NordVPN
reviews and complaints

I'm a British citizen living in the US, and I've been using NordVPN since October 2018. Out of the three VPNs I've tried so far, NordVPN has been the most reliable. I primarily use it on my tablets to access UK iPlayers and watch British shows on Netflix. The connection has been immediate with the UK servers and I've never encountered any issues with either buffering or connecting to overloaded servers. The only problem I faced was when I attempted to set up the VPN on my old Compaq Vista laptop. The installation process was complex and I eventually gave up after attempting to follow the steps. However, this didn't bother me too much since I don't use my laptop frequently.

The payment structure for NordVPN is via yearly payments. I opted for a two-year plan since there was a discount at the time of my purchase. The frequent updates from NordVPN help ensure that I don't experience any blocked websites or apps while using the VPN. Previously, I had faced this issue with other VPNs blocking access to sites and apps suspected to be proxies or VPNs. But, with NordVPN, I've been able to access all sites and apps that I needed to without any trouble.

In fact, I'm quite satisfied with the performance of NordVPN and haven't had any reason to switch to another provider.

However, I did face some issues with NordVPN's customer support recently. I've been using NordVPN on my Firestick 4K for over a year and the service was mostly good. However, there was an incident where Britbox UK started buffering during a show and refused to play anything for hours. When I reached out to support, they initially suggested troubleshooting steps such as changing settings and uninstalling/reinstalling apps, although the problem was with the Britbox UK app being blocked in general.

I spent a significant amount of time attempting to resolve the issue, and NordVPN support wasted even more of my time, leading me in circles despite the fact that the problem had nothing to do with my device or connection. Eventually, I had to ask them to unblock the app to have it finally start working again. It was frustrating to deal with, and it was disappointing that they weren't transparent in their communication with me. Despite all this, I'm pleased to say that I haven't encountered any other issues with NordVPN, and the service works great for me.