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Am at a loss of what to say at this point. I was looking to try this service from paddle.net at the lowest plan they had available, which should of been around 30.00$ maximum. As soon as I got the confirmation email, the email went on to say my account was charged 150.00$. As soon as I noticed what had just happened, I immediately contact customer support and requested to have the service cancelled and refunded. Literally less than 24 hours. I was told to visit their website and use their chat service. Which is not a real person. The original transaction was on october seventh. It is now october 19th and I still have not received any real response, resolution, or customer support. The way the information is displayed is very confusing and misleading. The prices were inaccurate. I never once used the service and am actually even unable to use the service, which I found out after the fact and the money was already taken from my account. This is the biggest scam and case of fraud I have ever experiemced in my life. They took an unauthorized amount out of my bank account and it is impossible to get in contact with anyone. No response. Just email after email of being sent to the chat, then being told the contact support, who tells me they will send me to billing. Sending me in circles. So I was charged for a service that I cannot and have not used once. They messed up all my finances and since I am on a biweekly pay period, the money that they charged me is gone and now im paying fees because of a missed car insurance payment... Which I need to have a license to drive. This experience has blown my mind and I will be filing a formal complaint and requesting an investigation.
Desired outcome: REFUND
Last May I contacted Paddle.net in order to help me retrieve some information from my old phone. Nothing was every solved and I couldn’t get in touch with them. On their website I continued to be sent to the free trial page. So I asked Chase Bank to reverse the charge. I was given a case number; in the meantime, the money was returned to my checking account. Some weeks later, I was told that everything had been take care of. It was determined that this company was a fraud.
I never expected to hear from this company again. However, this month(August), while looking at my bank statement, there was a charge Paddle.net. Get this, along with the illegally making a $38 charge, the amount was set to repeat every month! Once again, I contacted Chase Bank and the amount was returned to my checking account. However, this time, it was suggested I get a new debit card. Now this company has no problem digging up old debt card numbers. This company is a total scam! So if you have done business them in the past, I suggest you keep an eye on your checking account. Because one day, when you least expect it, there might be a change from Paddle.net!