MyPrepaidCardCenter review: Dormancy charges

I had a small balance card on myprepaicardcenter. I had a small charge online and tried to use it but it was not accepted. Since you can't split purchases between cards it was not easy to use. They took the entire balance for "Dormancy." The same thing happened with another card also. It was not a lot of money but it was MY money. I will not accept this form of payment in the future. I would like my money restored to my account but due to their poor customer service that is not likely. I'm sure this happens frequently and is very profitable for them.