Nexon AmericaBanning!

K
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My 13yo daughter was playing Maple Story and noticed a software glitch. The monsters were not attacking her. She continued to play the game as any kid would do. The next day she was banned from the site for hacking! Since Nexon has no published numbers, we submitted the problem via their "customer service" interface - what a joke. The response we got back said:

"Be advised that continuing to stay online while experiencing a glitch is considered exploiting and carries the same penalty as if you were hacking intentionally. If you become glitched again in the future be sure to log off immediately and reboot your system. Do NOT stay online if you are glitched."

No where that we could find is such a rule stated... and just what 13yo computer illiterate girl is going to understand this.

If anyone knows of a number to call, I'd sure appreciate it...

Responses

  • Je
    Jennifer Jan 14, 2008
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    Why on earth are we reponsible for their software glitch??? Players should not be punished for their software glitch. They need to work on the problem themselves and stop blaming others.

    Unfortunately, I ran into the same problem. I was banned for "hacking" and have been suspended for 30 days. Submitted a ticket, but was told that I should follow the rules. There are no numbers for this company. I highly advise submitting a complaint to the Better Business Bureau and the Attorney General of California (where Nexon America is located). We cannot let this company bully us around and treat their paying customers (I was a paying customer when I purchased Nexon Cash) any way that they want. It is not how a business is run and we cannot stand for it.

    http://welcome.bbb.org/
    http://ag.ca.gov/contact/complaint_form.php?cmplt=CL

    0 Votes
  • Ni
    Nicholas Jan 16, 2008
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    Its because Nexon are lazy, and they suck. There are many other problems with Nexon, not just getting banned unfairly for hacking.

    0 Votes
  • Le
    Lee Jan 19, 2008
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    Verified customer

    "No where that we could find is such a rule stated... and just what 13yo computer illiterate girl is going to understand this."

    Actually it is stated in the TOS if you read it carefully. It states that exploiting glitches are considered just as bad as hacking and is bannable. Im sure she noticed that she wasnt being hit and since she stayed on the game knowing this, they can only assume she was taking advantage of it. If your daughter is so computer illiterate as to not understand that, then she should not even be playing an online game where she must take such responsibilties into hold.

    Nexon america expects people to use your common sense, as a warning in the future teach your "computer illiterate" daughter a little bit and maybe this wont happen in the future. Submitting a support ticket will not solve ignorance.

    "I was a paying customer when I purchased Nexon Cash) any way that they want. It is not how a business is run and we cannot stand for it."

    It states straight in the TOS that nexon is allowed to do what they want with your account for any reason they want and you agreed to that. If you played while exploiting the glitch which is what you were doing, then they have every right to ban your account. This includes even if uve purchased nexon cash. you cannot do anything about it since you agreed to it during your registration. I suggest you read things first before trying to complain, and in the future sign off if you get that glitch. For now just take the ban and during that time perhaps learn common sense.

    Also that glitch is not only nexons fault. Its caused by what appears to be server lag and only affects a few people. They dont know exactly what causes it as far as theyve notified players but im guessing it has something to do with the players connection or whatnot. In an online game such problems cannot be avoided and nexon does whatever is in there grasp to bring us updates and game fix'.

    0 Votes
  • --- Feb 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Don't be a ### Lee.

    Lighten up, children don't know anything about exploits and glitches, Nexon is disgusting.

    Do you expect children to read a really long boring TOS agreement.

    You've got to be joking me.

    0 Votes
  • Fr
    Fred May 13, 2008
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    Why is your 13 year old daughter illiterate? And why is she on the internet if she's illiterate playing video games? Just because your daughter didn't know the rules doesn't mean she should be immune to them. Just because she doesn't know its wrong to steal doesn't give her a free license to steal whatever she wants until she gets caught.

    But seriously, why are you raising illiterate children?

    0 Votes
  • St
    Steve May 28, 2008
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    a verified customer
    Verified customer

    What the [censored]? You people have a messed up sense of morality and customer rights. How can you people treat this Ken guy so harshly? Is it because you are also working for this asian run company (with Asian business practices)? Common sense tells you that you don't ban a player for a software glitch, if they were or weren't taking advantage of it, it doesn't matter. Also, common sense tells you that people don't and shouldn't have to read a TOS in order to play a game. Nexon needs to fix their customer service or soon will find that they wont need it at all since they wont have customers.

    -2 Votes
  • An
    Anon. Jun 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    "Why is your 13 year old daughter illiterate? And why is she on the internet if she's illiterate playing video games? Just because your daughter didn't know the rules doesn't mean she should be immune to them. Just because she doesn't know its wrong to steal doesn't give her a free license to steal whatever she wants until she gets caught.

    But seriously, why are you raising illiterate children?"

    Fred, I think you need to re-read what he said. He distinctly said "Computer illiterate". A computer illiterate is a term given to a person which has none or limited knowledge on computers.

    Before you decide to post anything with accusations involved, I think you take a stroll to the corner of your room and spend a few minutes doing some thinking deeply about what the poster said and what he meant.

    0 Votes
  • Kk
    kk Sep 13, 2008
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    Verified customer

    your weird

    0 Votes
  • Fo
    Foteye Nov 15, 2008
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    Look. Nexon are gay ###, and its their fault they make such ### maps. Take combat arms for example. IF they had half a brain, they would account ban AND IP ban, and switch to PUNKBUSTER. hackshield has got to be the ### and easiest to bypass. Im 14 and i can do it. And what the ###? they tell you you need to reboot. What ###. Nexon's customer service is ###. Yes is said it ITS MOTHER###ING ###. what the ### are these ### tickets that no GM ever has ever read. And if you post two tickets, you get a reprimand because you posted two tickets.

    BUNGIE on the other hand, creators of the famous Halo, have GREAT customer service. Friendly err, mods? or staff for want of a better word. None of this ### NX cash. All you do is pay for XBOX live, and they get their money from microsoft i think..? anways the bottom line is that nexon need to get better customer support and hack protection.

    Their maps suck too, with combat arms the CONSTANT glitchers. Its not our fault if they dont make their maps 100% leak free...

    0 Votes
  • Sh
    shyam Nov 27, 2008
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    Verified customer

    same thing happend to me but on combat arms they banned for apparantly hacking and i dont even know how to

    0 Votes
  • Ju
    Justin Jan 11, 2009

    13 year old computer illiterate? Nah. Kids nowadays know more about computers than probably Gates or Jobs.

    Should she be banned if she was making a simple mistake in judgment, probably not, however Nexon has no way of really knowing if your daughter was willfully violating the rules or just made a mistake. So companies like this will err on the side of ban them all and let the innocent suffer. Common business practice all too much nowadays it seems.

    Honestly cannot say I agree or disagree with the choice, just that I see where they were coming from.

    0 Votes
  • Jj
    jjjj May 27, 2009

    "Also, common sense tells you that people don't and shouldn't have to read a TOS in order to play a game."
    Are you ###ed?
    Terms are there for a reason, If I didn't read the rules for something I was participating in That they supplied me and told me to check it if I agreed I was participating in I can't say "I didn't know."
    It's like singing any agreement.
    If you knew your own governmental legal system you would know that ignorance is not an excuse.

    0 Votes
  • Jj
    jjjj May 27, 2009

    Your "common sense" statements do not justify anything because common sense is relative. I could just as easily say It's common sense that tells you that if something weird is going on you shouldn't continue."
    Or "It's common sense to read a TOS before saying you say that you agree to that exact same TOS."

    If I was using a woodwork saw, and it was making weird noises when I'm cutting, chances are that it's not a good idea to continue. It is not the manufacturer's problem, they don't babysit ignorance. They supply you a manual and such when you get the product informing you with warning and the like. If I AM choosing to continue I am showing that I take ALL responsibility for the outcome since what I am doing is out of bounds of what was intended with the product.

    I cannot simply say "I didn't know" If the information was available to me, and claimed that I agreed with it. It's the same thing with the law.

    0 Votes
  • Ti
    Tiredofthebull Jul 07, 2009

    As a parent I have had the enjoyment of actually playing maplestory with are son. After 2 years of playing its had its many ups and downs. The reason I am leaving this post if so parents are aware, and should take note. Nexon America has to be one of the rudest complains I have ever had the displeasure of trying to talk with.
    Our son went and bought ITCG trading cards, he was very excited, and they have maplestory item codes for items used in the game. He told me what he would like to get, and to my amazement he got the items he wanted. Yet with in minutes they were removed from his account. Later I found out that Nexon has been having problems with ITCG items. Our son just turned 12. Nexon has posted a blurb regarding this problem yet as usual have not fixed it. He spent $30.00 dollars of his own hard earned money. Nexon expects these children to read the forums so they are informed. Well what child at this age does! So as any parent would I wanted to discuses this matter with Nexon, and yes there online web page complaint is a joke to say the least. They even informed me if any more complaints were logged they would ban there account.
    Anyways I did find a PHONE NUMBER [protected]) and called it. At first I got a mail box which does not work. The next time I tried it said leave a message if you have any online game problems. I called back during the hours of business, and pushed) to talk to operator. The response I got was unreal, I was shocked, she told that I had the wrong company when I asked what they did she told me it was a private companies and would not say what they did and denied having anything to do with any game. SHE OUTRIGHT LIED. I called back told her what there message said at that number. She told me I had the wrong number. I told her I wanted to speak with someone’s she hung up.
    Now I was really mad I called back and laid into her, she admitted they do run maple story and there was absolutely no one I could speak with regard any matter and hung up.
    I can not believe that the owners of a game that has that much paternal as a profitable business would treat anyone like this. They are ripping children off. What happened to our son is fraudulent.
    I could go on and on. We all need to ban together and teach companies like these you can not treat people this way or rip of are children. I whish there was a company that would buy them out and do what is right. They would have a gold mine on there hands. If anyone knows a lawyer who likes a good fight our son would like to sue them.
    I can’t believe that a company could be that rude.

    0 Votes
  • Tm
    Tmanxp Jul 19, 2009

    TOS=RULES/LAWS
    INTERNET GAMES = BUSINESS = MONEY

    Basically a company will not have any lose only gain.

    ::AS FOR PEOPLE THAT GOT BANNED::
    They basically have the rights to ban you for any illegal actions. Glitching, Hacking, Power Leveling, Buying/Selling Mesos, Buying/Selling NX CASH, harassment, bypassing the curse filter, and a whole ### load STATED in the TOS are considered illegal actions.
    *REFER TO ToS PROVIDE BELOW*

    ==LIST OF REQUIREMENTS IN ORDER TO PLAY GAMES==
    1)BE ABLE TO READ AND TYPE IN THE ENGLISH LANGUAGE
    2)READ THE TOS/RULES
    3)UNDERSTAND THE TOS/RULES
    -------------------------------------------------------------
    ::AS FOR PEOPLE THAT LOSED MONEY::
    I'm 19 and I have been playing maplestory since BETA and I have not yet spend a single dollar in this game. If you want to blame someone, you should blame yourself.
    ==Here are the reason why I say you should blame yourself.==
    1)This is a FREE TO PLAY GAME.
    2)YOU SHOULDN'T LET YOU KID SPEND MONEY ON A FREE TO PLAY GAME.
    3)THIS IS JUST YOUR FAULT AS THE ADULT
    --------------------------------------------------------------
    ::AS FOR ALL THE HACKERS AND PRIVATE SERVER PEOPLE::
    Hosting Private Servers and Playing on one is a liable issue. It'll COST you 1, 000 USD

    Hosting a site with hacks or anything to benefit one self in-game is a liable issue that will COST you 100, 000 USD
    ---------------------------------------------------------------
    ::USEFUL INFORMATION/REFERENCE::
    ToS - http://nxcache.nexon.net/nx/global/legal_info/terms.html
    #2.3.2 - CONCERNING NX CASH PEOPLE
    #14 - THOSE WITH COMMENTS/QUESTIONS about NEXON
    #15 - CONTACT NUMBER FOR PEOPLE THAT LIVE IN CA ONLY
    #16 - LIQUIDATED DAMAGES(VERY IMPORTANT MUST READ FOR HACKERS)

    Any Question's or Statement contact me at [protected]@gmail.com.

    0 Votes
  • Ak
    Akhilleus Jul 23, 2009

    For future reference, this 13 year old girl IS, IN FACT, immune to such rules. As stated in the TOS the account actually belongs to her mother, as you must be 18 years of age to make the agreement. This means that her mother is liable for her actions and should therefore observe her daughter's doings to prevent the banning of her account. Also, I have an example or two about Nexon lying about their TOS.

    0 Votes
  • Ne
    NexonDawning Aug 13, 2009

    "Don't be a ### Lee.

    Lighten up, children don't know anything about exploits and glitches, Nexon is disgusting.

    Do you expect children to read a really long boring TOS agreement.

    You've got to be joking me."

    Justin are you sure we dont know anything about that. you underestimate us "kids"

    0 Votes
  • Qu
    quentinb Jan 23, 2010

    Ugh nexon im sorry to say is a ### company >:|
    Asians do what ever they want to. their game soon people will get sick of it and quit like i am think about doing that
    also you know how they say DON'T SCAM?
    well in fact they are scammers
    yeah thats right i said they are scamers
    I say this because I bought NX off of nexon.net and i bought 15 dollars USD and see i paid with paypal and then the money came out of my bank account i looked it up online it says NEXON AMERICA took $15 out of your checking/savings account. Now they banned my account wont answer my emails cuz their CS sux and so far maples going down hill after v62 right about the time Nexon took over and im a hard coo ms freak and they banned my lvl 194 main i have been playing since v.32, :1st time maple came out! idk what to say anymore anyone want to play some WoW? lol jk not that big of a nerd but anyways they banned me like many others for no reason.

    0 Votes
  • Tr
    trikstadude3 Feb 01, 2010

    Nexon America has some of the ### customer service I have ever seen in my entire life.


    I can sympathise with your argument, ok, technically it was "exploiting a glitch", but she didn't know any better. 13 years old ? I don't think she should be held accountable.

    In Combat Arms, my best friend got banned the other day. He was a CAPTAIN IV . That's a very, very high rank. I've known him since I was 5 years old, and he doesn't hack. The reason he got banned ? "Hacking/Botting" .

    Nexon America will ban you at any time, for what ever reason they want. I suggest you don't spend any money on their games at all. Otherwise, you risk losing time and money. Pointless.


    I live in New Zealand, and am going to call their HQ tomorrow. Tell them what's what.

    0 Votes
  • Th
    TheJustice Apr 06, 2010

    Brothers and Sisters, Nexon is a simple-minded when it comes to sense of sympathy. I recommend you all to start a Strike or Industrial Action to make good means of JUSTICE! In the past century, some company made such this rules, not everyone must depend on rules if there really is thoughtless and weak sense to the public of USA. If we love our most lovely country, we must do everything to protect the rights of our beloved USA.

    0 Votes
  • Mc
    mc booger balls May 19, 2010

    [censor] nexon.

    1. They are fully and savagely taking advantage of their paying customers.
    2. Their customer service is only indicative of how very little they actually give a [censor] about thier customers.
    3. If I ever meet a Nexon America employee, I wont hesitate to [censor] you up for all the grief you've caused.( I pray for the opportunity to do this)
    4.This is a goddamn video game for [censor]s sake, I've never played a game w/ such a complicated, narrow perspective on a players rights. A company that takes complete and utter liberties w/ its players up to and including banning accounts w/o due cause, providing very little based on the money they make, not responding to the many legitimate outstanding issues people have w/ their service and the consitency of the games. Ugh, I could rant forever about this company but all I can say is this, I hope the owners eat [censor] and die painful deaths, I hope the game dies soon, and I hope someone scams or hacks nexon out of all thier profits, or atleast to a point at which they cannot operate anymore. And to all you dousche [censor] out there who call the same TOS [censor], firstly, punch your parents for breeding [censor]s, and furthermore remember that legality/morality/and justice shouldnt all be integrated into your [censor] rebuttals towards people concerned w/ this company.

    0 Votes
  • Ih
    IH8nexon Jun 25, 2010

    you know, i hate it when u try to start a campaing against a company and then some people call you [censor] or [censor] holes and other names like that becaus eits been a few months since i played MS. i had an account with 36+mil and all 30+ characters. i forgot my PS and isent out a new one. i never got it and i checked every day. it never showed up in spam and i checked every email i had and nothing. so i sent out a ticket to get back my password on a different account and no reply yet its been MONTHS. do they just not care or what?
    my aunt is a laywer and ill see if i could sue nexon for they're [censor] CS. i hope so but oh well. i wish they had a phone line but they're to gay of a [censor] to have one. dumb [censor]

    0 Votes
  • Ai
    Aislingi Jul 30, 2010

    I find it hilarious just how truly stupid, dense and oblivious Nexon fanboys are. Go back to the Nexon boards. These are boards for adults.

    Example:
    In trying to undermine the OP's problem, Steve and Kk both attacked the parent for "raising illiterate" children. Not realizing that while trying to make themselves look smart and making the OP look stupid, they had no idea what "computer literate" means.
    Or,
    the ultimate irony, they themselves can't read or comprehend for dick, and missed the "computer" part.

    Thus, making their accusations toward raising illiterate kids merely a case in point, as their parents clearly [censor]ed up.

    0 Votes
  • Bo
    boombox_rox Oct 15, 2011

    This company is horrible, but anyone can see that if they just take a look.

    I can agree with the posts saying in the end, Nexon has their ### pretty much covered when it comes to the ToS. The bottom line is they can do whatever they want with your account, whenever they want.

    The disgusting part comes in with how the company itself operates. They prey on children to buy digital items that expire and they constantly employ tactics to make it so that you CANNOT play this game effectively without spending money on it some way (whether you do it illegally through a "gold selling" service for in-game currency, or spend it on Nexon's "NX Cash").

    Take, for example, the Gachapon system in Maple Story. Has anyone even SEEN how this system works? I realize the initial post is old, but the Gachapon system has been around for quite a while - one of the first Cash Shop items available. Essentially, you buy a ticket called a "Gachapon ticket" that you feed to a NPC (non-player character) in the game. This NPC in turn will give you a randomized item in return, sometimes good, mostly junk. That's essentially GAMBLING for [censored]ing 12 year olds, and they buy into it. These tickets cost $1.00 USD a pop, too. Not cheap.

    I understand that it's usually up to parents to purchase these things for their kids, but believe it or not kids DO steal their parents credit cards and buy ### without their notice. Nexon has even since made it easier by placing their game-card in stores for children to go and buy without the use of a credit card, and activate online. No parents necessary. Have a Shoppers Drug Mart in your town? Target? Future Shop? Walgreens? Wal Mart? Yep, you can buy a [censored]ing Nexon card!

    Everything Nexon does, I suppose, is legally protected by their ToS. They're not doing anything illegal - but they're disgusting in the fact that they create such a [censored]ing acidic environment for kids to be in. The game is simple, appealing, and the company inputs every possible system to force you to buy their NX Cash. One can argue that kids understand what they're taking part in, sure, but kids are compulsive. They don't need to worry about the next bill they're paying, or putting food on the table, etc. Any money they can and do make is usually going to be thrown at something fun (I'm aware there's exceptions). Nexon abuses their knowledge of this fact and essentially manage to provide young children with a way to gamble with their money legally.

    I've created an entire rant off of just ONE of the schemes present in ONE of Nexon's MANY games. There's more where that came from, but you'd have to play the game to understand how most of the business-model mechanics work (e.g. allowing you to buy items that give considerable in-game advantages, yet expire, or providing such limited "inventory space", combined with SO MANY DIFFERENT ITEMS being available in game that you need to purcahse a $6.40 USD storage upgrade MULTIPLE times).

    This company is both genius and absolutely disgusting. They've created games where kids get sucked in, compulsively spend money, and have found a way to somehow not give a ### when things go wrong for their customers. Even if they're swamped with tickets going in for complaints/issues, that's Nexon's issue and they need to find a way to [censored]ing fix it.

    But hey, kids keep coming into the world, right? Kids keep hitting the age where this appeals to them, and they keep hitting the age where it doesn't. Nexon can provide ### customer service because kids just give up that easy, and it's easy to abuse business mechanics on kids who may be intelligent, but don't necessarily know any better. The cycle will just continue until Nexon finds themselves in financial/legal trouble, which will probably never happen. Bravo, Nexon, you are officially one of the smartest and most disgusting companies I and many, many others have ever had the displeasure of working and playing with. I can only assume and find solace in the fact that when the CEO goes home at night, the only people who give a ### about him are his family - and perhaps even they don't. The "11 million people playing Maple Story" sure as [censored] don't.

    0 Votes

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