Nature Hills Nursery review: shipped a dead saucer magnolia tree to me

Nature Hills Nursery sent me a dead saucer magnolia tree and refused to send me a replacement tree.

Nature Hills Nursery has a warranty policy that covers for their business very well. That leaves most of the cost for replacement to customer(s) even when they ship a dead tree to customer.

(e.g. When I bought two trees, I got 1/2 of the price plus free shipping; now if I have to pay for 1/2 regular price + shipping, it would cost as much as if I got new one when it's on sale)

My Shipment #[protected] for Order #[protected]

In the first couple of months, there were very few leaves growing on the tree but no flower.
But for a long time - e.g. 6 months or more, the tree seemed to be dead; there is no leaves growing, no flower at all.

What I hope is that Complaints Board will help me to get a replacement tree for free from Nature Hills Nursery