The complaint has been investigated and
resolved to the customer's satisfactionResolved National Sales Group — They are liars!
resolved to the customer's satisfaction
They charged me $38 and said that once I complete 2 forms and send them back to their offices, they will start working on my behalf. I sent in the two forms and have gotten absolutely nothing from them except a lot of terrible customer service.
The truth is that the two forms you submit to them only serve as their protection. These two forms are their way of saying "we have made contact with you, and this is our proof that we have provided a service to you."
I know this for a fact because I tried to call my bank to do a chargeback. My bank could not honor it because of what I just mentioned.
Once they get these two forms signed by you, it's pretty much over. They really do not give you an advantage into getting into a job. They claim that they have a recruiter who is working on your behalf, trying to market you to different employers, yet they won't give you the recruiter's name or information. They won't let you talk to them. For all you know they could be lying.
That is the extent of the help they will offer you.
They will also lie to you over the phone. Never in writing of course.
Today I just spoke with someone in customer service asking why I still haven't gotten any leads after signing up with them a month ago. The rep said that they only received only one of the forms back. That was a bald face lie because, not only do I have a fax receipt verifying that both forms I sent to them at the same time went through, but they sent me an email saying that they received both forms. The rep had no rebuttal after that. I stopped her dead in her tracks.
When I signed up with NSG, they said that most of their customers get interviews within 4 weeks. It's been over a month, and I haven't even had one job lead from them.