The complaint has been investigated and
resolved to the customer's satisfactionResolved Paul Davis Restoration — Dangerous Recostruction
resolved to the customer's satisfaction
We had a house burn down in the last half of 2009. Paul Davis told our insurance people that they could build the hosue in four months. We live in Alaska. Construction season is over in late October in my area. We got the insurance check at the end of November. PD gave us house plans for a a house worth almost twice the amound of what we could afford and charged us for the blueprints. (Where we live, you don't buy a half a million dollar house. Our neighbors are trashy.) We were still in shock, gave them the cash but we didn't go with them when I realized that they don't build homes that are not palatial.
Up here, they have a decent reputation, but anyone who goes with them needs to let them know in writing that they want to see IDEAS first, see what they have on file, the work they do. When you are in shock, everything sounds OK, everyone seems comforting.
Right now we are fighting insurance because Paul Davis said it would only take four months to build the house. Anyone who lives in South Central Alaska knows that you can't build anything in that amount of time-- you ask for a permit, you wait. You call to remind the office that you need the permit. You wait, you call, you get the permit, you build, you ask for an inspection, they lose your paperwork. You call, they must have lost your paper work, you be nice in spite of being mad, maybe bake the office brownies :-) and get back on to the list. They come out, there is a problem (often genuine) so your bulder fixes it. You go back and ask for them to inspect. They get out, if it passes, you get to apply for another permit. Then you go on like this. . . now we are trying to explain to insurance why their estimate was wrong.
The thing is, right after a momumental loss like this, you may be sick (suffering from damage from the fire) or your family may be sick, you have so much happening, and it is easy to misunderstand and put your faith in people who want to act like your house burning down was the equivalent of winning the lottery. Your life has been turned upside down and you won't be looking up complaints on builders or restorers.