NRG Heating and Air Conditioning
reviews and complaints

Eric was great - professional, courteous, and efficient. A great experience.

We had a great experience with Eric M. He was very professional, knowledgeable, and a really nice guy. Plus, he loved my baked cinnamon roll!

I've been a customer of NRG for about 7 years now. I gotta say, I ain't got no complaints at all. They take real good care of my air-conditioning and furnace stuff. The people who work there are real nice, friendly, and they know their stuff.

Wednesday night the house heating system stoped working, worked just fine the night before. Thursday morning i called NRG, talked to Kenny and he set me up with an appt for that afternoon. John was the tech that came out, very knowledgable and went right to work. Found the cause/reason for the problem, replaced the igniter and all was well again.

I was really impressed with Alec. He was super polite and honest, and he did a really thorough check-up. I'm gonna request him for all my future needs. I've had some problems with NRG before, and it looks like they gotta work on their PR based on the reviews below. But this review is just about the job Alec did today. He seems really pumped about his job and he takes his time to check out both the furnace and the air condenser, even explaining the steps to me. I thought that was pretty cool.

I wanna complain 'bout dis 4 TON SPLIT SYSTEM GMESXXXXXXBU I bought on Jul XX XXXX.
Da agent (John ***) gave me a diff'rent amount dan what I got when I got da loan agreement.
When I first found out 'bout dis, I called Mr. John *** at NRG company, and he said he gonna call me back afta checkin' da issue. He neva did. I think dis ain't fair 'cause dere's $5612.12 in finance charge. He kept sayin' da total gonna be $9591. He even mentioned a senior discount, so we thought dere was a promotion wit 0% interest. I'm real disappointed wit how he sold us da system, hidin' da fact dat da final price gonna be more dan 50% extra.
I sent a letter to da company 'bout dis matter and neva got a reply.

I've had nothin but bad experiences with NRG. They always reschedule appointments, last week I had a maintenance appointment to seal and remove mold from the unit. I got a text sayin the technician would be there in 45 minutes so I waited (keep in mind this was a rescheduled appointment cuz mold wasn't a big deal to them) but I never heard anythin from the technician after the text. I called the office 2 hours later to ask about the technician, they said he already been to the house, did the work, and called the landlord for payment. He took pictures of the work that needed to be done but they don't have the pictures of after. The invoice was over $2,000 and I still don't have any peace of mind that the work was actually done. The technician never rang the door bell to let me know he was here to start the work or to say it was done. I've been tryin to get in touch with Management, they never call me back. Finally, I got a Manager, Gene, to contact me back and he acts like they're doin me a favor. I ain't never gonna use this company again. So, buyer beware.

Be aware of the old bait and switch. After measuring my attic, negotiating on price, and completing the contract, NRG realized they underbid the insulation removal and reinstallation project. Keep in mind they only realized this "mistake" of theirs an hour after they were supposed to arrive to complete the project! Rather than honor their commitment and create a new long-term customer, they offered to complete the work at a cost of 125% more than the agreed upon contract! David W. and Michell T. had several opportunities to rectify the situation during the contract stage, but due to their own poor estimation and empty promises, the project will now belong to a more reputable provider. I find it highly ironic that directly below the cost estimate, NRG's template states, "...we are very proud of the relationships we have built with our clients. Our business thrives on referrals and word of mouth and we would be very grateful if you would take a moment and post a review." Here you go...Take your business somewhere else with more capable staff and who honors their commitment.

I had a really bad experience with this company. I bought a Gold membership for my units, which was supposed to include 2 yearly services. The first service came and the technician quickly checked the units for less than 5 minutes. Then he came inside, changed the filters with poor quality ones, and said he was done. I was surprised at how fast it was, but didn't think too much about it. The second service appointment was rescheduled by the technician, but eventually he came and did the service. He then told me that the unit needed some repairs that would cost around $1,000. I agreed to the repairs and we scheduled another appointment. He came back, did the repairs, and at the end, he asked if I knew I had another unit. I was like, "Of course I know! Didn't you service both units last time?" He then told me that the paperwork only mentioned one unit. I called the office and a guy told me that my membership was only for one unit. I couldn't believe it because when I bought it, they specifically said it included maintenance for BOTH units. Every time they come, they always try to sell me expensive things like an air filtration system and a power surge protector, even though my whole house runs on solar electricity and I pay almost nothing for electricity. They're always trying to get more money. But today was the worst. I don't trust this company, and you shouldn't either.

Be very aware that this company overcharges! I'm a mechanical engineer and even though I'm not a certified technician, I've been working on fixing common issues with air conditioning systems, water heaters, blowers, pool pumps, pool mechanical systems, electrical systems, and home security camera installations for many years. I own several rental homes and usually do the work myself. Sometimes, I have to call in a company for work that I can't do or don't have the equipment for. I always do my research beforehand to educate myself on the background so that I know more when the contractor gives me their conclusion, repair method, and cost estimate. When I found out that the attic heater blower wasn't turning on and I heard a "hummm" sound, I knew it was either a stuck motor or a bad capacitor (which is the more common issue). I've replaced many of these capacitors on air conditioning units before. The capacitor gives the motor a push when starting up. I couldn't remove the cover of the attic heater to check the capacitor (you look for swelling, corrosion, wire burns, or signs of overheating). So, I decided to call NRG Heating and Air Conditioning because their ads claim they're the best, number one, and have been in business for over 33 years.

Now, let me tell you what happened. First, they responded quickly and said someone would come the next day. What I didn't know is that they sent me a three-page agreement in an email the following day. If you take the time to read it, you'll see that they charge 2 hours of labor for any service call. Can you believe that? They don't even tell you the labor rate! The technician arrived and basically forced the cover off with a screwdriver (I was afraid of damaging it if I tried that). He quickly told me in 4 minutes that the blower motor needed to be replaced! I mentioned all the checks I had done and asked why it wasn't the capacitor. Did he check the microfarad reading or resistance? Did he check if the secondary winding on the motor was burned out? What about the commutator brush blocks being too worn? The technician then asked how I knew all this. He simply pulled out a replacement capacitor from his bag, snapped it in place, and everything worked. It was just a bad capacitor like I suspected and asked him to check. He spent a total of 30 minutes and then went to his laptop to give me a bill for over $300! What! I questioned the cost and mentioned that the capacitor costs under $10 and a service call is usually $75 to $125. He said the company sets the capacitor rate and that he would remove the labor charge. But the bill was only reduced to $250! I reluctantly argued but paid with my credit card, hoping to dispute it later. Then, he noticed that I hadn't signed the email contract agreement and wanted me to sign all the pages. If I had taken the time to read it, I should have declined to sign anything. Then I could have argued the overcharge.

Please be aware of this company. I tried calling their customer service representative, but she never called me back. I will never call this company again, and I won't refer them to anyone either. A fair price would have been an expensive $125 service charge (still high) and $10 for the part. Before calling a contractor, call another company and ask about their service call and labor rates. Use the internet and YouTube videos to educate yourself about common problems, causes, fixes, and reasonable costs. Be more informed!