The complaint has been investigated and
resolved to the customer's satisfaction
Pearle Vision - SAP Opticalscustomer harassment, rubbish customer service, mis-management and hippa

(Read Full Complaint till end***)
Before going to Pearle Vision, I faxed them the copy of my Health Insurance card to verify that the eye exam is covered. They confirmed in Affirmative and I went to the Store.After the Initial Check-up they asked me for $40 for Dilated Eye exam as this is not covered by Insurance. WHY did they not tell this before.??This CASH would have been a bonus for them. But I put them on hold and asked them to check with insurance again if the Dilated eye exam is covered.I heard the Service clerk & Doctor murmuring about the Dilated Exam fee.They NOW have fancy Term for it called "Co-Pay" which is understandable. They Knew that my Insurance covers 100% of the expenses...How come a part of the exam becomes co-pay now.???????? .Finally Doctor examined me as she had already Dilated my eyes.But they refused to Provide me a copy of the Tests done.
" On March 16, 2011, I visited this store for a check up, After the Check up the staff (JO****) and Other, Did not provide me with a copy of Test Result, Doctors Findings and report. They told me to Contact CorporatePearle Vision website to reach Office as HIPPA Prohibits release of my own information to me. I need Complete Detail results of all examinations with the Melania Napolitano( OD) And the Puff Test and other Tests for Glancoma.Thank you.
Should you have any questions Do contact me."
CORPORATE Replied: ( But Nobody got back to me fromLocal Store)
"Thank you for contacting Pearle Vision.
Due to privacy concerns, I am not able to provide your prescription via the Internet. However, I have forwarded your request to the doctor’s office, and someone should contact you within 24-48 hours. If you are not contacted within the time frame provided, please do not hesitate to contact the store or us again. (For your convenience, the phone number of the Pearle Vision store located at Atlantic Avenue S/C is [protected].)"
THEN: I called April 7th at 1-800 number. ANd the Agent told me that He is surprised that a Franchise has nothing elase to do with corporate except for the Namepearle Vision. They are independent business as SAP Opticals (Susan is GM) AND they have the report and have to release it. We cant do much here.
CALLED Local Pearle Vision and asked for the owner SUSAN, but the staff would not tell me the Owner name or her superiors name. THen I asked then to get me the Optirician. Obtrician was nice and Heard the complaint and within 5 Minutes Jo**** called me back Asking me to come down to sign the release Document with ID. I asked if I could fax it over, But they said No We need Original Signatures Because of HIPPA Requirement. *** ON Asking why did you not gave me the release form to sign when I was there for the Eye Check up!!! Again they are fooling me by saying It has to go thru Corporate Pearle Vision.Wheare the coprporate pearle Vision Denies this process.
This is non Sense.


  • Pe
    PearleVision Apr 11, 2011

    Hi I'm Theo with Pearle Vision,
    I am so sorry that the process seems confusing. Please visit the store and they will be happy to release those records for you.

    Please let me know if there is anything I can do to assist.
    Thank you,
    [email protected]

    0 Votes

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