Neptune Society review: California lawsuit concerning deceptive practices by neptune

I was unknowingly duped into purchasing a Basic Pre Need Funeral Agreement for $1264 on 1/27/2020.

Using Deceptive sales measures I was then told by the salesman in order to purchase the Basic plan I had to additionally purchase other accomodations to the pkg; where the total pkg balance came to $3096.01 I've made $50 per month payments since 2020 my balance due to date is a little over $600.

I was sent an email by Bonta the Attorney General of California making me aware of the ongoing lawsuit with Neptune Society. I placed a call to the Belmont, CA office & was told to send a letter in writing attention: Jenn Crawford if I wanted to cancel. I sent in the letter 5/9/24 & spoke a few days later to Jenn Crawford she said, "Yes she received the cancellation letter." My issue is that for the last few weeks I've been told by Jenn that Neptune was sending a postcard mailer out to those who want to cancel their contracts. First the date was 5/21 now 5/31 neither dates have I received any mailer. I placed a call today & was told possibly next week! C'mon the letter of cancellation should b suffice so that I can receive my full refund!😡 What's the problem?