Menu
Write a review
File a complaint
Panera Bread

Panera Bread review: made my order wrong (yet still took my money) just because they were closing.

T
Author of the review
10:48 pm UTC

I went to the Panera Bread in Arlington, TX tonight and ordered a Southwest Chile Lime Ranch Chicken salad without the chicken. The cashier's name was Nelly and when she was giving me my food she asked me the question (I think to distract me), "you had the chips with your order, right?" and I responded with a yes. I get home and I look at the salad and it looks smaller than usual (I frequent Panera Breads all over Dallas and I always get the same thing) but I continue to open it because I wanted to eat it. I open it and it immediately looks different to me. All I mostly saw was lettuce and little other ingredients. Anyway, I still proceeded to eat the salad because I paid for it and I don't waste money. I put the dressing on it and start eating it and noticed that some ingredients were missing. There was no sofrito blend, no cilantro, no tortilla chips and the avocados were hard as f*ck. Mind you, I did go to this Panera and place this order at 8:33pm (they close at 9 due to COVID19) so I believe what they did was put anything in my order just because they were about to close in 30 minutes. I don't like service like that and I'm pissed that Nelly knew damn well they didn't put all the ingredients in my salad and STILL had me pay for it. I won't go to that Panera again and any time I get I will leave bad reviews for the hell of it. And the bad part about it is that on the receipt it literally says "Your order should be correct every time. If it's not, we'll fix it right away and give you a free treat for your trouble. Just let an associate know." But I live 20 minutes from that Panera and I wasn't driving back. I'm so disappointed. Cafe number: 601880

0 comments

Add a comment

More Panera Bread reviews & complaints

Panera Bread - terrible experience 233
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panera Bread - unsanitary/disgusting/unhealthy 45
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panera Bread - discrimination 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panera Bread - working experience 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panera Bread - managers
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Panera Bread reviews and complaints