Overview of National CPR Foundation customer experience
National CPR Foundation has received numerous consumer complaints regarding their services. Many customers have reported issues with their online courses being unreliable or not functioning correctly, causing them to waste their time and money. Others have mentioned difficulties obtaining certifications after completing courses, such as delayed delivery or no response from customer service. Some users also have concerns about the company's misleading advertising, indicating that their courses are accredited when in fact they are not recognized by certain governing bodies. Overall, National CPR Foundation has a poor reputation among customers due to these various issues, leading to frustration and disappointment.
National CPR Foundation complaints 6
Newest National CPR Foundation complaints
certification card
I still haven' t received my card in the mail .. test taken on August 20, 2023, transaction# 05E86582DD5717727 Invoice #4409835
It is now almost 2 months later and no card. That's ridicules, Where is it ? Your sight claims 24 hr. after payment about 1 week turnaround time
No Phone number listed on your sight ..I have tried to contact your 24 hr. customer service with no response back. I have used this sight before with no problems, But it's really gone downhill. Could you please send me my card I paid for.
Desired outcome: Would like my certification card
Never received the cpr/aed card after paying and taking test
I have called emailed and attempted to call National CPR Foundation no one emails or calls back. Now they have my $15 and I needed my card today and still do not have it. This is poor customer service bad. They send my husbands with my name on the envelope but I never received mine.
I WANT MY CARDS sent to me. I NEED these for work! They will not take the printout.
Or you can refund our money and my organization will not use your services.
Thank you
Desired outcome: I WANT MY CPR/AED Cards!!!1 not the one you email the hard copy like my husband got and he does not need it like I do.Or you can refund our money and my organization will not use your services.
BLS I completed the module and test for a BLS renewal, paid and recieced a card
BLS I completed the module and test for a BLS renewal, paid and recieced a card. The BLS was stated as being compliant with the AHA and accepted everywhere. However it was not accepted at the job I'm starting holding up my start date. The company/foundation stated that they refunded me but I recieved nothing. I sent a message to them in regards and I was told that I was refunded via *** however I paid with my bank card and never gave my *** information.
The complaint has been investigated and resolved to the customer’s satisfaction.
SAFETY NOTICE: Complaints Board has determined that National CPR Foundation has a very good credibility, and is mostly trustworthy with minor reservations, with a legitimacy rating that is more or less around 69%.
We found clear and detailed contact information for National CPR Foundation. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
National CPR Foundation has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Nationalcprfoundation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows National CPR Foundation website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Nationalcprfoundation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Nationalcprfoundation.com you are considering visiting, which is associated with National CPR Foundation, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
National CPR Foundation website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
- National CPR Foundation protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to National CPR Foundation. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I am unable to contact National CPR Foundation
I am unable to contact National CPR Foundation. The contact page on the website does no work, and there is no response when calling. On September 26, I completed a First Aid course. A Plastic card is supposed to be shipped and delivered in 1-2 weeks. After not receiving it for 1 month, I went on the website (https://www.nationalcprfoundation.com/support/) to try to resolve the issue there. However, I received an error. I tried multiple times on different devices, but I got the same error. I then called their phone number multiple times, but there was no response.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same issue with my card not being mailed. I've sent to emails to the company and never received a response back.
I paid for the class and tested but have not received my certification or refund
I paid for the class and tested but have not received my certification or refund. Also, I have not been able to contact any rep for the company. I submitted payment for the CPR class online Jan 22nd 2020, and took the class and tested the same day. I have not received the certification via email or hard copy mail to date. When I attempted to print online, I got an error message, several times. I managed to locate a phone number for the company but when I called, there was no voicemail, and no answer. I need this for work. If they cannot fulfill their commitment, I would like a refund so I can go to a reputable company.I can no longer delay this issue. Their customer service leave a lot to be desired.
The complaint has been investigated and resolved to the customer’s satisfaction.
The National CPR Foundation's website is misleading
The National CPR Foundation's website is misleading. The first aid courses do not meet OSHA, Defense, or Government standards. Upon looking at the National CPR Foundation's website I believed that the certifications the National CPR Foundation offered would meet the requirements needed to complete a Coast Guard license application. After completing a simple ten question test i found out I had passed. I expected more and more difficult questions. Because of the limited questions and the extremely easy nature of the test I became skeptical, I still went through and payed for my course which was a mistake. I still had questions about the veracity of the test and upon further research found out that indeed the implied claims of a valid OSHA approved certificate and an implied affiliation with The American Heart Association was untrue and based on information defining acceptable test on the OSHA's website. here is a link to that page. *** I admit I was all to ready to get an easy certification online, and without doing my due diligence I purchased the Class and Test for $14.95. I have looked for information on how to get a refund for a product I feel was badly misrepresented. I have included a picture of my billing statement.These are hard times for everyone. We shouldn't have to deal with things like this.
The complaint has been investigated and resolved to the customer’s satisfaction.

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