The complaint has been investigated and
resolved to the customer's satisfactionResolved Nationwide Home Warranty — Won't Honor the Terms of the Contract
resolved to the customer's satisfaction
In February, 2017, I filed a claim to repair a refrigerator. I was told by the technician who they assigned that the compressor on my 6 year old Maytag refrigerator was bad. I spoke with Sasha Martinez (on 3/6 and 3/19) who told me that Nationwide denied the claim saying since I didn't have maintenance records showing I maintained the unit, the claim was closed. According to the Manufacturers users guide, all the maintenance and cleaning are things you can do yourself as part of normal care and cleaning. Nationwide told me that since I could not provide proof that I maintained the refrigerator according to the manufacturer’s requirements, the claim was closed. I provided information from the manufacturer about what they required but to no avail. When I asked to cancel they told me I couldn't cancel.
The contract states the following: "You are responsible for providing maintenance and cleaning on covered items as specified by the manufacturer to ensure continued coverage of such items. Nationwide reserves the right to request maintenance records". If the manufacturer's 'care and cleaning' suggestions are only related to basic cleaning and replacement of the water filter, I don't know what else they want me to provide. They are asking for receipts but how to you provide proof that you cleaned your refrigerator, I have not receipts for the water filters I purchased over the last 6 years, and no where in the contract does it state that I am to provide receipts from anyone. I asked that if I could provide receipts that I purchased a water filter (which has nothing to do with a bad compressor), would that be sufficient ‘proof’ and I was told no.
They also told me I have the option to pay for the repair myself ($700), submit the receipts to them and they would review and determine whether it should be reimbursed. Yea, right.
WHAT A BUNCH OF SHARKS!!!