Ourisman Toyota of Woodbridge’s earns a 1.0-star rating from 2 reviews, showing that the majority of customers are dissatisfied with their purchases.
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Integrity or trustworthiness ain't somethin' you gonna find at this dealership
Integrity or trustworthiness ain't somethin' you gonna find at this dealership. I went there on a Saturday lookin' for a specific car, a 2020 Camry TRD. They had one on the floor. The sales guy, Michael, did the usual back and forth with me and the managers. Even though I asked 'em to skip that part, they still did it. The managers took off 3k from the car's price and offered me a lowball amount for my trade-in. The numbers just weren't right, so instead of wastin' everyone's time, I told Michael and started to leave. We went outside to check out a few other vehicles. After I left the dealership, Michael called me sayin' his manager was mad at him and chewed him out 'cause there was a deal to be made. They asked if they could meet the payment I asked for on a lease or a purchase, would I accept it. I called 'em back and said I would, and asked 'em to give me the details. Michael said he'd call me right back. But he never called. I called 'em and got no answer. I called the dealership and he was gone for the day. On Sunday, I called again, but Michael was off. No problem, I asked to speak to a manager and talked to John. He said he'd call me back, and he actually did. He said in the Monday mornin' meetin', they'd get the numbers and finalize the deal. But Monday mornin' came and no call. I contacted the dealer and found out they wanted to add an extra 4k to the deal. I asked 'em about honorin' what we had in place and the internet pricin'. They told me others called about the car over the weekend, so they're raisin' the price. I called 'em five times over the weekend and got no help, just told to wait. If you read other reviews, this seems to be a common thing at Lustine. I wouldn't recommend dealin' with this dealership in any way.
Ourisman Toyota of Woodbridge complaints 1
They messed up fixing my car and even messed up my tire in the process
They messed up fixing my car and even messed up my tire in the process. And now they won't answer my calls or talk to me at all. I reached out to Toyota corporate, but the service department still won't talk to me.
Is Ourisman Toyota of Woodbridge legit?
Ourisman Toyota of Woodbridge earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Toyotaofwoodbridge.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Ourisman Toyota of Woodbridge protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Ourisman Toyota of Woodbridge has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Ourisman Toyota of Woodbridge
At Ourisman Toyota of Woodbridge, we pride ourselves on offering an extensive selection of new and pre-owned Toyota vehicles. Whether you are in the market for a sleek sedan like the Camry or Corolla, a versatile SUV like the RAV4 or Highlander, or a reliable truck like the Tacoma or Tundra, we have the perfect vehicle to suit your needs and preferences.
Our dedicated team of sales professionals is knowledgeable and passionate about Toyota vehicles. They are committed to providing exceptional customer service and assisting you in finding the right vehicle that fits your lifestyle and budget. They will guide you through the entire car-buying process, answering any questions you may have and ensuring a stress-free experience.
In addition to our impressive inventory, we also offer a state-of-the-art service center staffed with highly skilled technicians. Our service team is equipped with the latest tools and technology to handle all your maintenance and repair needs. Whether you need a routine oil change, tire rotation, or more extensive repairs, you can trust that your vehicle will be in good hands at Ourisman Toyota of Woodbridge.
We understand that purchasing a vehicle is a significant investment, which is why we offer competitive financing options to help make your dream of owning a Toyota a reality. Our finance experts will work closely with you to find the best loan or lease terms that fit your budget and financial goals.
At Ourisman Toyota of Woodbridge, we are committed to building long-lasting relationships with our customers. We strive to exceed your expectations and provide a seamless and enjoyable car-buying and ownership experience. Our dedication to customer satisfaction has earned us a loyal customer base and numerous positive reviews.
When you choose Ourisman Toyota of Woodbridge, you can be confident that you are choosing a dealership that values integrity, transparency, and exceptional service. Visit our website or stop by our showroom today to experience the Ourisman difference for yourself.
Overview of Ourisman Toyota of Woodbridge complaint handling
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Ourisman Toyota of Woodbridge contacts
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Ourisman Toyota of Woodbridge phone numbers+1 (703) 259-8851+1 (703) 259-8851Click up if you have successfully reached Ourisman Toyota of Woodbridge by calling +1 (703) 259-8851 phone number 0 0 users reported that they have successfully reached Ourisman Toyota of Woodbridge by calling +1 (703) 259-8851 phone number Click down if you have UNsuccessfully reached Ourisman Toyota of Woodbridge by calling +1 (703) 259-8851 phone number 0 0 users reported that they have UNsuccessfully reached Ourisman Toyota of Woodbridge by calling +1 (703) 259-8851 phone number
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Ourisman Toyota of Woodbridge address14211 Richmond Hwy, Woodbridge, Virginia, 22191-2108, United States
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Ourisman Toyota of Woodbridge social media
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