Nexon America, Inc. — Unethical business practices!
To put it simply Nexon is out of control with its lack of customer service and blatantly unethical business practices. They are completely biased in their banning practices. There are hackers all over the maps and they don’t get banned. They are reaching levels of 100+ and most of the time; still don’t get banned. If by any chance they do end up banned then it is for a minimal 30 days. I have seen documented cases where they have been banned more than once and still only receive a 30 day ban.
Then there are accounts that are permanently banned and removed from the rankings for unsubstantiated reasons. I find this practice abhorrent considering the fact that it seems as if hackers are getting special treatment especially if they have made cash shop purchases.
I’m going to refer to us as customers because some of us have spent numerous amounts of money paying for cash shop items in order to enhance our gaming experiences and then repeatedly don’t get any type of support from the Nexon staff. GM’s are never online to help the players in game and the online support is a joke.
Nexon’s TOS says that NX fraud gets your account banned, but once the account is banned they still allow NX to be charged into that account. They also state that there are no refunds on any existing NX cash on banned accounts. To me this seems unethical. If you have made a purchase of NX cash and don’t like the items available to buy then that’s not their fault as you knew what was available prior to purchase. But, if your account is no longer accessible to you then any funds remaining should be refunded.
They don’t offer phone support although they do have a phone line. They simply tell you that this isn’t a support line and hang up on you. They have a customer support section where members are supposed to file their support tickets. Unfortunately that doesn’t work either. First of all you can only submit one single ticket at a time. Then, they either ignore the ticket for several months or close them without a reply. When you submit another ticket they say it is against their TOS to make a new ticket for the same reason even when they haven’t made an attempt to answer let alone fix your complaint.
If you want to verify my complaint then you can check the Nexon Maplestory forum for all the unanswered complaints and questions. You can also look up videos in YouTube. There are numerous hacking videos and the characters in those videos are still in the ranking. The GM’s just don’t care. I/we know of a specific GM that is in Khaini that keeps in touch with a hacker and that hacker doesn’t get banned. The best part of all is that the GM is aware that this player is a hacker. I’ll not name any GM’s here because I don’t want them to lose their “job” if that’s what you want to call it. But to me that is a blatant double standard. Either there are rules or there aren’t rules. Either way they need to make up their mind and quit showing favoritism.