CB Doctors and Surgeons Park Nicollet Health Services Communication

Park Nicollet Health Services Reviews and Complaints

Park Nicollet Health Services review: Communication

Naomi Dee of Saint Paul, US

Oct 18, 2023 1:28 pm EDT

Verified customer

Featured review

I received an $1100 bill for a service i had prepaid for about 8 months prior. (Service, November 2022) I was shocked and angry - I remembered prepaying. Before calling to tell them it was a prepaid procedure so I should not be getting any bill, I found my old credit card statements and found the charge. Upon investigating, it seems they refunded me in error a couple months later. I probably didn't notice because it was around the holidays and I had used my credit card for a lot of purchases - likely I'm verifying charges, not payments. So that is why I was being billed, but there was no explanation - just a very late bill that i had already paid. They should have contacted me to explain or included a letter regarding the situation.

I wrote a long letter wondering how this error occurred - me prepaying and they refunding and then recharging me many months later without an explanation. I never received a reply - just paperwork for like Care Credit with the next bill. (I am partially paying - hoping for more information). I included another note to billing stating an explanation to my inquiries was desired. Again - I just received a new statement. That is such poor communication and customer service. I may call to ask - I just wanted to initially write since I was mailing in partial payment anyway. There has been no communication in spite of my efforts included with my payments. It really was stressful when I received that bill for something I knew I paid - there should have been some explanation included.

Desired outcome: Communication - a reply to my inquiries. It's more about the principal. Had I not had kept CC statements, I would only have had prolonged stress of being double-billed.

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Park Nicollet Health Services Contacts

Park Nicollet Health Services phone numbers

+1 (800) 862-7412

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General Information

+1 (952) 993-3014

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Head Office

+1 (952) 993-0330

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Transfers To Methodist

+1 (952) 993-5541

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Patient Relations

+1 (952) 993-7672

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Insurance & Billing Questions

+1 (952) 993-0725

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MyChart Patient Support

+1 (952) 993-2400

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Bloomington Clinic

+1 (952) 993-4900

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Brooklyn Center Clinic

+1 (952) 993-8700

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Burnsville Clinic

+1 (952) 993-4500

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Carlson Parkway Clinic

+1 (952) 977-0500

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Champlin Clinic

+1 (952) 993-4300

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Chanhassen Clinic

+1 (952) 993-7700

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Creekside Clinic

+1 (952) 993-9800

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CT MR Imaging Center

+1 (952) 993-4001

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Eagan Clinic

+1 (952) 993-8300

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Golden Valley Clinic

+1 (952) 993-8800

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Lakeville Clinic

+1 (952) 993-1440

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Maple Grove Clinic

+1 (952) 993-3282

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Maple Grove ObGyn

+1 (952) 993-5900

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Maple Grove Rehab Services

+1 (952) 993-3123

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Meadowbrook Clinic

+1 (952) 993-5000

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Methodist Hospital

+1 (952) 993-8000

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Minneapolis Clinic

+1 (952) 993-2900

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Minnetonka-Shorewood Clinic

+1 (952) 993-8900

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Plymouth Clinic

+1 (952) 993-7400

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Prairie Center Clinic

+1 (952) 993-4999

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Prior Lake Clinic

+1 (952) 977-0300

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Rogers Clinic

+1 (952) 993-7750

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Shakopee Clinic

+1 (952) 993-3400

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St. Louis Park Clinic

+1 (952) 993-8250

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Wayzata Clinic

+1 (952) 993-3180

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Bariatric Surgery & Weight Center

+1 (952) 993-6080

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Emergency Center

+1 (952) 993-5202

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Family Birth Center

+1 (952) 993-3248

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Frauenshuh Cancer Center

+1 (952) 993-3246

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Heart & Vascular Center

+1 (952) 993-3700

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Jane Brattain Breast Center

+1 (952) 993-9662

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Joint Replacement Institute

+1 (952) 993-9900

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Maple Grove Specialty Center

+1 (952) 993-6200

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Melrose Center

+1 (952) 993-5495

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Struthers Parkinsons Center

+1 (952) 831-8742

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Tria Orthopaedic Center

+1 (952) 993-5454

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Park Nicollet Health Services emails

compliance@parknicollet.com

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Park Nicollet Health Services address

3800 Park Nicollet Blvd, Minneapolis, Minnesota, 55416, United States

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