very distressing, I was counting on that money! I refused to work on other projects as I was involved in the work via this platform...
I will never use this platform again!
Desired outcome: I would like to get paid for the last two jobs I did on this platform
Beware of PeoplePerHour: A Scam Website with Fake Profiles and Blackmail Tactics
PeoplePerHour is a website that I would not recommend to anyone. They have fake profiles that do not complete jobs and then blackmail you to pay and lose money in fees. The customer service supports and defends them, using the same language and rebuttals as the generic customer service. It is a complete scam!
I had a terrible experience with Kevin Gray from Alphabet Digital. He used a fake Philippine IP address and gave me a quote for a job that was supposed to take 48 hours. However, it was extended to 2 weeks and the job was incomplete. I paid $67 for an incomplete job, and then he asked for an additional $60. I disputed the charges, but he played with the backend of my website and sent threat messages from the same IP address. He is very confident that he will win the dispute because he uses a fake avatar and surely works for this scam organization PeoplePerHour so they can win in fees!
I wasted 3 months of my life and $900 and still don't have a decent website. I deleted my account, thank God, and am trying to get refunded. Kevin Gray claims to own Alphabet Digital in Manchester, UK, and have worked for Google. He speaks exactly like the PeoplePerHour customer service 100% and works for them. This website is a criminal organization scamming victims like me. Please report them if they have scammed you. This platform should be shut down!
Disappointing Experience with PeoplePerHour: Automated Vetting, Location Requirement, and Zero Support
So, I tried using PeoplePerHour to find some professionals for my writing needs, but boy was I disappointed. The whole "vetting" process is automated, which means that there's no human touch to it. And don't even get me started on the sample requirement. I tried attaching mine, but the system was so idiotic that it wouldn't let me. It only accepted samples from certain sites, which is just ridiculous.
But the biggest issue I had with PeoplePerHour was their location requirement. Apparently, your location has to match the one you put on your application. What kind of nonsense is that? I'm a writer, I can write from anywhere on the planet. And I happen to be traveling soon, so what happens then? They'll shut me down because my location doesn't match? That's just ridiculous.
And even when I tried to "correct" my location to match my current one, the system kept defaulting back to the original one. So, I ended up being declined anyway. Good riddance, I say.
But the real kicker is that PeoplePerHour has 100 idiotic tech conundrums and zero support. So, if you have a billing problem or any other issue, you're on your own. It's just another blood-sucking site that collects commissions for other people's work and does nothing to make the experience better for the people who make them all the money.
I hope people wise up and abandon PeoplePerHour altogether. It's a badly thought-out site that's just out to make a quick buck.
Warning: PeoplePerHour is a Scam - Stay Away for Your Own Peace of Mind
I've been using PeoplePerHour for quite a while now, but lately, I've noticed that they've been scamming people left and right. They never provide any proof if there's an issue, and they just say that they've returned the money to the buyer. But when you ask the buyer if they've received the money, the answer is always a resounding NO. It's like they're stealing your money right in front of your eyes. And I'm not the only one who's noticed this. I've seen many reviews here that have the same problem.
PeoplePerHour is a complete scam. Their staff is inexperienced and expensive. And speaking to their support is like talking to a brick wall. They're useless, annoying, and irritating. And you always leave without a solution. They're not willing to help you at all. And when you're stuck with a buyer, they just send pre-made messages that don't help at all. And when you get angry after 30 minutes of receiving the same messages, they accuse you of being abusive and close the chat. It's a good excuse for them to drop you, but it's their fault in the first place for not helping you.
I can only say that you should stay away from PeoplePerHour if you want a peaceful life. There are many other good platforms out there that actually help you and have staff with decent brain cells. PeoplePerHour is just a scam company, and that's all it is. And I've noticed that there are many fake reviews from people who are obviously paid to write standard reviews that you can buy. So be careful and don't fall for their tricks.
My Frustrating Experience with PeoplePerHour: Poor Support, Hidden Fees, and Delayed Funds
I gotta say, I had a pretty rough experience with PeoplePerHour. It took them ages to get back to me about my support ticket, and even then, they didn't really solve my problem. I was trying to get my funds back from my PPH escrow, but they told me my client needed to upload some documents first. And get this - they didn't even ask for those documents when I signed up! They wait until you need to withdraw funds or something, and then they hit you with the request. And if you don't pay extra for them to approve your docs in 24 hours, you can forget about getting your money back anytime soon. They'll take up to 7 working days, no problem.
Honestly, the support is the worst part of this company. They closed some of my tickets without even solving my issue, and it took them more than a month to return my funds (which still isn't resolved, by the way). And don't even get me started on the fees. They're pretty high, especially for buyers.
If there's one thing I wish I had known before using PPH, it's that they only care about their profits. They don't care about clients, and they don't care about sellers. It's all about them. So if you're thinking about using this platform, just be prepared for a lot of delays, fees, and frustration.
My Experience with PeoplePerHour: Paying to Apply for Jobs with No Success
So, I decided to give PeoplePerHour a try, which is a website where you can make a profile as a freelancer and be found by potential clients. You have to pay for every job you apply for, and the client chooses who they want without any interview or anything. The jobs are usually short, like two-day projects. I applied to many clients but never got any work. When I asked why, they said I didn't apply to enough jobs. I tried again, but still no luck. After a while, they shut down my account, saying I broke their terms and conditions. When I asked how, they couldn't tell me. I tried making a new account with a different email, but it kept getting deactivated. I contacted them many times, but they just kept telling me to create a new account with a different email. It never worked. After a year of paying to apply for jobs, I asked for a refund, but they refused. It's basically like paying to be a candidate for a job, which doesn't seem fair to me.
Mixed feelings about PeoplePerHour: decent platform, but with some major flaws
I gotta say, I'm pretty happy with PeoplePerHour. It's not perfect, but it's got a nice look and it's pretty easy to work with clients and get paid. The only thing that really bugs me is the moderation - it's like they're always breathing down your neck! But the real kicker is the verification process for new clients. They won't release your funds until the client goes through this whole annoying process of uploading their ID and stuff. And most of them don't bother, so you're stuck waiting. I talked to a senior agent about it, but they didn't have any good solutions. So I'm not even bothering to invite my own clients to the site.
Another thing that really grinds my gears is the proposal credits system. After a few weeks, you can't even bid on projects anymore, even if you're sending out proposals every few days. And if you cancel a bid, you don't get your credits back! It's a real pain when a client wants to work with you and you can't even send a proposal. You have to ask them to create a private work stream and invite you, or you have to buy more credits. It's just not very user-friendly, especially for established freelancers like me.
Overall, I'm pretty satisfied with PeoplePerHour. It's got its flaws, but it's a decent platform for finding work and getting paid. They just need to make some improvements to make it easier for freelancers to use.
Terrible Experience with PeoplePerHour: Unreliable Freelancer and Poor Customer Service
So, I recently used PeoplePerHour to revamp my website. I wanted a simple revamp, just using my existing Contact Us form and the same fields. The freelancer agreed to do it for GBP 45.00, which I also agreed to. However, when the website was developed, there were a few errors. I asked the freelancer to fix them, which he eventually did. But then the Contact Us form started playing up again, and I had to ask him to fix it again. This time, he invoiced me for GBP 55.00, even though I had not agreed to this price. I still paid it, but as soon as I did, the website started playing up again. The images were scattered on the website, and the Contact Us form was not working.
I complained to the freelancer, and he fixed the images. However, the Contact Us page is still not working, and now a representative from PeoplePerHour is asking me to work with the freelancer. But the freelancer is not doing anything to fix the problem. He is accusing my hosting provider of having servers that are not working, but I proved that the servers are working fine. I used their website tool to create a simple Contact Us page form, including Newspaper Subscription, and all are working 101%.
Now, the freelancer has gone quiet and is not doing anything to fix the problem. I am extremely frustrated with PeoplePerHour and their team. I wish I had read the comments before I placed an order because their rating is appalling. I will never use their services again! Please do not use PeoplePerHour!
Buyer Beware: My Experience with PeoplePerHour's Ripoff Fees and Scamming Buyers
I gotta say, I agree with what everyone else has been saying about PeoplePerHour. It's a total ripoff, man. They charge you on every penny you earn multiple times, like what the heck? They take 20% commission on everything you earn and then charge you 20% tax on top of that when you get paid. And when you want to withdraw your money, they charge you 1.9% for that too. Like, come on, give me a break!
And get this, they won't even give you access to your money for 14 working days after you've been paid. Like, what kind of nonsense is that? It's my money, I should be able to access it whenever I want.
And don't even get me started on the credits. You only get a certain number of credits per month to apply for jobs, and if you run out of credits, you have to pay more. So basically, you're paying PPH for the privilege of earning money for them. It's ridiculous.
And if you want your proposals to be pushed to the top, you guessed it, you have to pay for that too. But let me tell you, it makes absolutely no difference whatsoever. It's just another way for them to squeeze more money out of you.
But the worst part is how easy it is for buyers to scam you. They can just ignore you when the job is done and refuse to pay the invoice, and PPH always sides with the buyer in my experience. And all you get from them is "there's nothing we can do." Like, seriously? That's not helpful at all.
And don't even get me started on customer service. It's a joke. So many times I've tried to make changes to my profile, only to have them rejected with no explanation. And then I spend weeks going round in circles with people who can't even understand English, trying to find out why. And all I get are nonsensical replies that have nothing to do with the issue. It's frustrating as heck.
Honestly, I don't even know how PPH is legal. It's just a big ol' scam if you ask me.
Stay Away from PeoplePerHour: Poor Customer Service and Lack of Transparency
I recently started my online business on PeoplePerHour website and at first, everything seemed to be going well. I was able to get projects and earn money. However, when I started working on larger projects and asked clients for payment, I ran into some trouble. After the client released the payment, PeoplePerHour suddenly deactivated my account and kept the money that was held in my wallet. I tried to contact their support team, but they did not respond. I highly recommend staying away from this website. In the beginning, they will support you so you can get funds released by the client, but when you get the funds released, they will close your account without any warning or explanation.
I was very disappointed with the way PeoplePerHour handled my situation. They didn't bother to inform me first or let me know what terms I had breached. It was only after I reached out to them that they gave me a vague response about violating their terms and conditions. I felt like they were not transparent with me and did not give me a chance to rectify any mistakes I may have made.
Overall, I would not recommend using PeoplePerHour for your online business needs. Their lack of transparency and poor customer service make it a risky platform to use. It's important to find a platform that values its users and provides clear guidelines and support. I hope my experience can help others avoid the same issues I faced.
My Negative Experience with PeoplePerHour.com: Freelancer Failed to Fix Website Errors and Company Initially Refused Refund
I recently had an experience with PeoplePerHour.com where I hired a Freelancer named Fateh M. to fix some errors and warnings on my website. Specifically, I needed help with three pages that had duplicate meta descriptions and 178 pages that had a low text-HTML ratio. When Fateh M. messaged me to say that he had fixed all the errors and warnings, I was relieved and grateful. However, when I ran an audit on my site using SEMrush.com, I discovered that none of the errors had been fixed.
I was extremely disappointed and frustrated with this outcome, especially since I had paid for the work to be done. I requested a refund from PeoplePerHour.com, but they initially refused my request. This made me even more upset, as I felt like I had been taken advantage of by both the Freelancer and the company. I strongly believe that PeoplePerHour.com should be responsible for ensuring that their Freelancers are qualified and capable of doing the work they are hired to do.
After some back and forth with PeoplePerHour.com, I was eventually granted a refund. While I appreciate that they eventually did the right thing, I still feel like my experience with Fateh M. and PeoplePerHour.com was a negative one overall. I would caution anyone who is considering using this platform to be very careful when choosing a Freelancer to work with. While there are some good and honest Freelancers on PeoplePerHour.com, there are also some bad ones like Fateh M. who are not qualified to do the work they are hired for.
In my opinion, PeoplePerHour.com needs to do a better job of vetting their Freelancers and ensuring that they are capable of delivering high-quality work. Additionally, they should be more responsive to customer complaints and concerns, and be willing to issue refunds when necessary. Overall, I would give PeoplePerHour.com a three-star rating, as I appreciate that they eventually refunded me, but I still feel like there is room for improvement in terms of their overall customer service and quality control.
Issue about account creating
I would like to say, I want to work as a data entry operator but I try to create an account but many times when I complete my profile then error show that warning your profile updates have been saved and will be public once approved by the moderation team.
Please help me out for this. It's necessary for me
Thank you
Regard; Yasir Shabbir
WhatsApp: +92 [protected]
Desired outcome: Make and account
Instagram service
Paid over £100 for 10k followers all followers were lost within 3 months. I want my money back!
Desired outcome: Refund
I am trying to update my profile in pph but it is not accepted.
Hi Team,
I have tried many times in PPH for creating my profile in PPH. My Profile is created but when i try to bid it shows error that your profile is not complete.
When i update it, i get message that "your profile is under review". After some time i get a mail from PPH which says that "Please provide your real Name and location to proceed". Due to this reason i am not able to complete my profile. Kindly Help me with. I am very frustrated by doing this again and again.
My Name- Trilok Sharma
Location- Mumbai(India)
Mobile Number- +91 [protected]
Email Id- sharma.[protected]@gmail.com
Thanks in advance.
Regards,
Trilok Sharma
freelancers going directly to my clients to solicit my business. this is a deal breaker.
I am sorry but I cannot use this service because some of your freelancers decided not to bid directly to me but went over my head to contact my client directly to solicit the job. I cannot trust this service not undermine my business although most freelancers are respectful. I will not be pursuing bids through this service if it IS NOT ABSOLUTELY CLEAR this is very uncool and disruptive of my business and my client's time - who in fact reported the issue to me. PPH needs to let freelancers know they will be cut off from using this service if this kind of underhanded grab for clients occurs. They should go through the bidding process and do it properly. Not acceptable and this has soured my view of this entire service.
See: https://www.peopleperhour.com/job/proposals/2273061?status=0&ref=streaminbox#page%5Baction%5D=country&page%5BProposal_page%5D=1&page%5Bcountry%5D=IN
refund of $21.95 needed
Dear Sir / Madam,
I have paid People Per Hour $21.95 online for 1 month extension as they have recently put this for entry level freelancers. I made the payment and realized that they are fooling freelancers by giving 1 month extension as they demand 2 successful jobs with 4+ rating in 1 month while limiting the proposal credit to only 30.
So I asked refund of $21.95 which they are denying. Though I have not used that service after payment.
please help me with refund.
Regards
ABRAR
suddenly account deactivated
Hi
Suddenly my account has been deactivated by people per hour and they don't inform me as well. There are some funds in my account as well as project running in that account.
I have email my complaint to PPH, but they are sending link to confirm complaint & to confirm link we need to login.
PPH deactivated my account I am unable to login. I am not getting any responce from them.
Please help me in this matter.
Thank you.
Overview of PeoplePerHour complaint handling
-
PeoplePerHour Contacts
-
PeoplePerHour emailssupport@peopleperhour.com100%Confidence score: 100%Supportcommunity.comms@peopleperhour.com99%Confidence score: 99%pr@peopleperhour.com98%Confidence score: 98%Communicationstories@peopleperhour.com96%Confidence score: 96%
-
PeoplePerHour address6 New Street Square, London, England, Greater London, EC4A3LX, United Kingdom
-
PeoplePerHour social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
- View all PeoplePerHour contacts
Recent comments about PeoplePerHour company
without informing account deactivated by peopleperhour




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!