The complaint has been investigated and
resolved to the customer's satisfactionResolved MSI - Micro-Star International — Customer support & company profile
resolved to the customer's satisfaction
I also can't really say that my experience with MSI customer support has ever been pleasant... They are really not good at their jobs.
I own an older MSI board, but I don't think that this means I don't deserve proper customer support.
I've contacted them about something that I would like changed in the BIOS, and luckily the first time they agreed to make the BIOS. But after I flashed the new BIOS I discovered that they didn't put in all of the features I asked, and changing the settings (vCore) had NO effect.
A few months later I decided to contact them again and ask for the settings that they didn't put in. But this time they plainly refused!
"we have checked the bios engineers and they said K9N Neo-F is much old now and would not add FSB/DRAM ratio setting accroding to the BIOS Spec.."
Old board means no support? After some nagging and asking very nicely they agreed, but after I flashed the BIOS I saw they simply removed a feature, and renamed it to what I asked for, assuming I'm an idiot.
But at this stage I don't even want to argue with those idiots anymore. In the future I will avoid MSI as far as possible, because their BIOS engineers are ###ed and lazy.