Penguin Air Plumbing & Electrical
reviews and complaints

Top shelf Professionals! They took my crisis and turned it into a" peaceful easy feeling." Anthony was the Tech. who came out and he quickly found the problem. Anthony was very pleasant The kind of guy who makes friends easy and has a calm demeanor. The kind of person you want for a friend. After fixing the problem , he proceeded to clean coils and inspect the system. I'm happy I chose Penguin Air, Plumbing and electrical because I know I will be treated fair and will have a true professional addressing my problem. Another, point, Penguin Air professionals do not work on commission but are salaried, so you won't get something you don't really need and pay for like some of the other companies. All in all, you can't go wrong choosing Penguin Air, Period. Kudos!

The technician was nice and arrived within an hour and a half of my service request and did call 30 minutes prior to his arrival. That is the only reason I am giving this high of a rating. What I am extremely upset about is being charged $440 for a 20 part on Amazon and 20 minutes of labor. This is in addition to the annual contract that I signed up for at $10 a month, so $120 a year. By signing up for the annual contract I was given a 10% discount on the service, so it would have been $550 dollars without my discount. $440 for today's service call "with discount" and $120 for the annual contract, it actually cost me $560. That is out of control especially living in the Phoenix heat when you cannot live with out an A/C. Very dissatisfied with pricing and annual contract gimmick.

STAY AWAY! NIGHTMARE does not even begin to describe working with this company. They screwed up the installation by putting in an ac unit that was too small and that made more noise then an older unit from 20 years ago. Evidence, my unit runs so much that it constantly leaks from all the condensation. So they rigged it with a pump that I now have to service call them on every few months over the summer because the pump can't keep up then shuts down and the unit leaks all over again. To boost the new unit quit on me about 4 years after it was installed, middle of the summer, and it took them 3 days to come and fix and now the pump has quit again for the second time this summer and they scheduled a service visit at 8am this morning only to be called at 8pm this evening to say they can't make it even though I called at 6pm to confirm that they were still coming. I've only stayed with them because they are "liable" to support the problems they created. Please save yourself the trauma, drama, and poor customer service and take your business somewhere else.

Last night and today we Josh C of Penguin Air came to the rescue when our master bedroom hot water faucet on one of our sinks exploded and all of a sudden we had instant flooding! I tried frantically to turn the faucet valve under the sink off but it was too corroded as we've been hete 25 years and never changed the hardware. Remember, this was really hot water flowing over me! My wife called Penguin Air and I ran outside and turned off the master valve. A disaster was avoided but much damage still occured. About an hour went by and Josh showed up. He changed out the rusted valves under the bathroom sink, went outside and adjusted our pressure, (which was 85#!), turned our water back on after shutting off the one sink, and got us back in our routine, albeit cleaning up a ton of water. He came back today and installed new hardware. The price was very reasonable. Josh is a Vet, so am I and so is Penguin's owner. He still serves. He's polite as heck, a college graduate and knowledgeable and talented at plumbing. Great Kid and Patriot. This is our second major experience with Penguin. Both 5 Star reviews. I wouldn't dare use anyone else!

There are numerous repair companies throughout Arizona... especially the larger cities. Additionally, when needing services for ***, ***, Plumbing, etc... everyone is always feeling that their issue is extremely important and that the company servicing them, should drop everything and arrive immediately ... THIS is not always reasonable. There are Thousands of people needing the same type of emergency or urgency. RELAX People !... What is a person, unfamiliar with air conditioning repairs, to do? The simple answer that *** people would assume to do, would be to consult ***. That is exactly what we did, ...[since our *** quit working 3 days ago... in the *** heat wave ranging between 115 to 120... in many years...]... "What are the best, reliable, and quick to respond companies in the *** area?". About ten come up... Penguin *** was one. We started calling *** ten. The Penguin employees and answer service personnel were the *** polite and helpful in a calm and yet enthusiastic and positive manner. Hence, we stopped calling other companies after we made an appointment. ***., the service Tech who responded to us, was incredibly polite, and gave us informed answers to every question that we had. Having owned many companies in various industries, with a large amount of employees, we are very familiar with *** SERVICE... and the issues that must be considered by company employees in a response. Penguin offers superb *** Service considering the business industry they service. It is our intention to continue to use Penguin for any further issues with our ***. We strongly recommend Penguin ***.

Purchased 2 brand new air conditioning units have having trouble ever since call service person try act like they resolved the problem few days later units will not cool the house or stay on the set temperature call s few days also service person said it would be 130.00 to drain water out of unit? This stuff is suppose to be new and have a 10 year warranty it's messing up already these units cost 18,000 dollars we are seniors and I feel we have been taken advantage of and I feel they don't want to fix the problem

After months of waiting, they finally came out to service my AC and the guy did absolutely nothing, other than get on the roof and look at my unit. He didn't hose it off or check the filters or even come in the house at all. When I question him he explained that he has no idea why the call it a maintenance when it's really just an inspection. That's not what I paid for. The did offer to cancel the contract for a refund of $200 and I told them that was unexceptionable. I didn't pay them $1000 to come out and just look at my units.This company is nothing but crooks.

New HVAC system purchased 2/22 w/ Lifetime Heat *** Warranty; 10 Year Unit Replacement on *** 10 Year Parts Warranty; 10 Year Labor Warranty; 5 Year Maintenance Agreement from Pengiun Air (PA). AC unit stopped operating the night of 27AUG2021. *** 28AUG2021 called PA to schedule tech to come out. Dispatcher stated someone would be out that day. No one called or showed up Sat. Repeated calls to PA sat, sat night, Sun, Sun night, and Mon morning. Tech did not come out until Mon @ ~ noon. I had several requests to have manager (***) call me and explain what was happening and why it took 2.5 days for a tech to come out. Temps were 105+ Deg those days. I missed *** hours of work waiting for a tech to call or come out. PA dispatcher and website state that they are a 24/7 company- I doubt that it true. HVAC unit has not been operating/ configured correctly since install on 2/22.

On March 4, I entered into an agreement with Penguin Air to install a new *** Air Conditioner/Heat Pump. We discussed the fact that I would keep the Aprilaire thermostat and they were to install a new return air register and replace filters in the other 2 return air registers. For some reason, they removed the outdoor temperature sensor. They scheduled to return to replace the sensor and the filters. Since March, I have had to contact them more than once to keep them moving. They have come out more than once and still have not replaced the sensor and filters. They were scheduled to come out on May 19 and I waited all afternoon and they did not show up. I called, she apologized and stated they were waiting on a part. I asked for a supervisor to call me. There was no call on the 20th. I called again. Apologies and was assured that someone would call on 5/21. Told customer service rep that my next call was to the ComplaintsBoard.com. No call as of 5 pm on 5/21.

First I have their yearly plan that is $240.00 a year.With that said, I had them come out June 15 to replace the mechanics in my toilet tank. The guy wasn't in my house 5 minutes before he was telling me I 'needed' to buy a new toilet at $1300.00. I informed him that was not going to happen. The toilet is just 7 years old. He said he would replace the mechanics in the tank. He went out and bought the brand "Fluidmaster".. and then charged $360.00 dollars for the 'job'. I called 5 times to get ahold of someone to send me an itemized receipt explaining the 360$ cost, and the plumbing manager refused.I have looked up the cost of the fluidmaster kit and it averages $28.00.There is NO reason this job should have costed $360.00. There is something very sketchy about this and I would like to get to the bottom of it and get some/most of my Money back. I will never use or recommend this company to anyone. I will add that in the 6 years I have used Penguin Air, I have spent over 10 grand.

My story is exactly like the one posted on *** show up to look at the issue of the toilet not filling after flushing. I was told within 5 minutes that I needed a new toilet. He went on to say that toilets last *** years. He said he could replace the insides of the tank but that is just buying me 6 mths before I would have to replace the whole toilet. In the process of replacing I heard HIM spray the wall and later say that he would have their water restoration area come out and look as I have water within my wall, went on to say I need to get it taken of or asbestos would take over. Spoke with the Plumbing Mgr, *** after MANY messages requesting a call, I asked for the model number of the toilet, he went on to say there are no model #'s on toilets, that is the type of company you will be working with. He was going to look into it and get back to me, day 7 and still waiting. Invoice doesn't break out labor/toilet type just *** "BEST" toilet, $1,095 no mfg#

Penguin Air claims to have a 5 star rating, and is why we purchased a 5 year contract for all our A/C, plumbing, electrical, and heating needs.We were guaranteed two maintenance calls per year plus one electrical and one plumbing inspection per year. We were told that they would call us in the spring and fall to setup appointments that would work with our schedule.They have not setup one appointment with us. As a matter of fact I have had to call each time. Almost every time I setup an appointment they call to reschedule pushing us further into summer or Winter months. I have complained for the past year that they are not holding up to there end of the contract. It is now September and they are just getting around to doing my summer check, and I was informed that there would be no fall checkup because...well it is fall. They were scheduled to come out today, and again I get a call to reschedule and when I say no they act like I'm the one inconveniencing them.This is not what I consider 5 star service.I don't trust them to do what they say, and no longer wish to deal with them

I had eight new smoke detectors rib place in my home. About a month after the installation I realize that the breaker was not even on for the wireless smoke detectors and when it was put on they began chirping and alarming. I do not feel comfortable with the man that placed them so I asked for a new person to come in. He replaced all the smoke detectors but chirping remained. He called his manager and was at my home multiple times intending to fix. In addition the first man offered to fix my light to the outside because when he replaced the smoke detectors the lights suddenly stopped working and the fans suddenly stopped working. This actually worsened the electrical system and I have not been able to operate the fans or the light sense. In February and March I took multiple days off to be home for him to attempt to resolve the problem. He offered me a full refund at that time. Due to the Covid I have not felt comfortable having anybody in my home and the chirping stopped for about two weeks and then started again and has been nonstop for the past two months. I called Penguin air and plumbing again, now June-and they will not refund my money. I would rather have an entire new company service them because he did everything he possibly could including contact the manager, etc. the employee was very professional and I appreciated his help, but he could not resolve the problem. After losing multiple days of work, screwing up my electrical system to my fan and my outdoor lights, I think a refund is the least they could possibly do.

Had an AC issue contacted our homeowners insurance if it's going to take longer than what we could wait contacted penguin air they were able to get out to us the next morning they came out the next morning and I was charged $937 for indoor coil cleanings and to replace a resistor upon replacing the resistor found out that that was not the fix so they had to order another part 3 to 5 days still have not got the part installed amongst all of this I have an epileptic dog that cannot handle the heat so during the whole process ended up having a seizure what you put us more out-of-pocket more stress and a lot more things to deal with I've tried contacting the company since 7/17 I was informed that the manager was out of the office to leave a voicemail and he returned my call call back on Saturday I was informed that he was out of the office for a family emergency if I would like to leave another voicemail I said no they would push over the information for him to return my call call back Monday he was in a meeting once the meeting was over he would call me has yet to return my call instead I got a call back from the repair technician that was complaining that we filed a complaint against him through the company which is none of his business call back yesterday he's out of the office again for a family emergency call back today unfortunately he's out of the office again his family emergency yesterday I was told was he had a tooth pulled my family emergency is 2 children and dog that had a seizure and the fact that I'm out almost $1,000 and I'm on unemployment which that money could have went towards my mortgage and to keep food on my table for my children amongst other things that needs to be taken care of and this company has yet to return my call or contact me in regards of what they can do to help me out. Home warranty people came out and for me that replacing Parts would not fix it they sent me up to have the whole unit replaced I want my money back