MovieTickets.com’s earns a 1.8-star rating from 0 reviews and 16 complaints, showing that the majority of moviegoers are dissatisfied with ticket purchasing experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Gift Card Redemption SOLUTION!!
I am posting this here after much aggravation trying to redeem MovieTickets.com gift cards.
Fandango is no help at all. The online instructions are no help at all. The prompts on the MovieTickets.com website when you select “Redeem” GC ARE THE PROBLEM!
SOLUTION:
Go to MovieTickets.com
DO NOT LOG INTO FANDANGO
Select movie tickets
CHECK OUT AS GUEST (AGAIN - DO NOT LOG INTO FANDANGO)
Apply your GIFT CARD(S)
Enjoy the show!
Desired outcome: Please post this to help other people since neither MovieTickets.com nor Fandango will!!
I figured it out myself - MovieTickets.com and Fandango have unclear and incorrect redemption instructions.
gift cards
My husband bought me two movietickets.com gift cards from Walgreens in December for Christmas. They are worthless! In order to use them you have to sign up through the website. However, the website states that "this service is not available at this time". So, I called to complain and you can't talk to a real person. Instead you get a recording that says to go online and register! I sent them an email and they said they are aware of the issue and that if I would like I could buy replacement gift cards. Are you kidding? I reported them to the better business bureau. This is a scam. Horrible.
tickets
On 4/18 I purchased 2 tickets for selected time and date of 4/19 at 10:20pm. When I got the receipt it was for 4/18 at 10pm. When I tried to contact customer service about their error I was just told my money could not be refunded or ticket time exchanged! This is outrageous that you let this happen to hard working people! Some people can't afford to just throw money away! Shame on you.
Is MovieTickets.com Legit?
MovieTickets.com earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for MovieTickets.com. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of MovieTickets.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Movietickets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Movietickets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
MovieTickets.com's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.
We looked up MovieTickets.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- MovieTickets.com's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 18% of 0 complaints being resolved.
- Malware has been found on a website in the past,it is advisable to avoid visiting websites that have been reported to have had malware in the past as it may pose a security risk to your device. Instead, consider using a reputable website for the same purpose. It is also important to have up-to-date antivirus software installed on your device and to exercise caution when downloading and clicking on links from unfamiliar sources.
- We conducted a search on social media and found several negative reviews related to MovieTickets.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
customer service
I got caught up in the hype of ordering tickets for Avengers Endgame on opening day. I was logged into my account and had purchase the tickets and the seats i wanted in the theater by my house. After the transaction went thru on the confirmation page the theater location changed to a state 3 and half hours away. I know that on that particular day Endgame was causing all kinds of issues. I contacted MovieTickets.com right away via email and they got back with an auto-generated response about not issuing a refund. So I explained the situation again and let them know that it was a computer glitch. I was told no refund will be given. I have reached out multiple times and left on hold for what seemed like an eternity. I will never use this movie ticket service again. that was a 30 dollar learning experience.
unprofessional customer service
After waiting over 20 minutes to talk with a customer service rep, the person I connected with was EXTREMELY rude. Not only did they fail to listen to what I was saying (mishearing, putting words in my mouth, etc.), but when I asked to speak to a manager concerning their rude behavior, they HUNG UP ON ME. This was one of the WORST interactions I've had with a customer service center and one of the biggest wastes of time. The incompetence of the representative was inexcusable and until movietickets.com hires and trains better qualified staff, I will NEVER use this site again and am telling anyone and everyone to steer clear of their service.
purchase of movie tickets online
I inadvertently selected the wrong date today instead of tomorrow when buying tickets for my visiting family to go to a movie together. I immediately realized my mistake when I received the confirmation email and called movietickets.com within 10 minutes of my purchase. The customer service rep's response was "read the refund policy in your confirmation email." In other words: tough luck. Wow did she seem unhappy in her job. I next called the movie theater and the service rep said he could exchange the tickets if I came in person before the movie started. Unfortunately, the movie started in 30 minutes and I live an hour away. He added that he thought all online ticket agencies offered a refund policy for situations like this so I should re-check with them. Nope. Not Movietickets.com. So much for being customer obsessed. At least I have an opportunity to express my frustation with my wallet. From now on its Fandango or any service but MovieTickets.com.
I made a mistake and purchased the wrong tickets and I'm trying to get a refund. I called the number which immediately directed me to send an email to customerservice@movietickets.com. I received one response where they said they forwarded my request to the correct department and haven't heard anything g back. Who else should I try?
ordering tickets online
I ordered 3 tickets on line. I have a rewards card that eliminates the convenience charge when ordering tickets, on this particular day it was not working so I sent an email to customer service got a response
From a D. Dyer " sorry for the inconvenience" no mention of the fee or refund by Dyer.
Appreciate the lengths you went to D. Dyer to provide customer service, sorry for the inconvenience of asking you to do your job.
website
The website is constantly/chronically down. Every time I have attempted to purchase tickets online (how about making it possible to use these Costco purchased gift cards at the ticket window?), the website either doesn't load (error 504) or loads then freezes before I can purchase tickets. This happens every single time ever since I purchased the gift cards a year ago. I have a stack of unused gift cards because its not worth the frustration trying to purchase tickets online.
service sucks. never received tickets or confirmation - no refund either
I purchased ticket using movie tickets.com and it tole me to redeem ticket using redemption code at theater.
Hoever at theater they didn't recgnize redemption code and asked for confirmation #. I never received confirmation email - checked inbox, spam etc.
As a result, I eneded up buying ticket at theter as show had started. I tried calling and resolve issue before purchasing ticket again but I was on quite hold for 5 minutes. I hung up and bought ticket.
I expect this ticket to be refunded.. It was purchased using gift card and I expect refund using gift card.
I was told to go to thetar which is 15 miles away.. I don't plan to water another movie in next week or two week.
This is no fault of mine and this should be refunded
Thanks
hidden charges, website problems abound
This is one of the worst services imaginable, to say nothing of the hidden “convenience” charges that Costco doesn't disclose. It took me an hour to order two movie tickets because of bugs in the ordering protocol. I probably entered my discount card number 10 times before my order was eventually accepted and confirmed. Whatever paltry amount one saves once the service charge is added hardly makes the hassle worth it. And, forget calling customer service. I tried three times; the phone rings a half-dozen times and then goes dead. Perhaps not a total scam, but a total rip-off unless your time and emotional well-being have zero value.
extra charges
I have purchased two tickets and they charged me for three! MovieTickets customer service was the worst ever, they were rude to me and refused to refund my money. I must say that these guys knew that everything was only their fault but they did not want to do anything about that. I will tell everyone I know about my terrible experience with MovieTickets! And when I finally received my tickets there were only two! They charged me for three tickets and gave me two. What a terrible scam!
fraudulent gift card practices
I purchased MovieTickets.com gift cards, the terms for which explicitly state that they may be used at MovieTickets.com to purchase tickets at any participating theater. However, when I attempted to use my gift cards as my method of payment to purchase two tickets via AT&Ts Ticket Twosdays promotion at MovieTickets.com, I was unable to do so. I called MovieTickets.com customer service and was promptly told that I could not use these gift cards to purchase tickets sold in conjunction with the AT&T promotion. This information is not provided in ANY of the disclosures on MovieTickets.com, the gift card itself, or at the gift card point of sale. Under 12 CFR (Code of Federal Regulations) 205.20(c) "disclosures ... must be clear and conspicuous" and furthermore, must be displayed on the card or packaging provided with the card. Thus, MovieTickets.com failure to accept the gift card for the aforementioned purchase is a direct violation of 12 CFR 205.20. It seems they learned nothing from the previous class action lawsuit against them pertaining to their alleged attempt to defraud customers. I am now stuck with $100 in gift cards that I am unable to use for their intended purpose. Calls and emails to MovieTickets.com have gone unanswered.
tickets
I've ordered two tickets from www.movietickets.com and when I was about to finish something went wrong and I got a server error message.
The same moment I received a notification message from my bank stating my card was charged (I always get notifications when I'm using my card). So despite that I got an error screen I did pay for the tickets, but never got them.
Customer service claimed they never got the payment and said that I need to contact my bank. I called the bank representative and he said that payment successfully went through and MovieTickets got the money.
Even though I had all the proofs MovieTickets continued to tell they did not receive the money.
aggressive spam with no unsubscribe
I received MULTIPLE emails from this company having NEVER used there service before OR signed up on there website.
It's 2014, and movietickets.com makes you fill out a 13-POINT SURVEY in order do unsubscribe.
They are BLAST SPAMMING PEOPLE ON A REGULAR BASIS AND THERE IS NO ONE-CLICK UNSUBSCRIBE.
Absolutely and utterly unacceptable.
Their customer service is ridiculous as well - I tried to resolve the problem to no avail.
The complaint has been investigated and resolved to the customer’s satisfaction.
online fraud
I went to 'movietickets.com' to buy tickets for a film online. Apparently, something popped up that I clicked by mistake which gave my bank account to two ripoff companies called 'Shopper Discounts' and 'Reservation Rewards'. These bad boys have been debiting $12.00 per month EACH (Total of $24.00 per month) from my account without my knowledge or...
Read full review of MovieTickets.com and 5 commentsmc-reservationrewards [protected]
I just bought two movie tickets online. The Cinerama, movie theater's website transferred to "movietickets.com" so I just bought tickets. After that, they charge $12.00 every month to my debit card.
They claim that I somehow joined a paid membership club with a $12 monthly membership charge. The website may had very small lines for this membership, but there was no selection botton of "yes" or "no" to join the membership.
After called and complaint, they said that they are going to credit back the charges in few days.
Anyway This is FRAUD.
hi, what`s up? everything is great.
Overview of MovieTickets.com complaint handling
-
MovieTickets.com Contacts
-
MovieTickets.com phone numbers+1 (888) 440-8457+1 (888) 440-8457Click up if you have successfully reached MovieTickets.com by calling +1 (888) 440-8457 phone number 0 0 users reported that they have successfully reached MovieTickets.com by calling +1 (888) 440-8457 phone number Click down if you have unsuccessfully reached MovieTickets.com by calling +1 (888) 440-8457 phone number 0 0 users reported that they have UNsuccessfully reached MovieTickets.com by calling +1 (888) 440-8457 phone numberUSA & Canada
-
MovieTickets.com emailscustomerservice@movietickets.com100%Confidence score: 100%Support
-
MovieTickets.com address2255 Glades Road, Suite 100E, Boca Raton, Florida, 33431, United States
-
MovieTickets.com social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all MovieTickets.com contacts
Recent comments about MovieTickets.com company
Gift Card Redemption SOLUTION!!Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I am also having this problem. My mom got me a $30 movie tickets.com gc in 2017 but I never got around to using it due to a rough couple of years but fast forward to just a few days ago , I said to my mom “hey I still have that movie tickets gift card you gave me, we should go see something” cause we hadn’t been to a movie together since before my grandma (moms mother) passed away which was in 2009..going to the movies is something the 3 of us did a lot so I was really looking forward to
M n mom being able to go n do thst again! So I read the back of the gift card, go to the website like it instructs, type the card number in (mine didn’t have a pin) & surprise, a message in red font pops up stating “ There was a problem processing your gift card. Please check the number and try again. “ so I try again, refreshed page, tried it from the desktop computer, all to no avail. So first thing I thought was Jesus Christ did it deactivate due to the card having zero activity but after I read the entire card agreement with CARDCO & movietickets.com it was clear thst they never deactivate or expire. So I’m at a complete loss, the customer service is a joke, dicey sounding little [censored] I unfortunately dealt with literally began laughing in my ear when I asked if I could speak to someone thst will understand what I’m trying to explain..he decided to let me know that “the card was probably never even activated in the first place.” And after that disrespectful remark I was done, completely done. How in the world can something so simple as using a paid for gift card to purchase tickets to go see a move turn into something so difficult, so ugly, so far out in left field it’s silly…like seriously, this has been like some bad prank.
I received a gift card from family member who bought 4 gift cards from Sam's club 2 years ago and when I tried to redeem one of them error message saying code is not valid on movietickets.com. All 4 cards say that. The phone number is no longer valid and to call fandango which they are no help. Such a scam. You low life should be a shame of yourselves in selling gift cards for movies and they don't work and customer service won't help, SHAME ON YOU
I just tried as well according to the above recommendation. It told me invalid as well and we have $125 in gift cards. It is ridiculous and unscrupulous.