Mpesa review: Theft of money during transactions

Incase one wants to sent money, and by mistake you send to a wrong number... Then call mpesa company to help me out.. They instead say they cannot help me.. But in actual sense they withdraw money from the wrong number I had sent to.. Then share it thenselves. This is real theft.. This company is located in kenya. Instead of helping us to ease money exchange between uganda and kenya they instead steal it.
Hope you can help me.
Thank you