PDFSimpli review: PDFSimpli (pdfsimpli.com)

On 8 April 2025 I paid JPY 350 to process a single PDF on PDFSimpli, operated by WorkSimpli Software, LLC. I used the service only that once. The account number is 80071736.

The only receipt I received that day charged JPY 350 and said the subscription would automatically renew on 23 April 2025 at JPY 8,750 every four weeks, billed as “PDFSIMPLI.” After that first receipt and the welcome email, I received no renewal notice, renewal receipt, or billing reminder for about 19 months.

I found the recurring charges in November 2026. On 9 November 2026 I asked the company to cancel the account, refund every charge since April 2025, and send an itemized list. They opened ticket TKT-9P8GAT-09112026, closed the account, and refunded only JPY 8,750 for a transaction dated 9 November 2026. On 10 November 2026 a customer service associate, Sarah H., refused any further refund, citing a 30-day refund policy.

Using the four-week cycle on the April 2025 receipt, there appear to have been about 21 recurring charges of JPY 8,750, or about JPY 183,750, plus the original JPY 350, about JPY 184,100 in all. After the JPY 8,750 already returned by the company and a partial refund of about two months from my card issuer, roughly JPY 157,850 remains unpaid. I have not found later renewal receipts in my email. I am seeking a refund of the remaining recurring charges.