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Parcel2Go.com Customer Service

2
Complaints42
Pending0
Resolved1

Parcel2Go.com Ltd

The Cube, Coe Street
Bolton
England, Greater Manchester
United Kingdom - BL36BU

Customer Support Phone Numbers

Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
SatClosed
SunClosed
Plus

Parcel2Go.com Complaints & Reviews

Parcel2go.com / international parcel delivery.

De
Aug 25, 2019

Parcel2go.comI placed an order to have a parcel collected in uk and delivered to me in Egypt. They have had the parcel nearly two weeks I expected delivery this Tuesday the emailed me.Then I get a message to say it was returned to collection address.I paid 240sterlng for this.I work for a charity in...

Parcel2go.com / Late delivery of parcel p2g62150832 and p2g62153541

An
Aug 22, 2019

We Dropped off these two parcels ( P2G [protected] and P2G [protected])on 8/8/19 Which should have been delivered to our customers in 2/3 days but they were delivered after 6/7 days and we had to refund delivery charges to our customers. I contacted on line chad regarding this but after a...

Parcel2go.com / p2g60919789

Si
Jul 18, 2019

Parcel2go.comAbsolutely sick to death of this company Ref- P2G60919789 : this parcel was sent to a shop in Perth my company has been supplying this shop for twenty years sending this exact parcel roughly every three months. The package contains A6 120gsm paper tickets and weights 5 kilos, the overall size...

Parcel2go.com / parcel service

Jo
Jun 21, 2019

Parcel2go provide a Rubbish service - Multiple occasions of pick ups missed & deliveries missed, Despite taking contact details during the booking process when problems arrive there is zero attempt to sender/receiver to resolve any problem, If delivery is unsuccessful it takes 7-10 day...

Parcel2go.com / I have received a part order

Al
Apr 30, 2019

P2G59166887 I Am not a retailer just a housewife. I arranged a collection of a cupboard with glass shelves. This was picked up from the lady's house. The glass inside the cupboard wrapped up, the cupboard also wrapped. She was not happy with the way it was put on the van. We received the...

Parcel2go.com / watch batteries.com ltd

Bl
Jan 11, 2019

Parcel2go.comI sent a customer a small Parcel to Spain on the 29/10/2018 after 3 weeks the customer emailed to say that he had not received the package, I contacted Parcel2go" they said that they could not find the address and the parcel would be returned" I contacted them again on the 13th December...

[Resolved] Parcel2go.com / damaged goods on arrival, refused refund and cover

Sy
Jan 02, 2019

Parcel2go.comI arranged for two parcels to be picked up on the 6th of December 2018, transaction ref P2G55501343. Both items were packed correctly and the same. One of the items arrived severely damaged yet the other arrived unharmed. I opened a case with Parcel2go about a refund and the cover I wa...

Parcel2go.com / collection

Ma
Dec 18, 2018

I have had two people housesit for me today, i worked until 4, told delivery would be between 8 ... 6 . I came home and sat and waited for delivery. Website says no one home, left note. I have been at home and no card has been put through my door ? Have asked that they return tomorrow, but...

Parcel2go.com / company is refusing to return money prepaid for customer services

St
Dec 11, 2018

This company is unable to provide the services it advertises and subsequently I asked for my money to be refunded. For months they are telling me they have authorised the refunds but to date they have not paid it back to my account. I have enlisted the assistance of the consumer...

Parcel2go.com / dpd next day delivery

Ju
Dec 01, 2018

P2G55051189 7 days to deliver parcel when paid for next day delivery... Paid nearly £10 for an item to be delivered next day with DPD through parcel2go, the tracking showed it sitting at their depot over 3 days, it was then delivered after 7 days, I contacted parcel2go as I found this to be...

Parcel2go.com / parcel delivery

Ca
Nov 11, 2018

I bought postage online and printed off a label for a parcel. I took the parcel to my local Coop and then 9 days later the recipient contacted me as the parcel had not arrived. When I looked into the matter I was told delivery by Collect+ was attempted twice but no body was in so it wa...

Parcel2go.com / unable to complete orders and no way to claim money back

Le
Sep 04, 2018

Order places to collect 2 parcels on a set date Times and confirmation emails were sent to me however they failed to collect. With no email or phone number to call, I looked at frequently asked questions and re-booked my collection, twice. Still no collection and I am almost £50 with no way...

Parcel2go.com / no message for deaf people / then parcel lost / waited 3 months

Am
Aug 09, 2018

The issue that I have experienced was : I ordered 3 months ago 5 boxes pick up from the UK to Spain. I told them from the beginning that I was deaf and they need to text me or send an email to confirm the delivery cause I cannot phone or hear the door bell. They never did anything, told me...

Parcel2go.com / charged upon delivery

Ch
Jul 18, 2018

Good day, I had a parcel (#[protected]) delivered to Buffalo, NY, USA from England. I paid the delivery through Parcel2Go and UPS have asked for $433. At no point while I was using your website did it say anything about additional fees. Especially to the amount you are asking for. Please help...

Parcel2go.com / delivery lost

Am
Jun 05, 2018

I recently used parcel2go to collect a parcel and get it delivered to my workplace. I was told my parcel was picked up (which was confirmed by the resident at the pickup address), but now there's no sign of it. I've been jumping through hoops trying to provide 'proof' but it's never good...

Parcel2go.com / no delivery attempt made - incompetent partner company

Ls
May 29, 2018

Dear sir/Madame, I am writing to you today to express my sincere disappointment with your partner courier company Landmark Global (bpost). I was told that my package from the UK was not able to be delivered to me on Monday 23rd May due to an incomprehensible address label. After a week the...

Parcel2go.com / damage to painting and now loss of parcel

Sa
May 09, 2018

Dear Sir or madam P2G49773262 I paid for a painting to be collected from Bournemouth and delivered to Nottingham on 23.04.18. Parcel2Go subcontracted to Yodel. Yodel damaged the parcel and misplaced it for the last two weeks. They want to return the parcel to Bournemouth, even though I...

Parcel2go.com / bad service

Ad
Apr 27, 2018

Sent out x2 parcels on a 1 day delivery with UPS, both parcel took over a week to arrive, spoke with a P2G staff member online, within 2 minutes it was clear that they did not care. Raised various complaints via Resolver - again it was clear that staff did not care and kept repeating the same...

Parcel2Go / ebay postage

Pr
Apr 18, 2018

Hello my parcel has been shipped from 03/04/18 and was supposed to be a 5 day delivery but toda it's 18/04/18 I haven't received it yet Is that the high standard of delivery you offer... I'm expecting the parcel today but it's already late here and haven't get it yet The tracking number...

Parcel2Go / a parcel damaged in transit

Ip
Apr 05, 2018

Parcel2GoDear Sir /Madam, I have been trying to resolve my complaint for over 2 weeks now. I sent a parcel to Mr Carmichael in York via Hermes through Parcel2go. The item which was a lego technic 8295, was received damaged. The recipient is not happy at all. I had paid for insurance for the item. I...

Parcel2Go / no courier accountability and appalling customer service

Da
Apr 04, 2018

5 days in a row the collection didn't turn up, three times I was told 'no reason given' and twice I was told the collection was attempted at 14:42 and 16:13, both times I was sat waiting by the door as the parcel was very important. Contacted various customer service representatives throughout...

Parcel2Go / delivery

To
Apr 03, 2018

Parcel2GoI paid for my parcel of three bags to be collected on the 28th of March. The 3 bags got picked up which contains 129 pieces of chair covers in total. Parcel2Go delivered just one bag with 40 pieces inside. I have been unable to log into my account. Sent several emails perhaps I forgot my...

Parcel2Go / drop off complaint

Ri
Mar 06, 2018

OK so I booked on line yesterday 5/3/18, paid, printed the labels etc ... Invoice No [protected] Order P2G48603199 Reference Tracking No 1ZA66R346893335911 Took the parcel to my nearest drop off Eastcliff News Nacton Road Ipswich carried the parcel in and they said it was too heavy and they...

Parcel2Go / delivery to italy

Fr
Feb 15, 2018

1. Parcel2Go is a middleman connecting you and courier companies and making a hefty £50m+ a year for no work done. Period! 2. If you send parcels via their website and select UPS Express Saver or UPS Express, you are eligible for a refund as per the terms of UPS UK which can be found by...

Parcel2Go / delivery service

An
Dec 29, 2017

They collect the parcel on the 20th dec 2017 from myself @ m8 8ul. I booked this on the grounds of the parcel being delivered before 25 dec 2017. When booking & paying it gave me a delivery of 3-5 days. There were 5 days inc. 25th dec before the date I needed this parcel delivered by. However...

Parcel2Go / my here's international delivery through parcels2go

Au
Dec 24, 2017

I have invested in this company and it has majorly let me down, because of your incompetence 2 little girls in Italy have nothing to wear for Christmas and no presents ..try explaining that to a 9 and 5 year old...shame on you! I've tried to resolve this online but been unsuccessful. What...

Parcel2Go / delivery

Em
Dec 19, 2017

Parcel2GoHi, I contacted Parcel2Go online and booked the shipping of 5 parcels from 73 Marlborough avenue, London, E8 4JR to 8 Lloyd street, northcote, Melbourne, Victoria 3070, Australia. The parcels were collected from the London address on the 12th December and I received an email confirming the...

Parcel2Go / failed collection

De
Dec 07, 2017

On 20th november i placed 3 items in the inpost machine at the library manford way essex after 8 days customers complained they had not received their goods started p2g chat on 28th nov chat 1 emma assured me she had contacted courier for collection chat 2 daniel informed emma had not...

Parcel2Go / lie of surcharge

Su
Nov 05, 2017

I send a parcel to USA via OCS parcel2go with tracking P2G45556503, they lie about the weight and ask for a surcharge of 28 pounds, which is more than the cost of the original price 23 pounds. They did not provide any evidence to justify the surcharge at all.although i weigh the parcel at...

Parcel2Go / lost packages

Ju
Sep 17, 2017

Parcel2go have lost 2 of my boxes that were sent in August. The sender filed a claim and since then Parcel2go has been sending incorrect numbers for tracking sending fake numbers and lying. They have blocked me from their fb page so I cannot send any enquiries through messenger either...

Parcel2Go / undercharged???

Al
Aug 25, 2017

Email Address: [protected]@gmail.com Length: 15 Width: 18 Height: 8 Weight: 0.50 Comments: Hi There, I need your assistance again in regards to P2G43964525, I believe there was a mistake made. I have received an email that my parcel weight is actually 5.16 kg instead of 0.5 as declared, however...

Parcel2Go / no collection and taken full payment

Xm
Aug 21, 2017

Booked and paid in full to have my parcel collected and no show. They have no customer service contacts via their website nor any contact via live chat or telephone. I tried contacting them via the facebook page and all you get is a load of apologies and then they ignore you. They play the...

Parcel2Go / parcel delivery to the usa

Dr
Jun 09, 2017

Parcel2GoP2G42244061 I sent a parcel to the USA under this number which had an actual weight of 11.5 Kgs. To cover myself I actually listed it at 12kgs. This package was then held up, and delayed in the USA and a demand for extra payment was made to my receiver for $22.75. No reasons were given. My...

Parcel2Go / Lost my parcel

Vi
Oct 26, 2016

I would never recommend Parcel2go to anyone! Do not use this company, they are highly unprofessional and unreliable. I sent a parcel via Parcel2go service and they actually lost it and every time I contacted them they said they need more time to find it. I used them because their prices were...

Parcel2Go / Extremely disappointed

Mi
Aug 02, 2016

I have used Parcel2go shipping service and was extremely disappointed. I used them to ship a parcel to USA from UK. I received a confirmation message that parcel was delivered but when I contacted the recipient he said that he received nothing. Then I contacted Parcel2go and asked what wa...

Parcel2go.com / Poor customer care + no response

Al
Jun 11, 2016

I sent my parcel but it was lost and couldn't contact parcel2go as they not have customer service, contacted them through Facebook and no response, just received we will check this and after passing 4 weeks no one contacted me and i was continually chasing with parcel2go.

Parcel2go/World Wide Speed / Scam

Ki
May 10, 2013

I posted a stroller on Craigslist for $600 I then received a text from [protected] telling me they were handicapped and sending this to their daughter in New Hampshire. They asked for my name and address which I did not give but stated they wanted to use PayPal so I did give them my email addre...

Parcel2go.com / No phone numbers to contact them

Ga
Jan 18, 2013

I have used these for about a year, and all has gone well but this christmas I had parcels lost and damaged by yodel and city link, and parcel2go have been an absolute nightmare to deal with. They just keep saying they are looking into it or refusing to pay out. I sent 10 parcels on one...

Parcels2Go / Failed Collection 2 days running

Re
Sep 07, 2012

I booked Parcels2Go to collect a parcel on 6/09/2012 for uk mainland delivery, as I waited for their arrival I had another parcel to send so I went ahead and booked that for collection on the 07/09/2012. By 19:00 on the 06/09/2012 no courier had arrived so I spoke to someone at Parcels2Go...

Parcel2Go / failed delivery

Am
Apr 17, 2012

Booked a next day delivery with parcel2go using city link parcel never arrived promised next day not arrived next day. on tracking it says collection canceled. Parcel2go are awaiting a reply from city link. I have phoned them myself and been given a new tracking number still cant track...