NTR*acoptimumcs.com / AcaiOptimum review: False Advertising 135

I operate www.truthradio.com, so I BELIEVE in on-line business. I saw on the AcaiOptimum.com website two products that could meet needs in my life. The offer was "Trial Bottle for cost of shipping." I authorized $1.49 for one product and $1.50 for the other. There were no disclosures causing me to believe there would be any further charge or obligation. I thought, "Wow. How great." Not. They charged me that amount and then separately took $99.96 twice (once for each order) just after processing the order. A half-month later they took another $99.96 twice. Thanks to the excellent FRAUD department of Bank of America it looks as though I will get the money back, but it has cost me a lot of time. The demeanor of their "supervisor, " whose name is Philip was amazing. It was as though he was a programmed robot. Finally, though, I persuaded him that it is plausible for a company to give a free introductory offer. The most sophisticated marketing companies in the world do just that. I am told the charges were processed through the nation of Cypress. -- Richard Palmquist email richardpalmquist@gmail.com.

this company got me for $300. i also ordered the 99cent trial offer and got scamed. i called the company twice and they kept quoting terms and conditions to me too. i think this company should be put out of business. they are robbers. very upset in illinois.

I as well was scammed. two fraudulent $99.96 charges actually billed aheard of the two authorized $1.19 free samples charges. A complaint with the Consumer Protection Agency is in order, for this larcency must stop.

It happens to the best of us... I fell for it too... Do not order the FREE trial... They start billing right away and continue to bill long after you have canceled... So far it has proved impossible to turn the billing off, even after four months!

I thought I did my research and found no bad news about this mob. They posted and billed me for 2 bottles each, yes I am $470 out of pocket.
Their website should have been flagged with warnings as there were already complaints registered.

Thank you for using BBB to assist you in resolving your dispute.

http://www.bbb.org/central-northern-western-arizona/business-reviews/vitamins-and-food-supplements/sterling-management-solutions-llc-in-phoenix-az-1000008416/

Sincerely,

Clarissa Ingram
Your Better Business Bureau

MESSAGE FROM BUSINESS:

Dear Consumer,

Our client is dedicated and committed to providing the highest quality of customer service and support. In an effort to assist you with your refund request, we have set up a special toll free number you can call 7 days a week from 9 am to 6 pm EST [protected]). When you place your call, please have your original order information available to ensure our customer service specialists can help you quickly and the credit card number you used for your original order. This will allow our customer service specialists to ensure the proper account is credited.

We sincerely hope your matter is resolved quickly and apologize for any inconvenience.

Should you have any further questions, please respond back to us via the Better Business Bureau.

Very truly yours,

MORRISON SKUPIN, PLLC

/s/ R. Michael Skupin

Attorney at Law

The above is a note from the BBB about this company. First FILE A COMPLAINT but I must say that after that was done I followed the above instructions and called [protected] the person was friendly (not rude) took my information and promised a refund to my bank account (my wife used my ATM card) in about 5 days. It took more like two weeks but still the $99.96 was returned, I'm out shipping (I can live with that) but they did not even want the damn pills back?

I too am out over $107.00 and I continue to be billed 1.50 to $2.50 every month for shipping of a product I've not receiving. This company needs to be stopped.

HI THERE, FOLKS WHO HAVE BEEN CHEATED BY THIS COMPANY- AC OPTIMUM; I live in Melbourne, Australia.
SOMEBODY SHOULD REPORT THIS SCAM CO. TO THE USA AUTHORITIES, THEY SHOULD REFUND ALL MONEY
AND BE FINED BY THE BUSINESS REGISTRATION AUTHORITIES.
I bought their product for seven dollars as *promotional* action, and THEY CHARGED MY ACCOUNT 100 DOLLARS
ONE WEEK LATER.

I too was taken by this company. I ordered and cancelled the next day - was charged $99.96. I have been calling for 4 months in hopes of getting a refund for all of this and get the same story time after time. I too wrote an e-mail to a Mr. Jason Williams - no response. I'm completely fed up at this point! The company obviously has no business ethics. Next step for me is also the BBB

SOMEBODY SHOULD TAKE THIS CHEATERS which calls itself a company TO THE PROPER AUTHORITIES, which will make them to reimburse every person they cheated.

SINCE I AM IN AUSTRALIA, WILL SOMEBODY LET ME KNOW, PLEASE, WHO IS THE RIGHT AUTHORIITY FOR such a complaint, so I can do it from here.

Thanks, Namiko O., MELBOURNE, AUSTRALIA

Thanks, good on you.

I have the same problem.The company charged me $99.96 jus for tryial. I talked [protected]) to Key, to Kretchen, to Janet they gave me fake transaktion #, and every time they asked me to wait 7-10days. I am waiting since Aug.25, 2010. Now their phones not answering.
Feliks /fgarunts1@yahoo.com

I also ordered from this company on a 10 day free trial. It showed up 7 days later, which gave us 3 days to try it. The 10th day fell on a Sunday. We called to cancel the order on the Saturday because my wife got an upset stomach from the pills. We got a recording that the office was closed. I assumed that meant it was 10 business days and we had until Tuesday, but we called on Monday anyway. The rep said it expired on Sunday. We told him that we called on Saturday and got a recording that the office is closed for the weekend. He said that wasn't true, that they were open on the weekend, but said he would discount the charges anyway and stopped the shipment. We took down his name and got a confirmation #. The next credit card bill came and they charged us again and we didn't even receive the product. i called and complained and the new guy said that we didn't cancel in time. I gave him the name and confirmation # and he said it didn't matter. I asked him if they mailed the product? He said there was a stop on it. I said because I cancelled it. He said he would mail me the product. I said I didn't want it and told him my whole experience. He said that I didn't cancel the order in time. I refuted the charges with my bank. There company refuted the charges back. We finally won, but guess what, they charged again the next month. All this without even sending the product. I didn't even call, I just refuted the charges again and changed my credit card account # with my bank to avoid future charges.

I can't tell you how good the product is, except that my wife got sick. I sent the pills back to them. All I can tell you is that it is one of the worst business experiences I have ever had.

Buy at your own risk. Consider yourself warned.

I also fell for this scam last night 7/04 /11, I paid £2.60.GBP for Post and Packing only, and they took a further £123.31. GBP out immediately in another name, and tried to take a further £123.31 out in another name but fortunately for me my Credit Card Company stopped it and rang me. At first they put a stop on my card but Acai tried again this morning so I canceled my Card for a New Number to stop them tacking any more money off my card in other names and in the future. Phill.