The complaint has been investigated and
resolved to the customer's satisfactionResolved Mytechhelp — Fraud
resolved to the customer's satisfaction
This company is deceiving customers into thinking they are Apple or Dell or HP or whatever company the customer assumes they are trying to reach for tech support. They have big money and they make certain that their number shows up through the major search engines. This company says that they charge a one time fix for a certain price $59.99, however after thirty days they automatically debit a recurring payment of $9.99. Also, the yearly support plan $159.99 does not cover any hardware or repair issues. The "so called" technicians on the website are not technicians at all. Ben is a sales manager, and other then Scott; who only does tech sales, the other people are sales Team Leaders. They have no technical expertise, and they have never fixed one case. They are charging customers who already have service and repair coverage on their devices, to set up a simple appointment to send items back to original manufacturer. Since the customer is already covered for their repair, MyTech Help knows they won't be charged by Apple, Dell, HP or whoever services the warranty.