Menu
Christmas Tree Shops
Christmas Tree Shops Customer Service Phone, Email, Contacts

Christmas Tree Shops
reviews & complaints

www.christmastreeshops.com
www.christmastreeshops.com

Learn how the rating is calculated

1.0 15 Reviews

Christmas Tree Shops Complaints Summary

0 Resolved
15 Unresolved
Our verdict: Engaging with Christmas Tree Shops at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Christmas Tree Shops has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Christmas Tree Shops. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Christmas Tree Shops reviews & complaints 15

Sort by:

Newest Christmas Tree Shops reviews & complaints

ComplaintsBoard
R
2:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Christmas Tree Shops Hi .. I had ordered few kitchen utensils 2 months back which is not yet received.

Order 6217

Christmas Tree Shops#6217 Shipment Status Updated

Tracking Number: LS386801503NL ;

If you have any questions about your order or need to contact Christmas Tree Shops, please click to view order details or visit our store

Updated Order ( 7 )

58pcs deluxe ceramic tableware set

× 1

$9.09 USD

Wok Pan 12 inch High Carbon Steel Stir Fry Pan with Detachable Wood Handle

× 1

$5.88 USD

New 2023 Sofanci Immersion Electric Hand Held Stick Blender 3-in-1 Hand Blender 12-Speed with Turbo Mode 800W Full Copper Motor Titanium Stainless Steel Blades to Blend, Puree, Whisk & Froth

Full set × 2

$19.98 USD

Bamboo Cutting Board Set of 3

× 1

$5.54 USD

Mixed 20 PCs Cast Iron Cookware Set

BLACK × 1

$17.00 USD

Shipping insurance

× 1

$1.15 USD

Subtotal $58.64 USD

Discount -$10.35 USD

Shipping $6.98 USD

Total $55.27 USD

Read full review of Christmas Tree Shops
Hide full review
ComplaintsBoard
D
5:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Christmas Tree Shops Customer Service from the Manager in Hyannis Store

I asked the Manager at the front if they were going to still be carrying the Table clothes and the ones for July 4th and she had an attitude and replied what we get is out and they don’t tell us what we get or don’t get! Her name was Kathleen. Thank you and I will make sure not to go to that one again even though I love that one when we travel to the cape cod area. Never have I had rude people they have always been helpful and polite!

Read full review of Christmas Tree Shops
Hide full review
ComplaintsBoard
S
8:05 pm EST

Christmas Tree Shops Supervisor / staff. Incorrect price for placed item

I am complaining about items being shoved in spots where the price and item doesn’t match. I don’t feel like I need to bring a magnifying glass to make sure I’m purchasing an item that is wrongly placed and then pretty much get accused of putting the items in the wrong spot to get it marked down. The Somerville mass store has always had issues with s supervisors owning up to some employees not putting the correct item in its proper place. It’s sad to lose a customer for a $10 item and an accusation that either I put the items there or it was another customer. The specific department was very organized and I don’t see their view that someone looking for a specific item put all the stock that was there in the wron spot. Included was a clearance item that somehow full price when I got to the register. After I asked for everyone’s name I was treated as if I was the one at fault for expecting the item at the price it was under I could have been rude and ignorant as I feel like I was treated but eh I don’t see this store lasting to much longer! Supervisor on duty is name carol. No wonder y the store is a ghost town with that attitude and accusations I wouldn’t go back

Desired outcome: They could have charged me the price that the item was

Read full review of Christmas Tree Shops
Hide full review

Is Christmas Tree Shops legit?

Our verdict: Complaints Board rates Christmas Tree Shops highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about Christmas Tree Shops raises questions. Diligently reviewing Christmas Tree Shops's client feedback and resolution practices is recommended for those considering Christmas Tree Shops's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Christmas Tree Shops earns 90% level of Trustworthiness

Excellent Trust Notice: Christmas Tree Shops near-perfect at 90% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Christmas Tree Shops. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for christmastreeshops.com can be seen as a positive aspect for Christmas Tree Shops as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Christmas Tree Shops's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Christmastreeshops.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While Christmas Tree Shops has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the christmastreeshops.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We attempted to contact the administrator of Christmas Tree Shops website using the provided email address, but our message was undeliverable. This could indicate that the email address is invalid or that the administrator is not responsive, which could be a concern if users encounter issues or need assistance with their accounts or transactions.
  • We conducted a search on social media and found several negative reviews related to Christmas Tree Shops. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
P
8:59 am EDT

Christmas Tree Shops Orange ct shoppe

I went to the orange ct Xmas tree shoppe in June 12 and again in June 13. Both times I had to wait in line 25min. I do understand that Sunday would be busy. But Monday morning at 10:00 am was worse. There were only 2 registers open. And a store manager with a bad attitude and did nt really care about the lines. I can’t believe you cannot add one more person onto the cashier staff Poor store management. I always loved that store but I won’t go again til they fix their issues

Read full review of Christmas Tree Shops
Hide full review
ComplaintsBoard
J
1:03 am EST

Christmas Tree Shops Store manager.

The store manager woman is horrendous and should not be running an establishment. She did her name was Sandy. I observed her horrible manners as I was in the same aisle, another employee asked for help and she replied "Figure it out. Your a smart kid."and the young employee was clearly left upset and confused. I also approached her and asked for help before hand and it was as if I was an inconvenience. She's just a miserable woman and I see this almost every time I come to this location. She's awful to her customers and staff. The place would be better off finding a new person. I love the sagamore location, but I cant imagine what id be walking into next.

Read full review of Christmas Tree Shops
Hide full review
ComplaintsBoard
S
3:25 pm EST

Christmas Tree Shops Solar Holiday Lights

Purchased 16 of these to put on a tree outside. Turned on the on switches under the caps. Some worked but only very briefly. Some never worked. Last night not a single one lit for even a moment.
I am very unhappy with this product. I had hoped for a nice outdoors display and have virology nothing.
So disappointed. It seems a waste of precious dollars as well as my time putting them out!
How can you help me?

Desired outcome: Would like replacements or refund.

Read full review of Christmas Tree Shops
View 0 more photos
Hide full review
ComplaintsBoard
B
1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Christmas Tree Shops ALTA non-stick 11inch frypan

Purchased an Alta non-stick 11 inch frypan from Christmas Tree shops approximately 3-4 weeks ago. It states Heat resistant handle. While my husband was cooking breakfast on Sat. morning he went to take the pan off the stove and when he grabbed the handle near the top end his fingers stuck to the pan. This caused several fingers to be burned badly. They blistered within a day. I returned the pan and spoke to the manager of the store. I asked for a umber to speak with someone regarding this matter. He gave me [protected]. I was on hold waiting over an hour. When I finally spoke to someone they said I needed to call [protected]. I am still on hold 30 plus minutes later.

Purchased at: Christmas Tree Shops
#7018
1505 South Washington St
North Attleboro, Ma. 02760
[protected]

Regards,
Beth Studley
[protected]@cox.net
[protected]

Read full review of Christmas Tree Shops
View 0 more photos
Hide full review
ComplaintsBoard
M
9:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Christmas Tree Shops product clearly marked as is - there were signs all over the store 75% off all as is products.

Date: 8/05/19, Christmas tree shop # 7027, I was shopping your store during the annual clearance event. I was looking for items for my daughters new apartment and i look very closely at all items on sale, then i came to a sign on a fixture that said as is are 75% off on items marked as is. some had missing parts like a head earphone set that said as is and the date it was damaged. I ended up purchasing that item. I looked around the store for similar items and found a swing on its own stand . it had a sign near it that said 249.00 and i thought it was really nice so i looked at the tags on it to see if the cushion came with it and at the top of the swing had a hanging tag that had a sticker that said as is and the date it was marked damaged so i went to the front of the store and asked an associate about the as is items and are they really 75% off the original price and she said the signs were correct. so i went back to the swing and picked up the price tag and took an associate to the swing he came with me and saw the as is sticker and asked me to wait a moment and went to get his manager and she said it should never have been marked that way and proceed to take the as is yellow sticker off the tag and that they still had 3 swings available for the full price and i told her that she had to honor the amount on the tag and she said she would not because there was nothing wrong with the swing which she never inspected for any kind of damage. i did not want to make a sean in the store so i waited up front while i was cashing out that i had been a store manager for 16 years and if a product was marked as such they had to honor that price. i spent 226.00 dollars in that store . i was very upset and at that point just wanted to leave. I have not gone back to that store since. I just feel I was not treated fairly and wanted someone to know. I was very tempted to return all of purchase but I love the christmas tree shop and have never had an issue or treated unfair until now. I will never return to that store and if by chance i receive no reply to this complaint I will surely use other means of reaching out.Thank you for your time.

Read full review of Christmas Tree Shops
View 0 more photos
Hide full review
ComplaintsBoard
M
10:22 pm EDT

Christmas Tree Shops 12x10 gazebo with netting and curtains

The roof of this gazebo is not water resistant, after one day that it was up, it happened to rain, and it was raining inside the gazebo. The table was wet with water.

Need to take it down, & return to Christmas Tree shops, where I purchased it.

I would like a refund, or with an assurance that a new roof would solve the problem, would consider a new one.

Read full review of Christmas Tree Shops
Update by maria villani
May 25, 2018 10:24 pm EDT

waiting for a response.

Hide full review
ComplaintsBoard
O
7:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Christmas Tree Shops buff 2 dr w/ hutch 1v. sku# [protected]. master po# 110009 ma child po # 3941624

2 of the hinges on the small glass panes door on the upper section of the hutch are severely bent and cannot be used. We tried to put the hinges on but they are severely bent and do not work on the door. I need to get 2 new hinges so the door will work/close and open. We bought this hutch at the Christmas tree shop in Foxboro ma 02035. I would like the Christmas tree shop send me 2 hinges so I can put the for on correctly.

Read full review of Christmas Tree Shops
Update by Olga borgatti
Jan 22, 2018 7:18 pm EST

I am requesting to receive 2 new hinges for the hutchdoor. The original hinges are severely bent and unusable.8

Hide full review
ComplaintsBoard
D
5:14 am EDT

Christmas Tree Shops I got no order

It would be nice if I finally get my order. I bought some stuff for Halloween. As far as you know Halloween passed and my items haven't arrived yet.
Beautiful. I didn't order anything special or expensive, but I don't think it matters when it comes to the shipping and delivery. It's still money. Not much, but something.
Christmas Tree Shops, please, let's seek an amicable resolution of this problem.

Read full review of Christmas Tree Shops
Hide full review
ComplaintsBoard
H
6:35 pm EDT

Christmas Tree Shops 12ft x 10ft gazebo by nantucket distributors

Hello,
I bought a Gazebo from your Natick store on 5/17/2017. My husband and I assembled it this past weekend and on completion of the project discovered that one of the side shade panels has a defective zipper.
The zipper will not go past a certain point because it seems to be warped.
I have enclosed all pictures I felt were relevant.
I would love to just get a new shade piece.
I could not find any information on Nantucket Distributors or else I would have contacted them.
Judy Moran
[protected]@verizon.net
Please let me know if you need any other information

Read full review of Christmas Tree Shops
View 0 more photos
Hide full review
ComplaintsBoard
S
11:58 am EST

Christmas Tree Shops Blizzard king, 13-amp 20” electric snow blower, sku# [protected]

Christmas Tree Shops sells the Blizzard King, 13-amp 20” electric snow blower, sku# [protected].
I contacted the Customer service department to get a replacement as the snow chute had broken off But they were of no help and couldn't advise as to where to get a replacement part (Specific part name needed : Ring Gear Chute). This was in Feb of 2015 I contacted them and they are still selling this product so they could contact the manufacturer for replacement parts. See their response to me below. I still need the Ring Gear.
From: "Christmas Tree Shops"
Sent: Mon, Mar 02, 2015 12:17 PM
Thank you for contacting Christmas Tree Shops. We appreciate your patience while awaiting our response in regards to your parts request. If you have yet to receive the part and it has been 7-10 business days, we have to assume the part is unavailable. If you do not receive a reply regarding this issue by 3/5/2015, then the part is not available. Unfortunately, due to the item availability, some parts requested for certain items may not be available. Please accept our sincere apologies for any inconvenience this may cause. For further assistance, please do not hesitate to let us know.

Read full review of Christmas Tree Shops
View 0 more photos
Hide full review
ComplaintsBoard
R
11:05 am EST

Christmas Tree Shops Snow Blower DB5022

I purchased this snow blower last year from Christmas Tree Shop. I finally got someone to put it together for me this year for the snow we got. Well I got a fellow to start it up to remove my snow on my walk & all it I'd was smoke. It didn't do anything. I am very upset because I am a widower & had to pay someone to put it together & it doesn't work. I'm on a fixed income & can not afford to get it fixed & the store won't take it back & give me my money. I am out of $150 plus tax, excluding what I paid to get it put together for it not to work. I'm at a loss of what to do now so I am writing this complaint because that money could have even spent on something worth while for me or I could have used it for groceries, gas, meds, etc. I hope you can see my dilemma. I paid someone to shovel my walk.

Read full review of Christmas Tree Shops
Hide full review
ComplaintsBoard
I
11:20 am EST

Christmas Tree Shops Don't buy this electric snowblower

Electric snow-blower dubbed "Blizzard King" shakes violently after 2nd use. Pieces broke off on first use. Totally unsuitable for New England weather.

Read full review of Christmas Tree Shops and 3 comments
Hide full review
3 comments
Add a comment
S
S
Sandy Fulmer
, US
Nov 20, 2023 12:43 am EST

I ordered 2 items order number is 1931

A twinkling snowman

Skiing moose on September 13th and my credit card was charged but no products

My total with shipping was $32.97

I know it’s only 2 items but I want to know where it is.

Also said it was supplied by Amazon. I want an answer please

My email is

heyjudesandy@gmail.com

P
P
pauline jenkins
, US
Sep 25, 2022 5:58 am EDT

Coupons in paper need to be provided a few more days in advance. I and many others could not use them in such an expedited 2 day window. They were received the day before expiration.

We love you store but to us loyal patrons a coupon is a bonus.

View 0 more photos
S
S
Spleenless
Southbridge, US
Feb 03, 2015 9:55 pm EST

I've had the Blizzard King Snow Blower from Christmas Tree Shops (Nantucket Distribution) for 3 winters here in the Worcester, MA area. It says it's good for 10" of snow, the storm I bought it for we had 24" + when I got home. It handled it fine. The only problem I've had with it was the snow yesterday, I had a chunk of ice fall on the top of it & it cracked the plastic where the chute is riveted on the swivel part of the base. 3 years worth of snow for a $125.00 (on sale) snowblower is a pretty good deal if you ask me.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Christmas Tree Shops contacts

Website

www.christmastreeshops.com

Most discussed Christmas Tree Shops complaints

Don't buy this electric snowblower
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Christmas Tree Shops?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Christmas Tree Shops Customer Service. Initial Christmas Tree Shops complaints should be directed to their team directly. You can find contact details for Christmas Tree Shops above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Christmas Tree Shops. Discuss the issues you have had with Christmas Tree Shops and work with their customer service team to find a resolution.